{"id":177784,"date":"2025-09-16T10:27:52","date_gmt":"2025-09-16T10:27:52","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=177784"},"modified":"2025-10-02T15:26:39","modified_gmt":"2025-10-02T15:26:39","password":"","slug":"7676690403741","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/7676690403741\/","title":{"rendered":"Reembolsos de Clientes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Por diversos motivos, pode ser necess\u00e1rio reembolsar um cliente por servi\u00e7os, produtos ou pela conta do cliente (dep\u00f3sito). Neste artigo, veremos diferentes situa\u00e7\u00f5es e op\u00e7\u00f5es para processar reembolsos, al\u00e9m de explicar como excluir transa\u00e7\u00f5es financeiras diretamente no Altegio.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Total de um Produto e\/ou Servi\u00e7o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se um cliente cancelar um servi\u00e7o e\/ou devolver um produto, o pagamento \u00e9 reembolsado integralmente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um reembolso total \u00e9 poss\u00edvel se:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O servi\u00e7o foi prestado apenas parcialmente ou com qualidade insatisfat\u00f3ria.<\/li>\n\n\n\n<li>O cliente fez um pr\u00e9-pagamento, mas o agendamento foi cancelado por culpa do neg\u00f3cio (doen\u00e7a profissional, outras circunst\u00e2ncias imprevistas).<\/li>\n\n\n\n<li>O cliente est\u00e1 insatisfeito com o produto adquirido devido \u00e0 sua qualidade.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode excluir completamente uma transa\u00e7\u00e3o financeira de duas formas:<br><strong>1. No Calend\u00e1rio de Agendamentos<\/strong><br>Abra o agendamento e v\u00e1 at\u00e9 a aba <strong>\u201cPagamento\u201d<\/strong>. Ao lado do nome do servi\u00e7o\/produto, clique no \u00edcone de seta para baixo. Uma nova linha aparecer\u00e1 mostrando a conta onde o pagamento foi feito, o valor e um \u00edcone de lixeira. Clique no \u00edcone de lixeira para cancelar o pagamento \u2014 a transa\u00e7\u00e3o financeira ser\u00e1 ent\u00e3o exclu\u00edda.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353a9a000c0&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353a9a000c0\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1120\" height=\"882\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53.png\" alt=\"\" class=\"wp-image-177790\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53.png 1120w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53-300x236.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53-1024x806.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53-768x605.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.34.53-360x284.png 360w\" sizes=\"auto, (max-width: 1120px) 100vw, 1120px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Usando a se\u00e7\u00e3o \u201cFinan\u00e7as\u201d<\/strong><br>V\u00e1 em <strong>Finan\u00e7as > Transa\u00e7\u00f5es Financeiras<\/strong>, encontre a transa\u00e7\u00e3o desejada e clique na data\/hora na primeira coluna. Isso abrir\u00e1 o documento de pagamento. Nele, clique no bot\u00e3o <strong>\u201cCancelar\u201d<\/strong> para anular o pagamento.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353a9a016b6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353a9a016b6\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.49.17.png\" alt=\"\" class=\"wp-image-177802\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s a exclus\u00e3o da transa\u00e7\u00e3o, o status da visita mudar\u00e1 para <strong>\u201cVisita n\u00e3o totalmente paga\u201d<\/strong>. Dependendo da situa\u00e7\u00e3o, voc\u00ea pode excluir a visita ou deix\u00e1-la com um coment\u00e1rio explicando o motivo do reembolso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As informa\u00e7\u00f5es sobre o pagamento cancelado permanecer\u00e3o em <strong>Finan\u00e7as &gt; Transa\u00e7\u00f5es Financeiras<\/strong>. Para encontrar transa\u00e7\u00f5es exclu\u00eddas, aplique o filtro <strong>\u201cCancelado\u201d<\/strong> e clique em <strong>\u201cExibir\u201d<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353a9a03157&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353a9a03157\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2426\" height=\"1174\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.51.03.png\" alt=\"\" class=\"wp-image-177817\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.51.03.png 2426w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.51.03-300x145.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.51.03-1024x496.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.51.03-768x372.png 768w\" sizes=\"auto, (max-width: 2426px) 100vw, 2426px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Essas informa\u00e7\u00f5es tamb\u00e9m aparecer\u00e3o em <strong>Relat\u00f3rios > Logs de Altera\u00e7\u00f5es<\/strong>, onde \u00e9 poss\u00edvel ver qual usu\u00e1rio adicionou, alterou ou excluiu um pagamento, em qual hor\u00e1rio e com mais detalhes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Parcial de um Servi\u00e7o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um reembolso parcial \u00e9 feito quando o cliente est\u00e1 insatisfeito com o servi\u00e7o ou em outras circunst\u00e2ncias que exigem devolver parte do valor pago.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para reembolsar parcialmente:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cancele o pagamento do servi\u00e7o na visita (veja o passo anterior).<\/li>\n\n\n\n<li>V\u00e1 em <strong>\u201cStatus da Visita\u201d<\/strong> e especifique o desconto concedido ao cliente ou o valor que deve permanecer pago. Se voc\u00ea inserir o valor diretamente, o campo \u201cDesconto\u201d ser\u00e1 preenchido automaticamente.<\/li>\n\n\n\n<li>V\u00e1 em <strong>\u201cPagamento da Visita\u201d<\/strong> e processe o pagamento novamente. Tamb\u00e9m \u00e9 poss\u00edvel fazer um pagamento r\u00e1pido na aba <strong>\u201cStatus da Visita\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Total de um Produto Vendido Durante a Visita (sem reembolsar o servi\u00e7o)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se o cliente devolver um produto vendido durante a visita, mas mantiver o servi\u00e7o, somente o valor do produto \u00e9 reembolsado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode cancelar o pagamento do produto de duas formas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Via <strong>Finan\u00e7as > Transa\u00e7\u00f5es Financeiras<\/strong>, encontrando a transa\u00e7\u00e3o da venda do produto e clicando em <strong>\u201cCancelar\u201d<\/strong>.<\/li>\n\n\n\n<li>Direto na visita, na aba <strong>\u201cStatus da Visita\u201d<\/strong>, clicando no \u00edcone de lixeira ao lado do produto.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a353a9a04d97&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a353a9a04d97\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2422\" height=\"1186\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.56.18.png\" alt=\"\" class=\"wp-image-177832\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.56.18.png 2422w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.56.18-300x147.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.56.18-1024x501.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-02-at-18.56.18-768x376.png 768w\" sizes=\"auto, (max-width: 2422px) 100vw, 2422px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s excluir o produto, clique em <strong>\u201cSalvar\u201d<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Importante: se excluir o produto em <strong>Status da Visita<\/strong> antes de cancelar o pagamento em <strong>Pagamento da Visita<\/strong>, aparecer\u00e1 um valor em excesso. Nesse caso, voc\u00ea tamb\u00e9m precisar\u00e1 cancelar o documento de pagamento em <strong>Transa\u00e7\u00f5es Financeiras<\/strong>.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso de Produto Vendido Separadamente da Visita<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cancelar a venda de um produto vendido separadamente:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e1 em <strong>Finan\u00e7as > Transa\u00e7\u00f5es Financeiras<\/strong> ou <strong>Estoque > Gest\u00e3o de Estoque<\/strong>.<\/li>\n\n\n\n<li>Encontre a transa\u00e7\u00e3o da venda do produto e clique na data\/hora.<\/li>\n\n\n\n<li>No documento de estoque, clique no \u00edcone de lixeira.<\/li>\n\n\n\n<li>Clique em <strong>\u201cSalvar sem pagamento\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Assim, tanto a transa\u00e7\u00e3o financeira quanto a de estoque ser\u00e3o exclu\u00eddas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As informa\u00e7\u00f5es sobre a venda cancelada permanecer\u00e3o em <strong>Transa\u00e7\u00f5es Financeiras<\/strong> e em <strong>Logs de Altera\u00e7\u00f5es<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Total de um Dep\u00f3sito da Conta do Cliente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cancelar uma recarga da conta do cliente, \u00e9 necess\u00e1rio excluir a transa\u00e7\u00e3o de recarga em <strong>Finan\u00e7as &gt; Transa\u00e7\u00f5es Financeiras<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Use o filtro de Item de Pagamento <strong>\u201cRecarga de Conta\u201d<\/strong>, selecione as datas necess\u00e1rias e, se preciso, insira o nome ou telefone do cliente.<\/li>\n\n\n\n<li>Clique em <strong>Exibir<\/strong>.<\/li>\n\n\n\n<li>Clique na data\/hora da transa\u00e7\u00e3o e no documento clique em <strong>\u201cCancelar\u201d<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Essa \u00e9 a \u00fanica forma de reembolsar uma recarga.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Observa\u00e7\u00e3o: se o reembolso n\u00e3o for feito no mesmo dia da recarga, ocorrer\u00e1 diverg\u00eancia no saldo de caixa do dia da recarga e do reembolso.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Como alternativa, pode-se criar um servi\u00e7o\/produto chamado <strong>\u201cReembolso\u201d<\/strong> e debitar o valor nele. Por\u00e9m, isso causar\u00e1 diverg\u00eancia no lucro, sendo necess\u00e1rio criar uma transa\u00e7\u00e3o de despesa no mesmo valor para equilibrar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Parcial de um Dep\u00f3sito da Conta do Cliente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um reembolso parcial s\u00f3 pode ser feito debitando o valor em um produto criado (por exemplo, \u201cReembolso\u201d). Depois, \u00e9 necess\u00e1rio criar uma transa\u00e7\u00e3o de despesa para equilibrar o caixa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como se trata de uma \u201cvenda condicional\u201d, \u00e9 recomend\u00e1vel criar um produto espec\u00edfico chamado <strong>\u201cReembolso\u201d<\/strong>, para que essas vendas n\u00e3o sejam contabilizadas em relat\u00f3rios.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso Total do Valor de uma Assinatura<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um reembolso total de uma assinatura pode ser feito cancelando a venda do produto (assinatura).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Por diversos motivos, pode ser necess\u00e1rio reembolsar um cliente por servi\u00e7os, produtos ou pela conta do cliente (dep\u00f3sito). Neste artigo, veremos diferentes situa\u00e7\u00f5es e op\u00e7\u00f5es para processar reembolsos, al\u00e9m de explicar como excluir transa\u00e7\u00f5es financeiras diretamente no Altegio. 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