Delete a booking made via online booking widget

An automatic notification that is sent to the client after an online booking is deleted.

Immediately after the client, receptionist, or team member deletes an appointment that was created by the client via the online booking widget, the client will receive a notification that the appointment has been cancelled, along with the details of the deleted visit.

It is used to prevent confusion and misunderstandings on the client’s side.

Setup and editing

In the main menu, go to Settings > System settings > Notifications, and open the Notification types tab.
In the Client > Increased attendance section, select Appointment cancellation by clicking the notification name or the pencil icon.

On the General settings tab, set up how notifications will be sent via multiple channels. More details about multi-channel notification scenarios are available in the article. Available sending channels:

• SMS / chat-bots
• Email
• Branded app

Templates

After configuring the sending scenarios, set up templates for different channels. More details on notification template setup are available here.

1. When editing the notification on the Notification templates tab, you can specify different text for each available sending channel.
2. For the SMS template, variables are available — the system will automatically insert visit, service, client, or branch details in their place. To add a variable to the template, click Add variable, then choose the one that matches the meaning.

After adding a variable, use a space to separate the variable from the main text and from other variables.

In SMS notification templates, you can use emoji. To do this, click the emoji button and select the one you need from the suggested options or add your own.

Standard templates with variables

Appointment cancelled. Service: Services in visit, Specialty (genitive case): Staff member name, Time: Appointment date and time. Details: Link to appointment details

Appointment cancelled. Service: Services in visit, Time: Appointment date and time. Details: Link to appointment details

Appointment cancelled. Time: Appointment date and time. Details: Link to appointment details

Example

“Hello, David! Your appointment has been cancelled. 27 June 2024 at 14:00. Details: [link to the page where you can book again]”

For the Email channel, template editing is not available, but you can add additional information. To do this:

• When setting up notification templates, go to the Additional information in email tab.
• Enter extra text, upload an image, or add a link.
• Click Save.

More details on notification template setup are available in the article.

For all notification templates, preview is available — how the message will look when sent to a client, team member, or receptionist, including variables.

Completing the setup

After finishing the configuration, click Save in the bottom-right corner of the page.
To enable the notification, return to the Notification types tab and switch the toggle to the active state. To disable it, switch the toggle off.

To the right of the notification name, you will see the names of the sending channels that are enabled for this notification type.