Service Agreement

Altegio Limited, a company incorporated under the laws of Cyprus, registered at Ioanni Stylianou, 6, 2nd floor, Office 202, 2003, Nicosia, Cyprus (hereinafter referred to as the Contractor), on the one hand, guided by the applicable laws of the Republic of Cyprus, offers (public offer) to an unlimited number of individuals and/or legal entities (hereinafter referred to as the Customer), on the other hand, hereinafter collectively referred to as the “Parties” and each separately as a Party, have concluded a public contract for providing services (hereinafter referred to as the Offer).

1. Definition of terms and general provisions

   1. Services are services of the Contractor in the manner and on the terms defined in this Offer.
   2. The Contractor’s website means the web page in the Internet at the address: alteg.io, which is the official source of information for Customers about the Contractor and the services it provides.
   3. Offer – the body of this document as laid out at the Website and available at: alteg.io/en/info/service-agreement, with all annexes, amendments and additions hereto.
   4. Acceptance is the Customer’s full, unconditional acceptance of the terms and conditions, including in the form in which they are set forth in the text of this Offer.
   5. Customer means a natural or legal person who has accepted this Offer.

2. Subject of the contract and Terms of service

   1. In the manner and on the terms stipulated by this Offer, the Contractor undertakes to provide services to the Customer, and the Customer undertakes to accept and pay for the Services in the manner and on the terms specified in this Offer and in the Invoice or Accession agreement, where the Parties additionally agree on the scope, procedure and terms for the provision of services (if applicable).
   2. The Customer independently chooses the form of services. Acceptance of this Offer consists by signing the Accession agreement by both parties or in the payment by the Customer of the Contractor’s Services Invoice and means the full and unconditional acceptance by the Customer of the terms of this Offer and is equivalent to the Customer’s handwritten signature under this Offer.
   3. By agreeing to the terms of the Offer, the Customer confirms his legal capacity and legal ability, as well as realizes the responsibility for the obligations imposed on him as a result of this Offer.
   4. Services are provided in a remote format using software Altegio, in the amount and timing agreed upon by the Parties.
   5. The service is considered to be rendered from the date of performance by the Contractor of all actions provided for by the Accession agreement, about which the Contractor notifies the Customer by sending a notification of the provision of services to the Customer’s e-mail address.

3. Rights and obligations of the parties

   1. The Contractor undertakes:
      1. provide timely, proper and complete services to the Customer in accordance with this Offer.
      2. accept from the Customer and properly store the documents transferred in connection with the performance of obligations under this Offer, and return them immediately upon expiry or early termination of the Offer.
      3. not to disclose confidential information and/or trade secrets of the Parties that have become known to them, both during the term of the Offer and within 5 (Five) years from the date of termination of the Offer.
   2. The Contractor has the right:
      1. To get access to information, including confidential, and documents of the Customer to the extent necessary to perform the Contractor’s obligations under this Offer.
      2. to entrust the execution of the service contract to another person, for the purpose of timely and quality performance of obligations under this Offer.
      3. in the case of changes in the agreed list of services in the direction of increasing or complicating it, to demand a proportional increase in the cost of services, and the Customer must pay for them.
   3. The Customer undertakes:
      1. Provide true, complete and accurate information about himself in the provision of information and consulting services by the Contractor. If the information in the online questionnaire turns out to be incorrect, the Contractor is not responsible for the inability to establish contact with the Customer and to provide services under this Offer.
      2. During the term of this Offer, at the request of the Contractor, to provide the Contractor with full and complete information in a timely manner, as well as provide the Contractor with access to the Customer’s documents in the amount necessary to fulfill the Contractor’s obligations under this Offer.
      3. to pay the Contractor’s services in full and in a timely manner in accordance with the procedure and on the terms defined in this Offer.
      4. timely and in full pay the taxes, duties, fees and all other payments that are necessary for the quality performance of this contract.
      5. not to disclose confidential information and/or trade secrets of the Parties that have become known to them, both during the term of the Offer and within 5 (Five) years from the date of termination of the Offer.
      6. Pay for the services of the Contractor in the manner provided for in Section 4 of this Offer.
      7. Customer agrees not to reproduce, repeat, copy or sell, as well as not to use for any purposes the information and materials that have become available to him in connection with the provision of the Services, except for personal use directly by the Customer without providing in any form of access to any third parties.
   4. The Contractor has the right:
      1. To receive services of proper quality in accordance with this offer.
      2. At any time to get acquainted with the services and promotions on the Contractor’s website.
      3. Use the results of the services in their business activities without any restrictions.

4. Remuneration of the Contractor and the procedure for its payment

   1. The Customer shall pay the Contractor remuneration for the provision of the Services under this Offer.
   2. The amount of remuneration of the Contractor depends on the content and scope of the Services provided under this Offer and agreed by the Parties in the Accession agreement.
   3. The total cost of the Services under this Offer is the total cost of all the Services to be provided by the Contractor under this Offer.
   4. Unless otherwise agreed by the Parties in the Accession agreement, the Customer pays for the services of the Contractor on conditions of full advance payment in the amount specified in the Invoice. The Contractor’s remuneration does not include taxes and fees which the Customer must pay and/or pay himself in accordance with the laws of the location of the Customer and is not subject to withholding by the Customer from the payment amount.
   5. Payment for the Services shall be made by non-cash transfer by the Customer to the Contractor’s current account. The moment of payment for the services by the Customer is the date of receipt of funds to the account of the Contractor.
   6. In case of early termination of the Contract, the Contractor shall return the funds within 14 days, on the basis of the application submitted to the e-mail address: [email protected], minus the cost of services rendered by the Contractor.

5. Scope and acceptance of services

   1. If the volume of services rendered exceeds the term provided by the Parties and/or goes beyond the content of services agreed upon by the Parties, the final (final) cost of the actually rendered volume of services shall be agreed upon by the Parties additional in the manner provided for in the Offer.
   2. Upon completion of the work or services, the Customer shall be notified accordingly. If there are any defects in the completed work and services provided, they must be brought to the Contractor’s attention within 24 (twenty-four) hours after the completion of work and provision of services. If there are no comments within the deadlines specified in this clause, the work and services are considered to be accepted by the Customer. In case there are remarks to the performed work or rendered services the Contractor shall eliminate the remarks within the scope of the Services initially agreed by the Parties.

6. Privacy

   1. For purposes of this Offer, the term “Confidential Information” means:
      1. all official, non-public and non-public information, including trade secrets, financial data, business, technical, operational and other information, personal data, technological information, data, experience and knowledge of any kind and in any form, directly or indirectly related to the Parties to this Offer, data on suppliers and terms of transactions with them, financial plans of the Parties and reports on past activities, which became known to the Parties in written, oral, electronic or other form during their cooperation;
      2. any information which is in the possession, use or disposal of the Parties and which becomes known to the Parties in connection with cooperation and general contractual relations;
      3. any information that is not generally known or publicly available and has actual or potential value for the Party for commercial reasons, the disclosure of which may cause material damage, as well as undermine the business reputation or prestige of the Party or its staff;
      4. any document of the Party (including in electronic form) marked “Confidential” and/or “For Official Use”.
   2. The Parties mutually undertake to use confidential information provided or learned during the validity of this Offer and in the course of cooperation of the Parties, only in accordance with the terms of this Offer and only in the amount and for the purpose for which such information was provided.

7. Protection of personal data

   1. Within the framework of this Offer, the Customer may transfer the personal data of employees/representatives/clients to the Contractor.
   2. Personal data under this Offer shall be transmitted for the purpose of execution of the Offer by the Contractor.
   3. The Contractor has the right to process personal data to the extent necessary to provide the Services under this Offer, solely for the purpose of performance of this Offer.
   4. By accepting the terms of this Offer, the Customer warrants that:
      1. When processing personal data, the Customer observes all rights of subjects of personal data, stipulated by the General Data Protection Regulation (GDPR).
      2. voluntary consent of the subjects of personal data to process their personal data is received by the Customer.
   5. By signing this Offer, authorized representatives of the Parties consent to the processing of their personal data in order to confirm the subject’s authority to amend and terminate the Offer, to ensure the implementation of administrative and legal relations, relations in the course of business activities and other relations provided by law.

8. Liability of the parties

   1. In case of breach of their obligations under this Offer, the Parties shall be liable in accordance with this Offer and the applicable laws. A breach of an obligation is its non-performance or improper performance.
   2. The Parties shall not be liable for a breach of their obligations under this Offer if it is not due to their fault. A party shall be deemed innocent if it proves that it has taken all measures in its power for the proper performance of its obligation.
   3. In case of failure to perform monetary obligations under the Contract, the Customer shall be obliged to reimburse the Contractor the amount of debt, as well as a penalty at the rate of 0.1% of the total cost of the Services, determined by the relevant invoice, for each day of delay.
   4. If the Customer fails to pay the payments under this Offer, the Contractor reserves the right to suspend the provision of the Services under this Offer.
   5. The Contractor shall not be liable for non-performance or improper performance of obligations under this Offer, if it occurred as a result of non-performance or improper performance of the Customer’s own obligations under this Offer.
   6. In case of disclosure of Confidential Information and violation of the terms of this Offer, the Party that allowed such disclosure shall be obliged to compensate the other Party for documented losses resulting from the disclosure of Confidential Information and related to non-performance or improper performance of the terms of this Offer, including damages to business reputation.

9. Force majeure

   1. The Parties shall be relieved of liability for the full or partial failure to perform their obligations under this Offer if it is caused by force majeure circumstances (force majeure), such as: natural disasters, fires, floods, earthquakes, war, blockade, occupation, imposition of quarantine regulations, seizure of documents by public authorities (search, temporary access to things and documents, requests by public authorities under the current legislation), regulations or laws issued by authorized governmental.
   2. In the event of force majeure circumstances, the term of performance of obligations shall be postponed by the time during which such circumstances will be in effect. If these circumstances and their consequences will last more than 3 (three) months, each of the Parties will have the right to refuse further performance of obligations under the Offer.
   3. The Party, for which it is impossible to fulfill the obligations under this Offer due to the force majeure circumstances, shall immediately notify the other Party.
   4. The Party, for which it is impossible to fulfill obligations under this Offer due to the occurrence of force majeure, must confirm the existence and duration of the force majeure with a certificate of the authorized body, or information using the media.

10. Communications from the parties

    1. The Parties have agreed that communications, requests, demands or any other correspondence (hereinafter the “Communication”) under this Offer shall be made in writing or sent by e-mail to the relevant Party to the e-mail address.
    2. The notice shall be deemed duly executed and in accordance with the terms of this Offer from the moment of sending such notice to the e-mail address specified in the details.

11. Proposal validity period

    1. This Offer comes into force from the moment of its posting on the Contractor’s website and is valid until its withdrawal by the Contractor.
    2. The Contractor has the right at any time and at his own discretion to amend the conditions of the Offer and/or withdraw the Offer. In case the Contractor makes changes in the Offer, such changes come into force from the date of placement of the amended text of the Offer on the Contractor’s website, if another date of entry into force is not defined directly in the text of the amended Offer.

12. Closing Provisions

    1. The parties have established that any disputes and claims will be resolved through negotiations.
    2. The parties have agreed to consider the place of the transaction and the place of service as the location of the Contractor specified in Section 13 of this Offer.
    3. By accepting this Offer, the Customer agrees that all disputes in connection with this Offer shall be governed by law without regard to conflict of laws rules. Should the Parties fail to come to terms during negotiation and the complaint procedure, any dispute, controversy or claim which may arise out of or in connection with this Offer, or the execution, breach, termination or invalidity thereof, shall be settled by The Arbitration Institute of the Stockholm Chamber of Commerce (SCC).
    4. The headings used in the articles and clauses of this Offer are used only for communication and convenience in the text. These headings may not be construed as defining, limiting or modifying, or affecting the meaning and content of the terms and conditions of this Offer or any part thereof.
    5. The parties to this Offer have agreed that if a part of this Offer is deemed invalid (illegal), then the Offer itself, even without the inclusion of the invalid (illegal) part, is considered concluded. In this case, a Party to this Offer may not argue that without the inclusion of the invalid (illegal) part, it would not have entered into the Offer.
    6. All of the foregoing constitutes the single text of the Offer and supersedes all prior negotiations, correspondence, agreements, proposals and statements made orally or in writing by the Parties concerning the subject matter of the Offer.
    7. In all cases not covered by this offer, the Parties shall be governed by the applicable laws of England and Wales.

13. Information about the Contractor

    1. Altegio Limited
    2. Registration number: HE 434056
    3. Address of registration: Ioanni Stylianou, 6, 2nd floor, Office 202, 2003, Nicosia, Cyprus.
    4. Email [email protected]
    5. tel: +357 22 030868

Current version of the Offer from 28th April 2022