Creating a booking via online booking widget

An automatic notification with visit details that is sent to the client immediately after they create an appointment via the online booking widget. It is used to provide the client with a booking confirmation.

Setup and editing #

In the main menu, go to Settings > System settings > Notifications, and open the Notification types tab.

In the Client section, select Creating appointment via online booking widget. To edit the sending conditions, sending scenarios, and templates, click the notification name or the pencil icon.

On the General settings tab, set up how notifications will be sent via multiple channels. More details about multi-channel notification scenarios are available in the article. Available sending channels:

• SMS / chat-bots
• Email
• Branded app

Templates #

After configuring the sending scenarios, set up templates for different channels. More details on notification template setup are available here.

1. When editing the notification on the Notification templates tab, you can specify different text for each available sending channel.
2. For the SMS template, variables are available — the system will automatically insert visit, service, client, or branch details in their place. To add a variable to the template, click Add variable, then choose the one that matches the meaning.

After adding a variable, use a space to separate the variable from the main text and from other variables.

3. In SMS notification templates, you can use emoji. To do this, click the emoji button and select one of the suggested options or add your own.

Standard templates with variables

You are booked for Services in appointment with Specialization (dative) Specialist’s name on Appointment date at Appointment time. Details: Appointment details link

You are booked for Services in appointment on Appointment date at Appointment time. Details: Link to appointment details

You are booked on Appointment date at Appointment time. Details: Link to appointment details

Example

You are booked for the service beard trim with barber Alexander on 20 January at 18:00. Details: [link to appointment details]

For the Email channel, template editing is not available, but you can add additional information. To do this:

• When setting up notification templates, go to the Additional information in email tab.
• Enter extra text, upload an image, or add a link.
• To see how the email will look, click Email preview.
• Click Save.

More details on notification template setup are available in the article.

For all notification templates, preview is available — how the message will look when sent to a client, team member, or receptionist, including variables.

Completing the setup #

After finishing the configuration, click Save in the bottom-right corner of the page.

To enable the notification, return to the Notification types tab and switch the toggle to the active state. To disable it, switch the toggle off.

To the right of the notification name, you will see the names of the sending channels that are enabled for this notification type.