How to Add Links to Messengers and Social Media in Your Company Profile

You can add links to WhatsApp, Viber, Telegram, and various social networks so clients can easily contact you, ask questions, or book an appointment.
This article explains which link formats are supported and how to enter them correctly so they work on all devices.

WhatsApp

Note: wa.me links may not work in some regions without a VPN.

Chat link

Use the following format:

https://wa.me/number

Where number is the phone number in full international format without plus sign, spaces, brackets, or hyphens.

Correct:

https://wa.me/19999999999

Incorrect:

https://wa.me/+1 (999) 999-99-99

Chat link with a preset message

Format:

https://wa.me/number?text=your-text

your-text must be URL-encoded (spaces = %20).

Example messages suitable for industries using Altegio:

Book an appointment:

https://wa.me/19999999999?text=Hello!%20I’d%20like%20to%20book%20an%20appointment.

Ask for available time:

https://wa.me/19999999999?text=Hi!%20Could%20you%20please%20send%20your%20available%20time%20slots?

Ask for service price:

https://wa.me/19999999999?text=Hello!%20I’d%20like%20to%20check%20the%20price%20for%20a%20service.

When clients click the link, WhatsApp will open with the pre-filled message.

Facebook / Messenger

Only for regions where these services are available.

Facebook profile link

https://www.facebook.com/username

Messenger chat link

https://www.messenger.com/t/username

Instagram

Profile link

https://www.instagram.com/username

Telegram

Profile link

https://t.me/username

Where username is the Telegram handle.
It is not possible to create a link using a phone number.

Examples of typical handles:
salon_name, yourstudio, clinic_support, brandname_team

To set a Telegram username:
Settings → My Profile → Username

Viber

Viber must be installed on the user’s device.
Desktop and mobile Viber links use different formats.

Desktop link (add contact or open chat)

viber://chat?number=+19999999999

A plus sign is required here.

Mobile link (add contact / open chat)

viber://add?number=19999999999

No plus sign in this link.

To display different links on desktop and mobile website versions, use the visibility range settings for content blocks.

Your clients will now be able to contact you quickly and easily from any channel.