Service agreement

Altegio Limited, a company incorporated under the laws of Cyprus, registered at 2Ioanni Stylianou, 6, 2nd floor, Flat|Office 202, 2003, Nicosia, Cyprus (hereinafter referred to as the Contractor), on the one hand, guided by the applicable laws of the Republic of Cyprus, offers (public offer) to an unlimited number of individuals and/or legal entities (hereinafter referred to as the Customer), on the other hand, hereinafter collectively referred to as the “Parties” and each separately as a Party, have concluded a public contract for providing services (hereinafter referred to as the Offer).

Definition of terms and general provisions
1. Services are services of the Contractor in the manner and on the
  terms defined in this Offer.
2. The Contractor’s website means the web page in the Internet at the
  address: alteg.io, which is the official source of information
  for Customers about the Contractor and the services it provides.
3. Offer – the body of this document as laid out at the Website and
  available at:
  alteg.io/en/info/service-agreement, with all annexes, amendments and additions hereto.
4. Acceptance is the Customer’s full, unconditional acceptance of the
  terms and conditions, including in the form in which they are set
  forth in the text of this Offer.
5. Customer means a natural or legal person who has accepted this
  Offer.
Subject of the contract and Terms of service
1. In the manner and on the terms stipulated by this Offer, the
  Contractor undertakes to provide services to the Customer, and the
  Customer undertakes to accept and pay for the Services in the manner
  and on the terms specified in this Offer and in the Invoice or
  Accession agreement, where the Parties additionally agree on the
  scope, procedure and terms for the provision of services (if
  applicable).
2. The Customer independently chooses the form of services. Acceptance
  of this Offer consists by signing the Accession agreement by both
  parties or in the payment by the Customer of the Contractor’s
  Services Invoice and means the full and unconditional acceptance by
  the Customer of the terms of this Offer and is equivalent to the
  Customer’s handwritten signature under this Offer.
3. By agreeing to the terms of the Offer, the Customer confirms his
  legal capacity and legal ability, as well as realizes the
  responsibility for the obligations imposed on him as a result of
  this Offer.
4. Services are provided in a remote format using software Altegio, in
  the amount and timing agreed upon by the Parties.
5. The service is considered to be rendered from the date of
  performance by the Contractor of all actions provided for by the
  Accession agreement, about which the Contractor notifies the
  Customer by sending a notification of the provision of services to
  the Customer’s e-mail address.
Rights and obligations of the parties
1. The Contractor undertakes:
  1. 1. provide timely, proper and complete services to the Customer in
      accordance with this Offer.
  accept from the Customer and properly store the documents
  transferred in connection with the performance of obligations
  under this Offer, and return them immediately upon expiry or early
  termination of the Offer.
  1. not to disclose confidential information and/or trade secrets of
    the Parties that have become known to them, both during the term
    of the Offer and within 5 (Five) years from the date of
    termination of the Offer.
2. The Contractor has the right:
  1. To get access to information, including confidential, and
    documents of the Customer to the extent necessary to perform the
    Contractor’s obligations under this Offer.
  2. to entrust the execution of the service contract to another
    person, for the purpose of timely and quality performance of
    obligations under this Offer.
  3. in the case of changes in the agreed list of services in the
    direction of increasing or complicating it, to demand a
    proportional increase in the cost of services, and the Customer
    must pay for them.
3. The Customer undertakes:
  1. Provide true, complete and accurate information about himself in
    the provision of information and consulting services by the
    Contractor. If the information in the online questionnaire turns
    out to be incorrect, the Contractor is not responsible for the
    inability to establish contact with the Customer and to provide
    services under this Offer.
  2. During the term of this Offer, at the request of the Contractor,
    to provide the Contractor with full and complete information in
    a timely manner, as well as provide the Contractor with access
    to the Customer’s documents in the amount necessary to fulfill
    the Contractor’s obligations under this Offer.
  3. to pay the Contractor’s services in full and in a timely manner
    in accordance with the procedure and on the terms defined in
    this Offer.
  4. timely and in full pay the taxes, duties, fees and all other
    payments that are necessary for the quality performance of this
    contract.
  5. not to disclose confidential information and/or trade secrets of
    the Parties that have become known to them, both during the term
    of the Offer and within 5 (Five) years from the date of
    termination of the Offer.
  6. Pay for the services of the Contractor in the manner provided
    for in Section 4 of this Offer.
  7. Customer agrees not to reproduce, repeat, copy or sell, as well
    as not to use for any purposes the information and materials
    that have become available to him in connection with the
    provision of the Services, except for personal use directly by
    the Customer without providing in any form of access to any
    third parties.
4. The Contractor has the right:
  1. To receive services of proper quality in accordance with this
    offer.
  2. At any time to get acquainted with the services and promotions
    on the Contractor’s website.
  3. Use the results of the services in their business activities
    without any restrictions.
Remuneration of the Contractor and the procedure for its payment
1. The Customer shall pay the Contractor remuneration for the provision
  of the Services under this Offer.
2. The amount of remuneration of the Contractor depends on the content
  and scope of the Services provided under this Offer and agreed by
  the Parties in the Accession agreement.
3. The total cost of the Services under this Offer is the total cost of
  all the Services to be provided by the Contractor under this Offer.
4. Unless otherwise agreed by the Parties in the Accession agreement,
  the Customer pays for the services of the Contractor on conditions
  of full advance payment in the amount specified in the Invoice. The
  Contractor’s remuneration does not include taxes and fees which the
  Customer must pay and/or pay himself in accordance with the laws of
  the location of the Customer and is not subject to withholding by
  the Customer from the payment amount.
5. Payment for the Services shall be made by non-cash transfer by the
  Customer to the Contractor’s current account. The moment of payment
  for the services by the Customer is the date of receipt of funds to
  the account of the Contractor.
6. In case of early termination of the Contract, the Contractor shall
  return the funds within 14 days, on the basis of the application
  submitted to the e-mail address:
  [email protected], minus the
  cost of services rendered by the Contractor.
Scope and acceptance of services
1. If the volume of services rendered exceeds the term provided by the
  Parties and/or goes beyond the content of services agreed upon by
  the Parties, the final (final) cost of the actually rendered volume
  of services shall be agreed upon by the Parties additional in the
  manner provided for in the Offer.
2. Upon completion of the work or services, the Customer shall be
  notified accordingly. If there are any defects in the completed work
  and services provided, they must be brought to the Contractor’s
  attention within 24 (twenty-four) hours after the completion of work
  and provision of services. If there are no comments within the
  deadlines specified in this clause, the work and services are
  considered to be accepted by the Customer. In case there are remarks
  to the performed work or rendered services the Contractor shall
  eliminate the remarks within the scope of the Services initially
  agreed by the Parties.
Privacy
1. For purposes of this Offer, the term “Confidential Information”
  means:
  1. all official, non-public and non-public information, including
    trade secrets, financial data, business, technical, operational
    and other information, personal data, technological information,
    data, experience and knowledge of any kind and in any form,
    directly or indirectly related to the Parties to this Offer,
    data on suppliers and terms of transactions with them, financial
    plans of the Parties and reports on past activities, which
    became known to the Parties in written, oral, electronic or
    other form during their cooperation;
  2. any information which is in the possession, use or disposal of
    the Parties and which becomes known to the Parties in connection
    with cooperation and general contractual relations;
  3. any information that is not generally known or publicly
    available and has actual or potential value for the Party for
    commercial reasons, the disclosure of which may cause material
    damage, as well as undermine the business reputation or prestige
    of the Party or its staff;
  4. any document of the Party (including in electronic form) marked
    “Confidential” and/or “For Official Use”.
2. The Parties mutually undertake to use confidential information
  provided or learned during the validity of this Offer and in the
  course of cooperation of the Parties, only in accordance with the
  terms of this Offer and only in the amount and for the purpose for
  which such information was provided.
Protection of personal data
1. Within the framework of this Offer, the Customer may transfer the
  personal data of employees/representatives/clients to the
  Contractor.
2. Personal data under this Offer shall be transmitted for the purpose
  of execution of the Offer by the Contractor.
3. The Contractor has the right to process personal data to the extent
  necessary to provide the Services under this Offer, solely for the
  purpose of performance of this Offer.
4. By accepting the terms of this Offer, the Customer warrants that:
  1. When processing personal data, the Customer observes all rights
    of subjects of personal data, stipulated by the General Data
    Protection Regulation (GDPR).
  2. voluntary consent of the subjects of personal data to process
    their personal data is received by the Customer.
5. By signing this Offer, authorized representatives of the Parties
  consent to the processing of their personal data in order to confirm
  the subject’s authority to amend and terminate the Offer, to ensure
  the implementation of administrative and legal relations, relations
  in the course of business activities and other relations provided by
  law.
Liability of the parties
1. In case of breach of their obligations under this Offer, the Parties
  shall be liable in accordance with this Offer and the applicable
  laws. A breach of an obligation is its non-performance or improper
  performance.
2. The Parties shall not be liable for a breach of their obligations
  under this Offer if it is not due to their fault. A party shall be
  deemed innocent if it proves that it has taken all measures in its
  power for the proper performance of its obligation.
3. In case of failure to perform monetary obligations under the
  Contract, the Customer shall be obliged to reimburse the Contractor
  the amount of debt, as well as a penalty at the rate of 0.1% of the
  total cost of the Services, determined by the relevant invoice, for
  each day of delay.
4. If the Customer fails to pay the payments under this Offer, the
  Contractor reserves the right to suspend the provision of the
  Services under this Offer.
5. The Contractor shall not be liable for non-performance or improper
  performance of obligations under this Offer, if it occurred as a
  result of non-performance or improper performance of the Customer’s
  own obligations under this Offer.
6. In case of disclosure of Confidential Information and violation of
  the terms of this Offer, the Party that allowed such disclosure
  shall be obliged to compensate the other Party for documented losses
  resulting from the disclosure of Confidential Information and
  related to non-performance or improper performance of the terms of
  this Offer, including damages to business reputation.
Force majeure
1. The Parties shall be relieved of liability for the full or partial
  failure to perform their obligations under this Offer if it is
  caused by force majeure circumstances (force majeure), such as:
  natural disasters, fires, floods, earthquakes, war, blockade,
  occupation, imposition of quarantine regulations, seizure of
  documents by public authorities (search, temporary access to things
  and documents, requests by public authorities under the current
  legislation), regulations or laws issued by authorized governmental.
2. In the event of force majeure circumstances, the term of performance
  of obligations shall be postponed by the time during which such
  circumstances will be in effect. If these circumstances and their
  consequences will last more than 3 (three) months, each of the
  Parties will have the right to refuse further performance of
  obligations under the Offer.
3. The Party, for which it is impossible to fulfill the obligations
  under this Offer due to the force majeure circumstances, shall
  immediately notify the other Party.
4. The Party, for which it is impossible to fulfill obligations under
  this Offer due to the occurrence of force majeure, must confirm the
  existence and duration of the force majeure with a certificate of
  the authorized body, or information using the media.
Communications from the parties
1. The Parties have agreed that communications, requests, demands or
  any other correspondence (hereinafter the “Communication”) under
  this Offer shall be made in writing or sent by e-mail to the
  relevant Party to the e-mail address.
2. The notice shall be deemed duly executed and in accordance with the
  terms of this Offer from the moment of sending such notice to the
  e-mail address specified in the details.
Proposal validity period
1. This Offer comes into force from the moment of its posting on the
  Contractor’s website and is valid until its withdrawal by the
  Contractor.
2. The Contractor has the right at any time and at his own discretion
  to amend the conditions of the Offer and/or withdraw the Offer. In
  case the Contractor makes changes in the Offer, such changes come
  into force from the date of placement of the amended text of the
  Offer on the Contractor’s website, if another date of entry into
  force is not defined directly in the text of the amended Offer.
Closing Provisions
1. The parties have established that any disputes and claims will be
  resolved through negotiations.
2. The parties have agreed to consider the place of the transaction and
  the place of service as the location of the Contractor specified in
  Section 13 of this Offer.
3. By accepting this Offer, the Customer agrees that all disputes in
  connection with this Offer shall be governed by law without regard
  to conflict of laws rules. Should the Parties fail to come to terms
  during negotiation and the complaint procedure, any dispute,
  controversy or claim which may arise out of or in connection with
  this Offer, or the execution, breach, termination or invalidity
  thereof, shall be settled by The Arbitration Institute of the
  Stockholm Chamber of Commerce (SCC).
4. The headings used in the articles and clauses of this Offer are used
  only for communication and convenience in the text. These headings
  may not be construed as defining, limiting or modifying, or
  affecting the meaning and content of the terms and conditions of
  this Offer or any part thereof.
5. The parties to this Offer have agreed that if a part of this Offer
  is deemed invalid (illegal), then the Offer itself, even without the
  inclusion of the invalid (illegal) part, is considered concluded. In
  this case, a Party to this Offer may not argue that without the
  inclusion of the invalid (illegal) part, it would not have entered
  into the Offer.
6. All of the foregoing constitutes the single text of the Offer and
  supersedes all prior negotiations, correspondence, agreements,
  proposals and statements made orally or in writing by the Parties
  concerning the subject matter of the Offer.
7. In all cases not covered by this offer, the Parties shall be
  governed by the applicable laws of the England and Wales.
Information about the Contractor
1. Altegio Limited
2. Registration number: HE 434056
3. Address of registration: Ioanni Stylianou, 6, 2nd floor, Flat|Office 202, 2003, Nicosia, Cyprus.
4. Email [email protected]
5. tel:+35722030868.

Current version of the Offer from 28th April 2022

Service agreement

Definition of terms and general provisions

Subject of the contract and Terms of service

Rights and obligations of the parties

Remuneration of the Contractor and the procedure for its payment

Scope and acceptance of services

Privacy

Protection of personal data

Liability of the parties

Force majeure

Communications from the parties

Proposal validity period

Closing Provisions

Information about the Contractor

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