{"id":4178,"date":"2024-11-23T04:58:10","date_gmt":"2024-11-23T04:58:10","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4904072674205\/"},"modified":"2024-12-20T14:46:32","modified_gmt":"2024-12-20T14:46:32","password":"","slug":"4904072674205","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/4904072674205\/","title":{"rendered":"Reten\u00e7\u00e3o de clientes"},"content":{"rendered":"<p>A se\u00e7\u00e3o <strong>Estat\u00edsticas e relat\u00f3rios &gt; Relat\u00f3rios detalhados &gt; Clientes<\/strong> demonstra a efici\u00eancia dos funcion\u00e1rios e os resultados de seu trabalho com os clientes.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/7175804171421-1000x408.png\" alt=\"Sem_t_tulo.png\"><\/p>\n<div class=\"article-body markdown\">\n<h1>Clientes do per\u00edodo<\/h1>\n<p>Exibe o n\u00famero de clientes \u00fanicos para o per\u00edodo selecionado. S\u00f3 s\u00e3o considerados os clientes que t\u00eam marca\u00e7\u00e3o com o estado <strong>Cliente chegou<\/strong>.<\/p>\n<p>1. S\u00e3o clientes \u00fanicos que s\u00e3o exibidos, n\u00e3o reservas, ou seja, pode haver muitas reservas para um per\u00edodo, mas o funcion\u00e1rio tinha apenas um cliente.<\/p>\n<p>2. O mesmo cliente pode visitar funcion\u00e1rios diferentes, de modo que o n\u00famero total de clientes para todos os funcion\u00e1rios pode ser maior do que o n\u00famero total de clientes do per\u00edodo. Por exemplo, um cliente recebeu uma massagem de um funcion\u00e1rio e uma manicure de outro.<\/p>\n<p><strong>Novo<\/strong><\/p>\n<p>Exibe o n\u00famero de clientes que n\u00e3o visitaram esse funcion\u00e1rio antes. O indicador \u00e9 calculado comparando os clientes dos per\u00edodos atual e passado. Esquema de c\u00e1lculo:<\/p>\n<ul>\n<li>O sistema recebe o n\u00famero de clientes para o per\u00edodo atual (indicador de clientes)<\/li>\n<li>O sistema recebe o n\u00famero de clientes do per\u00edodo anterior (at\u00e9 a data atual)<\/li>\n<li>O sistema compara clientes \u00fanicos e seleciona aqueles que estavam nesse per\u00edodo, mas n\u00e3o entraram no anterior \u2013 este \u00e9 considerado um novo cliente.<\/li>\n<\/ul>\n<p>Exemplo de c\u00e1lculo:<\/p>\n<ul>\n<li>O n\u00famero de clientes para o per\u00edodo atual \u00e9 100.<\/li>\n<li>O n\u00famero de clientes para o per\u00edodo anterior \u00e9 1000.<\/li>\n<li>45 clientes em cada 100 n\u00e3o se enquadram na lista de 1000 clientes, portanto esses 45 clientes s\u00e3o considerados os novos.<\/li>\n<\/ul>\n<p><strong>Retornando<\/strong><\/p>\n<p>O indicador de clientes recorrentes leva em considera\u00e7\u00e3o todo o per\u00edodo anterior e n\u00e3o depende do per\u00edodo especificado de perda de clientes (leia mais sobre esse indicador no artigo \u2013 <a href=\"https:\/\/support.alteg.io\/hc\/pt-br\/articles\/4904099636125\" target=\"_blank\" rel=\"noopener\">Clientes recorrentes e reten\u00e7\u00e3o de clientes<\/a>).<\/p>\n<p><strong>Taxa de reten\u00e7\u00e3o de clientes<\/strong><\/p>\n<p>A taxa de Reten\u00e7\u00e3o de Clientes mostra a porcentagem daqueles clientes que fizeram visitas em um determinado per\u00edodo anterior e retornaram no atual (leia mais sobre esse indicador no artigo \u2013 <a href=\"https:\/\/support.alteg.io\/hc\/pt-br\/articles\/4904099636125\" target=\"_blank\" rel=\"noopener\">Clientes recorrentes e reten\u00e7\u00e3o de clientes<\/a>).<small class=\"article-vote-count\"><\/small><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A se\u00e7\u00e3o Estat\u00edsticas e relat\u00f3rios &gt; Relat\u00f3rios detalhados &gt; Clientes demonstra a efici\u00eancia dos funcion\u00e1rios e os resultados de seu trabalho com os clientes. Clientes do per\u00edodo Exibe o n\u00famero de clientes \u00fanicos para o per\u00edodo selecionado. S\u00f3 s\u00e3o considerados os clientes que t\u00eam marca\u00e7\u00e3o com o estado Cliente chegou. 1. S\u00e3o clientes \u00fanicos que [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[373],"doc_tag":[1795,1720,1513,1348,1825,1735,1303],"class_list":["post-4178","docs","type-docs","status-publish","hentry","doc_category-relatorios-estatisticos","doc_tag-analise-pt-br","doc_tag-base-de-clientes-pt-br","doc_tag-cliente-pt-br","doc_tag-equipe-pt-br","doc_tag-estatisticas-e-relatorios-pt-br","doc_tag-novo-pt-br","doc_tag-servico-pt-br"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"A se\u00e7\u00e3o Estat\u00edsticas e relat\u00f3rios &gt; Relat\u00f3rios detalhados &gt; Clientes demonstra a efici\u00eancia dos funcion\u00e1rios e os resultados de seu trabalho com os clientes. 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