WhatsApp Business (with Coexistence)

The fully official WhatsApp integration, commonly referred to as the “white” integration. Unlike “grey” WhatsApp integrations, this one supports the Coexistence feature, allowing businesses to connect an Altegio account with the official WhatsApp Cloud API. The API is typically used for automated messaging in Altegio, while the WhatsApp Business app is used for manual messaging. Coexistence lets you use both simultaneously with the same phone number. General benefits • Previously, it was impossible to use the two services together using the same business number. Switching from WhatsApp Business app to the WhatsApp API often meant informing clients of a new WhatsApp number or account, potentially causing confusion or loss of contact. Now, with Coexistence the client sees no change – they continue messaging the same business number and message history, with all past context intact. • Messages sent or received through either platform are synced in real time, so team members can reply from whichever tool is more convenient while keeping a single, consistent message history. This setup provides more flexibility and smoother communication management. Opportunities • Set up automatic notifications via WhatsApp to be able to: • Reduce no-shows with timely appointment reminders • Drive sales with updates about discounts and special offers • Strengthen client loyalty with personalized birthday greetings • Keep clients engaged with review requests and repeat visit reminders Requirements • A paid Altegio account (any plan). • WhatsApp Business app (version 2.24.17 or newer). • A Facebook Business Portfolio (or create one during setup). See Meta’s guide for instructions: https://www.facebook.com/business/help/1710077379203657 • A phone number with an eligible country code. Limitations and restrictions • Unsupported Regions & Countries: Regions: European Economic Area (EEA), European Union (EU), United Kingdom (UK) Countries: Australia, India, Japan, Nigeria, Philippines, South Korea, South Africa, Turkey • New WhatsApp Business Limitation: To become eligible for WhatsApp Coexistence, your WhatsApp Business app needs to have some prior usage history and solid messaging quality—so it’s recommended to use the WhatsApp Business app regularly before activating Coexistence. • Messaging Limitations: Template messages can only be sent through the CRM, not via the WhatsApp Business App. • Single-Number Restriction: Each WhatsApp Business App account can only have one number under Coexistence. • WhatsApp Profile Management: Updates to your WhatsApp Business Profile must be made via the WhatsApp Business App.