Clients, visits and history in one place: a client card your team actually reads, reminders that go out on their own, and a base that stays yours as people come and go
Free migration with an expert. No credit card needed
14,000
businesses in 90 countries
5 million
appointments a month
4.8
App Store rating
under 3 min
support reply
Your client base lives in WhatsApp chats, a paper logbook, an admin’s head and a spreadsheet nobody updates. Nobody can answer which of last month’s new clients never came back. And when a team member leaves, you find out how much of the base they considered theirs
A regular walks into your second location and shows up as a new client, so the numbers stop adding up. Someone books the most expensive slot on Friday, doesn’t come and doesn’t pick up the phone. Birthdays pass unnoticed, and the client who has been coming for three years gets the same message as a first-timer
For a salon with 800 active clients, losing just 15% per year to inattention and missing-data churn means roughly 120 clients gone. At an average lifetime value of €600, that’s €72,000 in revenue walking out the door – silently, year after year
Open the card – the whole relationship is on one screen. Every visit, every payment, every note your team left. And whether this one has cancelled an hour before
Visits, purchases, balances. Everything lands from the calendar: services, products, team member, discount. Total spend, average bill, last visit, what is owed or prepaid
No-shows stay on the record. A visit closed as a no-show stays in the history. Before you hand over Friday evening, you can see the pattern – and ask for a prepayment
Notes, files, your own fields. Preferences and allergies, before/after photos, signed consent forms – plus what your trade needs: skin type, car model, treatment plan
Every message in one timeline. SMS, email, push, WhatsApp and calls, each with channel, status and time. Nobody has to guess what the client was already told
WhatsApp in one click. The green button opens the chat with that client. Your own number keeps working through the WhatsApp Coexistence integration
A third of the businesses that start with Altegio come for exactly this: getting clients to come back. The base sorts itself into new, returning and lost, and the invitations go out without anyone remembering to send them
Ready-made tabs sort the base on their own: new, returning, lost, and clients whose membership is running out. You set how long a gap makes a client lost, so the list of new clients who never came back is always one click away
When a client has not booked within the period you set and has nothing upcoming, Altegio invites them back on its own. The same engine warns clients before a membership or a discount expires, so they use what they already paid for
A birthday greeting goes out a week ahead with an optional discount or bonus, and a review request follows the visit by itself. Those reviews then show up in Online Booking while a new client is choosing which team member to book
Filter across appointments, client data and sales, and combine the criteria: women 25–35 who spent over €500 and have not been in for 45 days. Label the ones that matter with your own colour-coded client categories and your team sees them right in the appointment calendar
swipe through the cycle →
The most common ask in our support chat: reach the client before the visit, and control how the message sounds when it lands
A booking confirmation the moment the slot is taken, a reminder at the hour you choose, an alert if the time or the team member changes, a review request after the visit, a birthday greeting, and an invitation to rebook for anyone who did not show up
Every notification type has its own template and every channel its own text. SMS arrives showing your business name, and 22 variables fill in the client’s name, date, service, team member and address. If the template says “salon” and you are a clinic, you rewrite it
Email and push are built in and cost nothing per message. SMS runs through an aggregator at its rates, WhatsApp through the Coexistence integration or the Altegio sender, other messengers through bots in Integrations
Rules can bend per client: override the reminder time inside a single appointment, or switch a channel off for one person who asked you to. And every message sent stays in the log, so you can see what arrived and what failed
The history in the client card is what makes the rule fair: you can see who keeps dropping out at the last minute, and only they get asked to pay in advance. New clients, everyone, or just the ones with an outstanding balance – you decide
Ask for part of the price or the whole amount on the bookings it hurts to lose. The slot is confirmed only once the payment goes through, so peak hours, premium team members and your most expensive services stop being free to hold
Decide how late a client may move or cancel their own visit – twelve hours, twenty-four, whatever your calendar can absorb. After that the change goes through your reception, not through the booking widget, and the slot is not lost silently
When someone cancels too close to the visit, the fee is taken from the deposit or the saved card – no awkward conversation at the desk. Choose who the rule covers: everyone, new clients only, existing clients only, or the ones with an outstanding balance
Onboarding with an expert included. No credit card needed
Two ways to give clients a mobile home where they see only your brand: Altegio.me out of the box for free, or a custom app under your own name on App Store and Google Play
Your clients install one app and find only the businesses they actually visit – no marketplace browsing. Inside, each client sees their gift card and membership status, visit history, and gets push notifications about upcoming appointments. They keep you in their pocket – no need to remember your website or hunt you down on social media
For chains and ambitious independents: a custom app on App Store and Google Play under your own name. Your icon sits on the client’s home screen – one tap away from booking, loyalty, gift cards, and offers. It’s the most direct communication channel a service business can have: no SMS fees, no social-media algorithms in between, no marketplace showing your client a cheaper competitor. Your brand. Their screen. One tap
When every location keeps its own base, the same person counts as new in the second salon and your numbers stop meaning anything. Altegio keeps one base for the whole chain
Browse, search and segment the whole network from one screen. No duplicate profiles, no history split between locations
Open today’s appointment downtown and see that the client was at your other location three weeks ago – services, team member, amount paid
Discounts, cashback, gift cards, memberships and client accounts can be set to work network-wide: earned at one location, spent at another
Define exactly who sees what: a receptionist at one location does not need the whole chain’s base, head office does. GDPR-compliant visibility throughout
Behind most questions about access rights there is one fear: a team member walks out and the clients walk out with them. Here the base belongs to the account, not to the person who typed the numbers in
Rights by role and by location. Decide who sees the whole base and who only sees their own appointments, who may export and who may not. One location does not need the whole network’s client list – head office does
Your data leaves when you want it to. Export clients with their visits, sales and balances to Excel at any time. The base lives in your own account on EU servers, with GDPR-compliant visibility and signed consent forms kept on the card
Nobody stands between you and the client. Clients book with you directly instead of through a catalogue that shows three competitors first, and the reviews they leave build your name in your own Online Booking
Discounts, cashback, memberships, gift cards and a referral programme run on the same base and carry your name. In a chain they can work across every location, so a card earned downtown is spent uptown – and when a favourite team member moves on, the reason to come back stays with you
Coming from another system? Tell us what you keep in it – our team moves the base for you, free of charge, and the visit history comes across with it
Another booking system, a spreadsheet or a notebook that someone finally typed up – send the export you can produce and our team goes through it with you: clients and contacts, visit history, sales, balances, memberships and gift cards
Migration comes with your onboarding and costs nothing. An Altegio expert walks the file through with you, so you are not left alone with a CSV and a help article on the evening before you switch
If something in your file has no home in Altegio – a custom field, a treatment plan, a legacy discount rule – we tell you before the move, not after. Then you decide with your eyes open, and nothing disappears quietly
Tell us which system you are on now and what you keep in it
Data scattered across notebooks, chats, spreadsheets
Marketplace shows your client three competitors before showing you
Client data lives on someone else’s servers, not yours
Loyalty points and reviews build the platform’s brand, not yours
Notifications and reminders go out from the platform, not from you
Campaigns blast everyone, target no one
When the platform raises fees, you have no plan B
One unified profile per client – history, balance, loyalty, files, all in one place
Clients book with you directly. No third parties in the way
Client data lives in your account, on EU servers, GDPR-compliant
Loyalty programs branded as yours – your reviews, your reputation
Every message goes out under your name
Targeted campaigns to the exact right segment
Pricing you control, no surprise platform fees
The questions that come up in chat long before anyone asks about the price
No, and the difference is worth stating plainly. Altegio is the back office of a business that sells booked time: clients, visits, history, money, team. There are no deal stages and no long B2B pipelines here. If you run those, connect your sales CRM through our REST API and webhooks
A regular CRM walks one deal through stages until somebody signs. Here the relationship is a series of visits: the appointment calendar creates the record, the client card collects the history, and the result you measure is not a closed deal but the next visit they book
By size: from a solo master to a salon, a clinic, a franchise or a chain of dozens of locations on one base. By trade: anyone who sells booked time – beauty and barbering, spa and wellness, medical and dental, aesthetic medicine, auto service, tutoring, sports, pet care, private practice
Three things running quietly. The client card keeps preferences, notes and the whole visit history. Notifications confirm the booking, remind before the visit and ask for a review after it. Loyalty – discounts, cashback, memberships, gift cards – gives a reason to come back to you
The base sits in your own account on EU servers. Access is granular by role and location, consent is collected in the booking form, any client can be excluded from promotions, and records can be exported or deleted on request. National rules on messaging differ, so keep your lawyer in the loop
An aggregator lends you its audience and keeps the relationship: the reviews, the points and the next visit stay with the platform, and the commission is its decision. Altegio is your own system – clients book on your page or in your app, messages go out in your name, and the base is yours to export
Yes. Ready-made AI receptionists from independent vendors sit in Integrations: they answer clients in messengers around the clock and create, move or cancel appointments straight in your calendar, on the vendor’s own subscription. For anything you build yourself, the REST API and webhooks are open
Start on your own base: free migration with an expert, seven days of everything, no credit card. And if it does not fit, you export your clients and walk away with them
