Discount expiration

The notification is sent the number of days you specify before the client’s discount expires. The discount expiration rules are configured in Clients > Loyalty Program.

The discount expiration notification is sent a set number of days in advance.

Used to increase customer return rate.

Important

For campaigns created in the chain-level Loyalty section, notifications are configured at the chain level.

Setup and editing #

1. In the main menu, go to Settings > System settings > Notifications, then open the Notification types tab.
2. In the Client > Retention section, select Discount expiration by clicking the notification name or the pencil icon.
   

3. On the General settings tab, select the sending conditions:
   Choose how many days before the discount expires the client will receive the notification (from 1 to 15 days).

Configure how notifications will be sent via multiple channels. For more details about multi-channel notification scenarios, see the article. Available channels:

• SMS / chat-bots
• Email
• Branded app

Templates #

After setting up the sending scenarios, configure templates for different channels. More details on setting up notification templates are available here.

1. When editing the notification on the Notification templates tab, you can set different text for each available sending channel.
2. For the SMS template, variables are available — they will automatically insert visit, service, client, or location data. To add a variable to the template, click Add variable, then choose the one that fits the context.

After adding a variable, use a space to separate the variable from the main text and other variables.

In SMS notification templates, you can use emoji. To do this, click the smiley button and choose one from the list or add your own.

Standard templates with variables

Client name, your discount Client discount at Company name expires in Discount expiration period (days). To keep the discount active, make a visit within Discount expiration period (days) days

Your discount Client discount at Company name expires in Discount expiration period (days). To keep the discount, make your next visit within Discount expiration period (days) days

Your discount Client discount at Company name expires in Discount expiration period (days)

Example

“Liana, your 5% discount at HappyGio expires in 5 days. To keep the discount active, make a visit within 5 days.”

For the Email channel, editing the template is not available, but you can add additional information. To do this:

• When setting up notification templates, go to the Additional information in email tab.
• Enter additional text, upload an image, or add a link.
  Click Save.
  More details on setting up notification templates are available in the article.

For all notification templates, preview is available — how the message will look when sent to a client, team member, or receptionist, taking variables into account.

Finishing setup #

1. After completing the configuration, click Save in the bottom-right corner of the page.
2. To enable the notification, return to the Notification types tab and switch the toggle to the active state. To disable the notification, switch the toggle to the inactive state.
   
   To the right of the notification name, the enabled sending channels for this type will be displayed.