{"id":349780,"date":"2026-07-22T14:35:15","date_gmt":"2026-07-22T14:35:15","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=349780"},"modified":"2026-07-22T14:48:18","modified_gmt":"2026-07-22T14:48:18","password":"","slug":"349732","status":"publish","type":"docs","link":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/","title":{"rendered":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#8217;s where to find their contacts and what to send so your request is handled quickly.<\/p>\n\n<h2 class=\"wp-block-heading\">Where to find your manager&#8217;s contacts<\/h2>\n\n<p class=\"wp-block-paragraph\">Click the question-mark icon (<strong>?<\/strong>) in the bottom-left corner of the screen, under the yellow mode switcher. This opens the <strong>Have a question?<\/strong> window (<em>Write to us<\/em>).<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a6252cad8544&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a6252cad8544\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-at-16.33.38.png\" alt=\"\" class=\"wp-image-349756\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<h2 class=\"wp-block-heading\">What&#8217;s in the window<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>personal manager&#8217;s<\/strong> contact details \u2014 name, phone, and email.<\/li>\n\n\n\n<li>A chat with the support team via <strong>Telegram<\/strong> or <strong>WhatsApp<\/strong> \u2014 switch between the tabs and scan the QR code or open the chat.<\/li>\n\n\n\n<li>Quick links to the <strong>Knowledge base<\/strong>, <strong>YouTube<\/strong> tutorials, and <strong>Altegio academy<\/strong>.<\/li>\n\n\n\n<li>Your <strong>Location ID<\/strong>, shown at the top of the window.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Include your Location ID<\/h2>\n\n<p class=\"wp-block-paragraph\">When you write to your manager or support about payment or renewal, include your <strong>Location ID<\/strong> so they can find your account quickly. It is shown at the top of the <strong>Have a question?<\/strong> window. In the mobile app, open the side menu and go to <strong>Support<\/strong> to see the Location ID at the top. You can also find it in other ways \u2014 see <a href=\"https:\/\/alteg.io\/ru\/support\/knowledge-base\/4904985751069\/\">How to find out your location number (ID) in Altegio<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#8217;s where to find their contacts and what to send so your request is handled quickly. Where to find your manager&#8217;s contacts Click the question-mark icon (?) in the [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[167],"doc_tag":[2095,1261],"class_list":["post-349780","docs","type-docs","status-publish","hentry","doc_category-167","doc_tag--ru"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#039;s where to find their contacts and what to send so your request is handled quickly. Where to find your manager&#039;s contacts Click the question-mark icon (?) in the\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"yana.b@alteg.io\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"ru_RU\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Altegio Support - Knowledge Base\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support\" \/>\n\t\t<meta property=\"og:description\" content=\"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#039;s where to find their contacts and what to send so your request is handled quickly. Where to find your manager&#039;s contacts Click the question-mark icon (?) in the\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-07-22T14:35:15+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-07-22T14:48:18+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support\" \/>\n\t\t<meta name=\"twitter:description\" content=\"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#039;s where to find their contacts and what to send so your request is handled quickly. Where to find your manager&#039;s contacts Click the question-mark icon (?) in the\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#listItem\",\"position\":1,\"name\":\"Altegio\",\"item\":\"https:\\\/\\\/alteg.io\\\/ru\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/#listItem\",\"name\":\"Support\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/#listItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/categories\\\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\\\/#listItem\",\"name\":\"\\u041b\\u0438\\u0447\\u043d\\u044b\\u0439 \\u043a\\u0430\\u0431\\u0438\\u043d\\u0435\\u0442 \\u043f\\u043e\\u043b\\u044c\\u0437\\u043e\\u0432\\u0430\\u0442\\u0435\\u043b\\u044f\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#listItem\",\"name\":\"Altegio\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/categories\\\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\\\/#listItem\",\"position\":3,\"name\":\"\\u041b\\u0438\\u0447\\u043d\\u044b\\u0439 \\u043a\\u0430\\u0431\\u0438\\u043d\\u0435\\u0442 \\u043f\\u043e\\u043b\\u044c\\u0437\\u043e\\u0432\\u0430\\u0442\\u0435\\u043b\\u044f\",\"item\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/categories\\\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#listItem\",\"name\":\"\\u041a\\u0430\\u043a \\u0441\\u0432\\u044f\\u0437\\u0430\\u0442\\u044c\\u0441\\u044f \\u0441 \\u043c\\u0435\\u043d\\u0435\\u0434\\u0436\\u0435\\u0440\\u043e\\u043c \\u043f\\u043e \\u0432\\u043e\\u043f\\u0440\\u043e\\u0441\\u0430\\u043c \\u043e\\u043f\\u043b\\u0430\\u0442\\u044b \\u0438\\u043b\\u0438 \\u043f\\u0440\\u043e\\u0434\\u043b\\u0435\\u043d\\u0438\\u044f \\u043f\\u043e\\u0434\\u043f\\u0438\\u0441\\u043a\\u0438\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/#listItem\",\"name\":\"Support\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#listItem\",\"position\":4,\"name\":\"\\u041a\\u0430\\u043a \\u0441\\u0432\\u044f\\u0437\\u0430\\u0442\\u044c\\u0441\\u044f \\u0441 \\u043c\\u0435\\u043d\\u0435\\u0434\\u0436\\u0435\\u0440\\u043e\\u043c \\u043f\\u043e \\u0432\\u043e\\u043f\\u0440\\u043e\\u0441\\u0430\\u043c \\u043e\\u043f\\u043b\\u0430\\u0442\\u044b \\u0438\\u043b\\u0438 \\u043f\\u0440\\u043e\\u0434\\u043b\\u0435\\u043d\\u0438\\u044f \\u043f\\u043e\\u0434\\u043f\\u0438\\u0441\\u043a\\u0438\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/categories\\\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\\\/#listItem\",\"name\":\"\\u041b\\u0438\\u0447\\u043d\\u044b\\u0439 \\u043a\\u0430\\u0431\\u0438\\u043d\\u0435\\u0442 \\u043f\\u043e\\u043b\\u044c\\u0437\\u043e\\u0432\\u0430\\u0442\\u0435\\u043b\\u044f\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#organization\",\"name\":\"Altegio Support\",\"description\":\"Knowledge Base\",\"url\":\"https:\\\/\\\/alteg.io\\\/ru\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/author\\\/yana-balteg-io\\\/#author\",\"url\":\"https:\\\/\\\/alteg.io\\\/ru\\\/author\\\/yana-balteg-io\\\/\",\"name\":\"yana.b@alteg.io\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#authorImage\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d3a38ee41a7f8cfff1a39ed1adff91f4c8bd70360a2de9396ba55e4fcada8c2b?s=96&d=mm&r=g\",\"width\":96,\"height\":96,\"caption\":\"yana.b@alteg.io\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#webpage\",\"url\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/\",\"name\":\"\\u041a\\u0430\\u043a \\u0441\\u0432\\u044f\\u0437\\u0430\\u0442\\u044c\\u0441\\u044f \\u0441 \\u043c\\u0435\\u043d\\u0435\\u0434\\u0436\\u0435\\u0440\\u043e\\u043c \\u043f\\u043e \\u0432\\u043e\\u043f\\u0440\\u043e\\u0441\\u0430\\u043c \\u043e\\u043f\\u043b\\u0430\\u0442\\u044b \\u0438\\u043b\\u0438 \\u043f\\u0440\\u043e\\u0434\\u043b\\u0435\\u043d\\u0438\\u044f \\u043f\\u043e\\u0434\\u043f\\u0438\\u0441\\u043a\\u0438 - Altegio Support\",\"description\":\"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here's where to find their contacts and what to send so your request is handled quickly. Where to find your manager's contacts Click the question-mark icon (?) in the\",\"inLanguage\":\"ru\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/support\\\/knowledge-base\\\/349732\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/author\\\/yana-balteg-io\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/author\\\/yana-balteg-io\\\/#author\"},\"datePublished\":\"2026-07-22T14:35:15+00:00\",\"dateModified\":\"2026-07-22T14:48:18+00:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#website\",\"url\":\"https:\\\/\\\/alteg.io\\\/ru\\\/\",\"name\":\"Altegio Support\",\"description\":\"Knowledge Base\",\"inLanguage\":\"ru\",\"publisher\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/ru\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO Pro -->\r\n\t\t<title>\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support<\/title>\n\n","aioseo_head_json":{"title":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support","description":"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here's where to find their contacts and what to send so your request is handled quickly. Where to find your manager's contacts Click the question-mark icon (?) in the","canonical_url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/#listItem","position":1,"name":"Altegio","item":"https:\/\/alteg.io\/ru\/","nextItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/#listItem","name":"Support"}},{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/#listItem","position":2,"name":"Support","item":"https:\/\/alteg.io\/ru\/support\/","nextItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/#listItem","name":"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f"},"previousItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/#listItem","name":"Altegio"}},{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/#listItem","position":3,"name":"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f","item":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/","nextItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#listItem","name":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438"},"previousItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/#listItem","name":"Support"}},{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#listItem","position":4,"name":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438","previousItem":{"@type":"ListItem","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/#listItem","name":"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f"}}]},{"@type":"Organization","@id":"https:\/\/alteg.io\/ru\/#organization","name":"Altegio Support","description":"Knowledge Base","url":"https:\/\/alteg.io\/ru\/"},{"@type":"Person","@id":"https:\/\/alteg.io\/ru\/author\/yana-balteg-io\/#author","url":"https:\/\/alteg.io\/ru\/author\/yana-balteg-io\/","name":"yana.b@alteg.io","image":{"@type":"ImageObject","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/d3a38ee41a7f8cfff1a39ed1adff91f4c8bd70360a2de9396ba55e4fcada8c2b?s=96&d=mm&r=g","width":96,"height":96,"caption":"yana.b@alteg.io"}},{"@type":"WebPage","@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#webpage","url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/","name":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support","description":"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here's where to find their contacts and what to send so your request is handled quickly. Where to find your manager's contacts Click the question-mark icon (?) in the","inLanguage":"ru","isPartOf":{"@id":"https:\/\/alteg.io\/ru\/#website"},"breadcrumb":{"@id":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/#breadcrumblist"},"author":{"@id":"https:\/\/alteg.io\/ru\/author\/yana-balteg-io\/#author"},"creator":{"@id":"https:\/\/alteg.io\/ru\/author\/yana-balteg-io\/#author"},"datePublished":"2026-07-22T14:35:15+00:00","dateModified":"2026-07-22T14:48:18+00:00"},{"@type":"WebSite","@id":"https:\/\/alteg.io\/ru\/#website","url":"https:\/\/alteg.io\/ru\/","name":"Altegio Support","description":"Knowledge Base","inLanguage":"ru","publisher":{"@id":"https:\/\/alteg.io\/ru\/#organization"}}]},"og:locale":"ru_RU","og:site_name":"Altegio Support - Knowledge Base","og:type":"article","og:title":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support","og:description":"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here's where to find their contacts and what to send so your request is handled quickly. Where to find your manager's contacts Click the question-mark icon (?) in the","og:url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/","article:published_time":"2026-07-22T14:35:15+00:00","article:modified_time":"2026-07-22T14:48:18+00:00","twitter:card":"summary_large_image","twitter:title":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438 - Altegio Support","twitter:description":"If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here's where to find their contacts and what to send so your request is handled quickly. Where to find your manager's contacts Click the question-mark icon (?) in the"},"aioseo_meta_data":{"post_id":"349780","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"limit_modified_date":false,"created":"2026-07-22 14:40:24","updated":"2026-07-22 14:57:14","seo_analyzer_scan_date":"2026-07-22 14:57:14","ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"breadcrumb_settings":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/alteg.io\/ru\/\" title=\"Altegio\">Altegio<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/alteg.io\/ru\/support\/\" title=\"Support\">Support<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/\" title=\"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\">\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Altegio","link":"https:\/\/alteg.io\/ru\/"},{"label":"Support","link":"https:\/\/alteg.io\/ru\/support\/"},{"label":"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f","link":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/"},{"label":"\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u0442\u044c\u0441\u044f \u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u043c \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u043e\u043f\u043b\u0430\u0442\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0434\u043f\u0438\u0441\u043a\u0438","link":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/349732\/"}],"year_month":"2026-07","word_count":209,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"yana.b@alteg.io","author_nicename":"yana-balteg-io","author_url":"https:\/\/alteg.io\/ru\/author\/yana-balteg-io\/"},"doc_category_info":[{"term_name":"\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f","term_url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/categories\/%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d0%ba%d0%b0%d0%b1%d0%b8%d0%bd%d0%b5%d1%82-%d0%bf%d0%be%d0%bb%d1%8c%d0%b7%d0%be%d0%b2%d0%b0%d1%82%d0%b5%d0%bb%d1%8f\/"}],"doc_tag_info":[{"term_name":"\u0411\u0438\u043b\u043b\u0438\u043d\u0433","term_url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/docs-tag\/%d0%b1%d0%b8%d0%bb%d0%bb%d0%b8%d0%bd%d0%b3-ru\/"},{"term_name":"\u041b\u043e\u043a\u0430\u0446\u0438\u044f","term_url":"https:\/\/alteg.io\/ru\/support\/knowledge-base\/docs-tag\/%d0%bb%d0%be%d0%ba%d0%b0%d1%86%d0%b8%d1%8f-ru\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/docs\/349780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/comments?post=349780"}],"version-history":[{"count":1,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/docs\/349780\/revisions"}],"predecessor-version":[{"id":349783,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/docs\/349780\/revisions\/349783"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/media?parent=349780"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/doc_category?post=349780"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/ru\/support\/wp-json\/wp\/v2\/doc_tag?post=349780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}