AssistBot

👉 Standard functionality – 4 types of messages, plus integrations with amoCRM and Битрикс24, either as standalone integrations for these CRMs or connected to Altegio
1️⃣ Appointment-related messages
– Client booked an appointment – the bot sent a message with the appointment details
– Reminder 24 hours in advance, with automatic confirmation in the appointment book. It can be sent at a specific time, for example from 12:00 to 13:00
– One-hour reminder
– Request for feedback after the visit. If the rating is positive, we provide a link to leave a review; if not, we ask for the reasons and notify the managers
2️⃣ Client database messages
– Birthday discounts for clients
– Reminders that it is time to book an appointment (depending on the services used)
– Messages to lapsed clients (alternatively, tasks for administrators to call such clients)
3️⃣ Sales messages
✅ Example 1. A client books a pedicure with you, confirms the appointment, and 10 minutes later receives this message:
[имя клиента], by the way, our studio has a brow artist who can do your brows and lashes at the same time as your pedicure. Shall we check whether we can book this for you?
✅ Example 2. You have launched a new service – a massage room – but do not have many clients yet. You set up this message for clients booking other services who have never visited a massage therapist:
[имя клиента], you may be interested to know that we have opened a massage room and are offering our guests a free neck and shoulder massage. We can combine this with your planned visit if there are available slots before or after your appointment. Shall we book it?
4️⃣ Bulk messages
Upload your database, specify the number of messages per day, choose the days of the week and launch the campaign for as many days ahead as you need, depending on the size of your database. Safe in terms of avoiding blocks, provided you follow our recommendations.
➕ You can add images and buttons to your campaigns and configure responses to button clicks
➕ After all campaigns, view a special report showing how many clients replied, what their first response phrase was, how many booked appointments after the campaign and how much revenue those appointments generated
👉 Additional functionality (on top of the standard features):
✅ Appointment-related messages can be sent (or not sent) depending on the services in the appointment, the staff member and so on
✅ Messages can be sent not only to clients, but also to staff members and managers
✅ You can set up different (separate) messages depending on the number of visits, for example, surveys for new clients
✅ Any event in Altegio can trigger not just one, but several messages, such as pre-service reminders or sales messages
✅ You can limit how often messages are sent to the same client. For example, you can avoid asking regular clients for a review every time
✅ Work with your client database using a sales funnel approach. These funnels can also be cascading: if a client does not return within the lapse period, send a reminder; if they still do not book, call them, and so on
✅ “Buttons” for replies can be added to messages, making it easier for clients to interact with the chatbot.