{"id":4201,"date":"2024-12-11T03:05:39","date_gmt":"2024-12-11T03:05:39","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4908327676317\/"},"modified":"2025-07-22T09:32:35","modified_gmt":"2025-07-22T09:32:35","password":"","slug":"4908327676317","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/4908327676317\/","title":{"rendered":"Integra\u00e7\u00e3o da Altegio com Message.Help: bots no WhatsApp, Instagram, Telegram, FB Messenger"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A <strong>Message.Help<\/strong>\u00a0ajuda as empresas a ganhar mais dinheiro por meio da intera\u00e7\u00e3o correta com os clientes em mensagens instant\u00e2neas<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21087363875229.png\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Desde 2018, conectamos bots em 2000+ projetos em 12 pa\u00edses. <\/span><span style=\"font-weight: 400;\">Somos escolhidos por sal\u00f5es de beleza, barbearias, centros m\u00e9dicos, concession\u00e1rias de ve\u00edculos, academias de gin\u00e1stica, imobili\u00e1rias e muitas outras empresas do setor de servi\u00e7os<\/span><\/p>\n<h2 id=\"h_01HAYBR2E9DCED22SG6XHY8KXW\">Quais s\u00e3o os benef\u00edcios de integrar bots com a Altegio:<\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Redu\u00e7\u00e3o do percentual de n\u00e3o comparecimento<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aumento da receita como resultado de envios autom\u00e1ticos para os clientes que n\u00e3o aparecem h\u00e1 muito tempo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vendas cruzadas, com o bot oferecendo servi\u00e7os adicionais para os seus clientes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Funcionamento autom\u00e1tico com feedback em <strong>Altegio<\/strong> e <strong>Google Maps<\/strong>, publicando apenas feedback positivo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduzir custos com SMS, uma vez que as mensagens de atendimento ser\u00e3o enviadas via <strong>WhatsApp<\/strong>, e o SMS s\u00f3 ser\u00e1 enviado se o n\u00famero do cliente n\u00e3o estiver conectado ao <strong>WhatsApp<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opera\u00e7\u00e3o conveniente para administradores, com uma janela \u00fanica para processamento de mensagens do <strong>WhatsApp<\/strong>, <strong>Instagram<\/strong> (direct e coment\u00e1rios), <strong>Telegram<\/strong>, <strong>Viber<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estat\u00edsticas e relat\u00f3rios para gestores<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marca\u00e7\u00e3o de consultas diretamente atrav\u00e9s de mensageiros<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ferramentas para criar liga\u00e7\u00f5es com <strong>amoCRM<\/strong> ou <strong>Bitrix24<\/strong><\/span><\/li>\n<\/ol>\n<h2 id=\"h_01HAYBR2E9V64V7JTWG7A37X6Z\">Recursos de bot do WhatsApp, Instagram, Telegram, Viber<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O <strong>bot do WhatsApp<\/strong> possui um link do tipo <strong>message.help\/suaempresa<\/strong>, que permite que todo o tr\u00e1fego de publicidade m\u00f3vel seja executado diretamente para ele<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O tr\u00e1fego de an\u00fancios tamb\u00e9m pode ser direcionado para postagens do Instagram Direct, com o bot as respondendo, o que ter um efeito positivo na taxa de convers\u00e3o do seu tr\u00e1fego de publicidade<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os bots iniciam instantaneamente di\u00e1logos para todas as solicita\u00e7\u00f5es provenientes de v\u00e1rios canais \u2013 <strong>WhatsApp<\/strong>,<strong> Instagram,<\/strong> <strong>Telegram<\/strong>,<strong> Viber<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os bots podem responder a todas as perguntas frequentes, fornecer detalhes sobre servi\u00e7os e enviar listas de pre\u00e7os por meio de todos os canais de comunica\u00e7\u00e3o populares \u2013 <strong>WhatsApp<\/strong>, <strong>Instagram<\/strong>, <strong>Telegram<\/strong> e <strong>Viber<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os bots podem incluir um funcion\u00e1rio no di\u00e1logo se eles n\u00e3o puderem responder \u00e0 pergunta de um cliente, ou seja, tanto a equipe de vendas quanto o bot podem trabalhar no mesmo n\u00famero do <strong>WhatsApp<\/strong>. Esta funcionalidade \u00e9 implementada como parte de um mensageiro interno<\/span><\/li>\n<\/ul>\n<h2 id=\"h_01HAYBR2E966797KWABS6VR07R\">Recursos de integra\u00e7\u00e3o Message.Help e Altegio<\/h2>\n<ol>\n<li>\n<span style=\"font-weight: 400;\">O cliente pode marcar um servi\u00e7o diretamente via <strong>WhatsApp<\/strong>, <strong>Telegram<\/strong> ou <strong>Viber<\/strong>. O bot permite percorrer todas as etapas do agendamento: selecionar o local, selecionar uma categoria de servi\u00e7o, selecionar um servi\u00e7o, selecionar um especialista e selecionar uma data e hora.<\/p>\n<p><\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/21087357208605.png\" alt=\"2.png\" width=\"416\" height=\"414\"><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirma\u00e7\u00e3o ou cancelamento com um clique atrav\u00e9s do <strong>WhatsApp<\/strong>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notifica\u00e7\u00f5es sobre cria\u00e7\u00e3o, modifica\u00e7\u00e3o e exclus\u00e3o de agendamento atrav\u00e9s do <strong>WhatsApp<\/strong>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notificar os clientes de uma pr\u00f3xima visita diretamente atrav\u00e9s do <strong>WhatsApp<\/strong>, independentemente de como o cliente agendou \u2013 <strong>WhatsApp<\/strong>, atrav\u00e9s do widget <strong>Altegio<\/strong> ou recepcionista.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receber feedback dos clientes solicitando pontua\u00e7\u00e3o e feedback atrav\u00e9s do <strong>WhatsApp<\/strong> com publica\u00e7\u00e3o autom\u00e1tica deste feedback na <strong>Altegio<\/strong>. V\u00e1rios algoritmos tamb\u00e9m foram implementados para coletar coment\u00e1rios positivos no Google.Maps.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lembretes autom\u00e1ticos da pr\u00f3xima visita para o cliente em um intervalo pr\u00e9-definido.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sauda\u00e7\u00f5es de anivers\u00e1rio aos clientes se a data de nascimento estiver especificada no cart\u00e3o de cliente <strong>Altegio<\/strong>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consulta de saldo da conta de b\u00f4nus.<\/span><\/li>\n<\/ol>\n<h2 id=\"h_01HAYBR2E9BHMP27SZADNNPGV7\">Conex\u00e3o em 5 minutos<\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Na sua conta Altegio v\u00e1 a <strong>Integra\u00e7\u00f5es &gt; Notifica\u00e7\u00f5es<\/strong> e selecione a aplica\u00e7\u00e3o <strong>\u00abMessage.Help\u00bb<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Na p\u00e1gina que se abre, clique no bot\u00e3o<strong> \u00abConectar\u00bb\u00a0<\/strong>\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crie seu pr\u00f3prio bot em v\u00e1rias etapas ou tenha o bot constru\u00eddo por nossa equipe<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conecte o bot e teste-o por um per\u00edodo de teste gratuito de 3 dias;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coloque o bot para trabalhar!<\/span><\/li>\n<\/ol>\n<h2 id=\"h_01HAYBR2EASZDWHJ0J2KFX03BT\">Custo<\/h2>\n<p><strong>Tarifa M\u00ednimo<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custo do servi\u00e7o mensal: 25\u20ac<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Per\u00edodo de teste gratuito: 3 dias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caracter\u00edsticas: mensagens de servi\u00e7o, messenger<\/span><\/li>\n<\/ul>\n<p><strong>Tarifa Inicial<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custo do servi\u00e7o mensal: 40\u20ac<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Per\u00edodo de teste gratuito: 3 dias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<span style=\"font-weight: 400;\">Caracter\u00edsticas: mensagens de servi\u00e7o, messenger, <\/span><span style=\"font-weight: 400;\">solicita\u00e7\u00e3o de feedback<\/span>\n<\/li>\n<\/ul>\n<p><strong>Tarifa padr\u00e3o<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custo do servi\u00e7o mensal: 55\u20ac<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Per\u00edodo de teste gratuito: 3 dias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<span style=\"font-weight: 400;\">Caracter\u00edsticas: Integra\u00e7\u00e3o total com Altegio, <\/span><span style=\"font-weight: 400;\">vendas cruzadas, <\/span><span style=\"font-weight: 400;\">o trabalho autom\u00e1tico com banco de dados de clientes \u00abadormecidos\u00bb, <\/span><span style=\"font-weight: 400;\">a capacidade de conectar o amoCRM<\/span>\n<\/li>\n<\/ul>\n<h2 id=\"h_01HAYBR2EAJ5QNSQ2XYXCN4NEE\">Contatos<\/h2>\n<p><span style=\"font-weight: 400;\">Site: <a href=\"https:\/\/message.help\/altegio\/?utm_source=altegio_marketplace_eng\">\u00a0https:\/\/message.help\/<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telefone: <strong>+3728807759<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">WhatsApp: <\/span><strong><a href=\"https:\/\/wa.me\/3728807759\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/wa.me\/3728807759<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Message.Help\u00a0ajuda as empresas a ganhar mais dinheiro por meio da intera\u00e7\u00e3o correta com os clientes em mensagens instant\u00e2neas Desde 2018, conectamos bots em 2000+ projetos em 12 pa\u00edses. Somos escolhidos por sal\u00f5es de beleza, barbearias, centros m\u00e9dicos, concession\u00e1rias de ve\u00edculos, academias de gin\u00e1stica, imobili\u00e1rias e muitas outras empresas do setor de servi\u00e7os Quais s\u00e3o&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/pt\/support\/knowledge-base\/4908327676317\/\">Continue reading <span class=\"screen-reader-text\">Integra\u00e7\u00e3o da Altegio com Message.Help: bots no WhatsApp, Instagram, Telegram, FB Messenger<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[390],"doc_tag":[1468,1318,1513,1378,1825,1363,2077,1303],"class_list":["post-4201","docs","type-docs","status-publish","hentry","doc_category-chat-bots-br","doc_tag-agendamento-pt-br","doc_tag-categoria-de-servico-pt-br","doc_tag-cliente-pt-br","doc_tag-especialista-profissional-pt-br","doc_tag-estatisticas-e-relatorios-pt-br","doc_tag-funcionario-pt-br","doc_tag-integracoes-pt-br","doc_tag-servico-pt-br","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":737,"total_views":"93","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/pt\/author\/altegio\/"},"doc_category_info":[{"term_name":"Chat bots (BR)","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/categories\/chat-bots-br\/"}],"doc_tag_info":[{"term_name":"Agendamento","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/agendamento-pt-br\/"},{"term_name":"Categoria de servi\u00e7o","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/categoria-de-servico-pt-br\/"},{"term_name":"Cliente","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/cliente-pt-br\/"},{"term_name":"Especialista \/ Profissional","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/especialista-profissional-pt-br\/"},{"term_name":"Estat\u00edsticas e relat\u00f3rios","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/estatisticas-e-relatorios-pt-br\/"},{"term_name":"Funcion\u00e1rio","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/funcionario-pt-br\/"},{"term_name":"Integra\u00e7\u00f5es","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/integracoes-pt-br\/"},{"term_name":"Servi\u00e7o","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/servico-pt-br\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/comments?post=4201"}],"version-history":[{"count":1,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4201\/revisions"}],"predecessor-version":[{"id":91182,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/4201\/revisions\/91182"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/media?parent=4201"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_category?post=4201"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_tag?post=4201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}