{"id":4217,"date":"2024-11-23T04:58:32","date_gmt":"2024-11-23T04:58:32","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4856840660637\/"},"modified":"2024-12-20T14:59:39","modified_gmt":"2024-12-20T14:59:39","password":"","slug":"4856840660637","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/4856840660637\/","title":{"rendered":"Status dos compromissos"},"content":{"rendered":"<p>&#8216;Visita&#8217; s\u00e3o todas as reservas que o cliente fez durante o dia. \u00c9 necess\u00e1rio indicar o status de cada reserva, porque isso afeta as estat\u00edsticas do local, sendo que existem quatro estados:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Aguardando o cliente<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>O cliente veio<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>O cliente n\u00e3o veio<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Cliente confirmado<\/strong><\/li>\n<\/ul>\n<p>Para indicar o estado e informa\u00e7\u00e3o adicional sobre a visita ou tipo de marca\u00e7\u00e3o s\u00e3o utilizadas no sistema as seguintes cores e identificadores:<\/p>\n<ul>\n<li><strong>Aguardando o cliente<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523535645.png\" alt=\"Screenshot_57.png\"><\/strong><\/p>\n<ul>\n<li><strong>O cliente veio<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089496758301.png\" alt=\"Screenshot_58.png\"><\/strong><\/p>\n<ul>\n<li><strong>O cliente n\u00e3o veio<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089496759709.png\" alt=\"Screenshot_59.png\"><\/strong><\/p>\n<ul>\n<li><strong>Cliente confirmado<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523539357.png\" alt=\"Screenshot_60.png\"><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>A visita n\u00e3o foi paga integralmente<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523540509.png\" alt=\"Screenshot_61.png\"><\/strong><\/p>\n<p>Indica\u00e7\u00f5es adicionais s\u00e3o exibidas no cabe\u00e7alho do evento:<\/p>\n<ul>\n<li><strong>Este funcion\u00e1rio somente <img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523542557.png\" alt=\"Screenshot_62.png\"><\/strong><\/li>\n<li><strong>Qualquer funcion\u00e1rio <img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089496768285.png\" alt=\"Screenshot_63.png\"><\/strong><\/li>\n<li><strong>Pagamento integral online <img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523544477.png\" alt=\"Screenshot_64.png\"><\/strong><\/li>\n<li><strong>Pagamento parcial online <img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089496770077.png\" alt=\"Screenshot_65.png\"><\/strong><\/li>\n<\/ul>\n<p>A cor do cabe\u00e7alho ser\u00e1 definida com base em como o compromisso foi criado:<\/p>\n<ul>\n<li>Voc\u00ea ver\u00e1 um <strong>cabe\u00e7alho verde<\/strong> se a reserva foi criada pelo seu administrador (ou outro funcion\u00e1rio com direitos para criar reservas).<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523535645.png\" alt=\"Screenshot_57.png\"><\/span><\/p>\n<ul>\n<li>O cabe\u00e7alho da <strong>reserva online criada pelo cliente ser\u00e1 roxo<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21089523545629.png\" alt=\"Screenshot_55.png\"><\/p>\n<p>Se voc\u00ea ativou a dedu\u00e7\u00e3o autom\u00e1tica de pagamento, os compromissos com este servi\u00e7o ser\u00e3o identificados com status adicional:<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Se a dedu\u00e7\u00e3o autom\u00e1tica estiver ativada, as visitas ter\u00e3o o status de dedu\u00e7\u00e3o autom\u00e1tica<br \/><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Se a dedu\u00e7\u00e3o autom\u00e1tica foi bem-sucedida, o status Deduzido aparecer\u00e1<br \/><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Se a dedu\u00e7\u00e3o autom\u00e1tica n\u00e3o for bem-sucedida, o status N\u00e3o deduzido ser\u00e1 exibido<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Visita&#8217; s\u00e3o todas as reservas que o cliente fez durante o dia. \u00c9 necess\u00e1rio indicar o status de cada reserva, porque isso afeta as estat\u00edsticas do local, sendo que existem quatro estados: Aguardando o cliente O cliente veio O cliente n\u00e3o veio Cliente confirmado Para indicar o estado e informa\u00e7\u00e3o adicional sobre a visita ou&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/pt\/support\/knowledge-base\/4856840660637\/\">Continue reading <span class=\"screen-reader-text\">Status dos compromissos<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[328],"doc_tag":[1453,1453,1615,1498],"class_list":{"0":"post-4217","1":"docs","2":"type-docs","3":"status-publish","4":"hentry","5":"doc_category-como-trabalhar-com-o-calendario-de-servicos","6":"doc_tag-calendario-de-agendamentos-pt-br","8":"doc_tag-reserva-online-pt-br","9":"doc_tag-visita-pt-br","10":"entry"},"aioseo_notices":[],"year_month":"2026-04","word_count":236,"total_views":"97","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/pt\/author\/altegio\/"},"doc_category_info":[{"term_name":"Como trabalhar com o calend\u00e1rio de servi\u00e7os","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/categories\/como-trabalhar-com-o-calendario-de-servicos\/"}],"doc_tag_info":[{"term_name":"Calend\u00e1rio de agendamentos","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/calendario-de-agendamentos-pt-br\/"},{"term_name":"Calend\u00e1rio de agendamentos","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/calendario-de-agendamentos-pt-br\/"},{"term_name":"Reserva Online","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/reserva-online-pt-br\/"},{"term_name":"Visita","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/visita-pt-br\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/comments?post=4217"}],"version-history":[{"count":1,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4217\/revisions"}],"predecessor-version":[{"id":85023,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4217\/revisions\/85023"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/media?parent=4217"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_category?post=4217"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_tag?post=4217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}