Appointment cancellation by client or receptionist

Automatic notification that is sent to a team member when a client cancels an appointment in their personal account on the alteg.io website, or when a receptionist deletes an appointment in the Appointment Calendar.

Immediately after the appointment is deleted by the client or administrator, the employee selected to provide the service will receive a notification that the appointment has been deleted, along with the details of the deleted visit.

Setup and editing #

1. In the main menu, go to Settings > System settings > Notifications, then open the Notification types tab.
2. In the Team member block, select Appointment cancellation by client or receptionist by clicking the notification name or the pencil icon.
   

3. On the General settings tab, configure how notifications will be sent via multiple channels. For more details about multi-channel notification scenarios, see the article. Available channels:

• Admin app
• Email
• SMS / chat-bots

Templates #

After setting up the sending scenarios, configure templates for different channels. More details on setting up notification templates are available here.

1. When editing the notification on the Notification templates tab, you can set different text for each available sending channel.
2. For the SMS template, variables are available — they will automatically insert visit, service, client, or branch data. To add a variable to the template, click Add variable, then choose the one that fits the context.
   

After adding a variable, use a space to separate the variable from the main text and other variables.

In SMS notification templates, you can use Emoji. To do this, click the smiley button and choose one from the list or add your own.

Standard templates with variables

Appointment deleted: Client name (Client phone number); Service: Services in the visit; Staff: Staff name on Appointment date and time

Appointment deleted: Client name (Client phone number); Service: Services in the visit on Appointment date and time

Appointment deleted: Client name (Client phone number) on Appointment date and time

Example

“Appointment deleted: Liana (+123456789); Service: Haircut; Staff: Miko; Time: March 25 at 18:00”

3. For the Email channel, editing the template is not available, but you can add additional information. To do this:

• When setting up notification templates, go to the Additional information in email tab.
• Enter additional text, upload an image, or add a link.
• Click Save.
  

More details on setting up notification templates are available in the article.

For all notification templates, preview is available — how the message will look when sent to a client, team member, or receptionist, taking variables into account.

Finishing setup #

1. After completing the configuration, click Save in the bottom-right corner of the page.
2. To enable the notification, return to the Notification types tab and switch the toggle to the active state. To disable the notification, switch the toggle to the inactive state.To the right of the notification name, the enabled sending channels for this type will be displayed.