{"id":177358,"date":"2025-09-26T16:23:26","date_gmt":"2025-09-26T16:23:26","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=177358"},"modified":"2025-09-29T10:28:58","modified_gmt":"2025-09-29T10:28:58","password":"","slug":"177073","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/177073\/","title":{"rendered":"Acompanhamento de D\u00e9bitos e Saldos Negativos em Contas de Clientes"},"content":{"rendered":"\n<p>O Altegio agora oferece suporte para <strong>acompanhamento de saldos negativos<\/strong> nas contas de clientes (dep\u00f3sitos). Isso significa que voc\u00ea pode registrar atendimentos pagos parcialmente ou \u201ca cr\u00e9dito\u201d (dep\u00f3sito com saldo negativo) e ver essas informa\u00e7\u00f5es diretamente no cart\u00e3o do cliente, no hist\u00f3rico de visitas e nos relat\u00f3rios de folha de pagamento. Este artigo explica como funciona e como utilizar o recurso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Saldos Negativos<\/h3>\n\n\n\n<p>Permite que a conta pessoal do cliente fique com saldo negativo ao pagar por servi\u00e7os ou produtos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Nova Coluna \u201cForma de Pagamento\u201d<\/h3>\n\n\n\n<p>No hist\u00f3rico de visitas h\u00e1 uma nova coluna <strong>\u201cForma de Pagamento\u201d<\/strong> que mostra exatamente como a visita foi paga. Se o pagamento foi \u201ca cr\u00e9dito\u201d, ele aparece em vermelho para facilitar a identifica\u00e7\u00e3o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Controle de Folha de Pagamento<\/h3>\n\n\n\n<p>Novas configura\u00e7\u00f5es permitem decidir se os pagamentos via conta do cliente (incluindo d\u00e9bitos) devem ser inclu\u00eddos nos c\u00e1lculos da folha de pagamento da equipe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Onde Voc\u00ea Vai Ver<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Cart\u00e3o do Cliente<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A nova se\u00e7\u00e3o <strong>\u201cContas do Cliente\u201d<\/strong> lista todos os dep\u00f3sitos com os saldos atuais.<\/li>\n\n\n\n<li>Saldos negativos (d\u00e9bitos) s\u00e3o destacados em vermelho.<\/li>\n\n\n\n<li>Voc\u00ea v\u00ea imediatamente se o cliente possui d\u00edvida e quanto \u00e9.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Hist\u00f3rico de Visitas no Perfil do Cliente<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A nova coluna <strong>\u201cForma de Pagamento\u201d<\/strong> mostra como a visita foi paga.<\/li>\n\n\n\n<li>Qualquer pagamento \u201ca cr\u00e9dito\u201d ou com dep\u00f3sito negativo aparece em vermelho ou com um \u00edcone de alerta na se\u00e7\u00e3o de pagamento do atendimento.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e0820dde443&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e0820dde443\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2324\" height=\"1380\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.39.45.png\" alt=\"\" class=\"wp-image-177370\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.39.45.png 2324w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.39.45-300x178.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.39.45-1024x608.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.39.45-768x456.png 768w\" sizes=\"auto, (max-width: 2324px) 100vw, 2324px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Como Ativar Dep\u00f3sitos Negativos<\/h2>\n\n\n\n<p>V\u00e1 para <strong>Contas do Cliente \u2192 Tipos de Conta<\/strong> no painel da rede.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e0820e2362d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e0820e2362d\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2252\" height=\"1310\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.41.32.png\" alt=\"\" class=\"wp-image-177388\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.41.32.png 2252w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.41.32-300x175.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.41.32-1024x596.png 1024w\" sizes=\"auto, (max-width: 2252px) 100vw, 2252px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Crie um novo tipo de conta clicando no bot\u00e3o no canto superior direito ou selecione um existente para editar.<\/li>\n\n\n\n<li>Uma janela modal de edi\u00e7\u00e3o do tipo de conta ser\u00e1 aberta.<\/li>\n\n\n\n<li>Marque a op\u00e7\u00e3o <strong>\u201cPermitir pagamento a cr\u00e9dito\u201d<\/strong>.<\/li>\n\n\n\n<li>Insira o valor m\u00e1ximo permitido para saldo negativo (obrigat\u00f3rio).<\/li>\n\n\n\n<li>Salve as altera\u00e7\u00f5es.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Dica:<\/strong> certifique-se de que o valor m\u00e1ximo de saldo negativo corresponde \u00e0 pol\u00edtica interna de cr\u00e9dito para clientes.<\/p>\n<\/blockquote>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e0820e63820&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e0820e63820\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1764\" height=\"1002\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.44.50.png\" alt=\"\" class=\"wp-image-177403\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.44.50.png 1764w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.44.50-300x170.png 300w\" sizes=\"auto, (max-width: 1764px) 100vw, 1764px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Como Fazer um Pagamento com Dep\u00f3sito Negativo<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ao criar um atendimento ou ao finalizar o pagamento, selecione <strong>\u201cConta Pessoal do Cliente\u201d<\/strong> como forma de pagamento.<\/li>\n<\/ul>\n\n\n\n<p>Se a conta n\u00e3o tiver fundos suficientes mas o saldo negativo estiver ativado, o Altegio ir\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deduzir o valor e deixar a conta com saldo negativo.<\/li>\n\n\n\n<li>Marcar o pagamento como \u201ca cr\u00e9dito\u201d no hist\u00f3rico de visitas.<\/li>\n\n\n\n<li>Exibir uma janela de confirma\u00e7\u00e3o antes de concluir o pagamento, avisando que o cliente ficar\u00e1 em d\u00e9bito.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Filtrar Clientes com D\u00e9bitos<\/h2>\n\n\n\n<p>Na lista de clientes, use o filtro <strong>\u201cAtendimentos com D\u00e9bito\u201d<\/strong> para mostrar apenas clientes ou visitas que n\u00e3o foram pagas ou foram pagas a cr\u00e9dito.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e0820e9db8b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e0820e9db8b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1680\" height=\"678\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59.png\" alt=\"\" class=\"wp-image-177418\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59.png 1680w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-300x121.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-1024x413.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-768x310.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-1536x620.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-360x145.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.46.59-1568x633.png 1568w\" sizes=\"auto, (max-width: 1680px) 100vw, 1680px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><strong>\u201cTodos os atendimentos\u201d<\/strong> mostra tudo.<\/p>\n\n\n\n<p><strong>\u201cAtendimentos com d\u00e9bito\u201d<\/strong> mostra visitas n\u00e3o pagas ou \u201cem d\u00e9bito\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Configura\u00e7\u00f5es de Folha de Pagamento para a Equipe<br><\/h2>\n\n\n\n<p>Se voc\u00ea paga comiss\u00f5es com base em atendimentos conclu\u00eddos, agora pode decidir se inclui ou n\u00e3o atendimentos n\u00e3o pagos\/em d\u00e9bito:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e1 para <strong>Configura\u00e7\u00f5es \u2192 Folha de Pagamento<\/strong>.<\/li>\n\n\n\n<li>Marque o novo checkbox <strong>\u201cExcluir valores pagos usando dep\u00f3sito\u201d<\/strong> (um para servi\u00e7os e outro para produtos).<\/li>\n\n\n\n<li>Salve as altera\u00e7\u00f5es.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e0820edd2c0&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e0820edd2c0\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1286\" height=\"594\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05.png\" alt=\"\" class=\"wp-image-177436\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05.png 1286w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05-300x139.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05-1024x473.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05-768x355.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-29-at-13.49.05-360x166.png 360w\" sizes=\"auto, (max-width: 1286px) 100vw, 1286px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Isso permite evitar o pagamento de comiss\u00e3o at\u00e9 que a d\u00edvida seja quitada.<\/p>\n\n\n\n<p><strong>Indicadores Visuais<br><\/strong><\/p>\n\n\n\n<p>Qualquer saldo negativo ou pagamento \u201ca cr\u00e9dito\u201d \u00e9 destacado para chamar sua aten\u00e7\u00e3o.<br>Os mesmos sinais visuais aparecem no cart\u00e3o do cliente, no hist\u00f3rico de visitas e na barra lateral da janela de atendimento.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Observa\u00e7\u00f5es Importantes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O saldo negativo se aplica apenas a pagamentos de back-office que voc\u00ea processa manualmente. Isso <strong>n\u00e3o<\/strong> afeta pagamentos de reservas online.<\/li>\n\n\n\n<li>Esse recurso permite acompanhar todos os valores n\u00e3o pagos em um s\u00f3 lugar.<\/li>\n\n\n\n<li>Voc\u00ea pode decidir como as comiss\u00f5es da equipe ser\u00e3o calculadas e ver imediatamente quais clientes devem dinheiro e quanto.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>O Altegio agora oferece suporte para acompanhamento de saldos negativos nas contas de clientes (dep\u00f3sitos). Isso significa que voc\u00ea pode registrar atendimentos pagos parcialmente ou \u201ca cr\u00e9dito\u201d (dep\u00f3sito com saldo negativo) e ver essas informa\u00e7\u00f5es diretamente no cart\u00e3o do cliente, no hist\u00f3rico de visitas e nos relat\u00f3rios de folha de pagamento. Este artigo explica como&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/pt\/support\/knowledge-base\/177073\/\">Continue reading <span class=\"screen-reader-text\">Acompanhamento de D\u00e9bitos e Saldos Negativos em Contas de Clientes<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[324],"doc_tag":[1513,1570,1348,1780,1273,1540,1498],"class_list":["post-177358","docs","type-docs","status-publish","hentry","doc_category-configuracoes-gerais","doc_tag-cliente-pt-br","doc_tag-contas-de-clientes-pt-br","doc_tag-equipe-pt-br","doc_tag-programa-de-fidelidade-pt-br","doc_tag-rede-pt-br","doc_tag-vale-presente-pt-br","doc_tag-visita-pt-br","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":658,"total_views":"99","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/pt\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Configura\u00e7\u00f5es Gerais","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/categories\/configuracoes-gerais\/"}],"doc_tag_info":[{"term_name":"Cliente","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/cliente-pt-br\/"},{"term_name":"Contas de clientes","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/contas-de-clientes-pt-br\/"},{"term_name":"Equipe","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/equipe-pt-br\/"},{"term_name":"Programa de Fidelidade","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/programa-de-fidelidade-pt-br\/"},{"term_name":"Rede","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/rede-pt-br\/"},{"term_name":"Vale-Presente","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/vale-presente-pt-br\/"},{"term_name":"Visita","term_url":"https:\/\/alteg.io\/pt\/support\/knowledge-base\/docs-tag\/visita-pt-br\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/177358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/comments?post=177358"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/177358\/revisions"}],"predecessor-version":[{"id":177454,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/docs\/177358\/revisions\/177454"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/media?parent=177358"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_category?post=177358"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/pt\/support\/wp-json\/wp\/v2\/doc_tag?post=177358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}