Top 10 Customer Support Platforms for Small Businesses in 2024
Small businesses, unlike large corporations with multiple management layers, have the unique advantage of direct interaction between all levels of the organization and their customers. This fosters personal relationships and provides immediate feedback on products or services. However, as businesses grow, direct customer access to employees can become overwhelming. Email volumes rise, inquiries get lost, and managing conversations across numerous inboxes becomes difficult, especially with the advent of omnichannel communication.
