{"id":21766,"date":"2026-05-30T17:35:00","date_gmt":"2026-05-30T17:35:00","guid":{"rendered":"https:\/\/alteg.io\/blog\/fluxo-de-onboarding-supervisionado\/"},"modified":"2026-05-30T17:35:00","modified_gmt":"2026-05-30T17:35:00","slug":"fluxo-de-onboarding-supervisionado","status":"publish","type":"post","link":"https:\/\/alteg.io\/pt\/blog\/fluxo-de-onboarding-supervisionado\/","title":{"rendered":"Onboarding Supervisionado da Altegio: Guia de Implementa\u00e7\u00e3o Passo a Passo"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introdu\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Este guia documenta um fluxo de onboarding supervisionado que leva a Altegio do primeiro acesso at\u00e9 \u00e0s marca\u00e7\u00f5es em produ\u00e7\u00e3o e a uma opera\u00e7\u00e3o fi\u00e1vel. Cada fase remete para a documenta\u00e7\u00e3o de produto e os artigos da base de conhecimento exatos que ir\u00e1 utilizar, com notas espec\u00edficas para cadeias\/multi-localiza\u00e7\u00e3o quando relevante. O tempo de atividade (99,98%) e o SLA de suporte (~3 minutos) est\u00e3o indicados na p\u00e1gina Sobre oficial da Altegio, com a pol\u00edtica de privacidade\/termos completos dispon\u00edveis abaixo. Ver: <a href=\"https:\/\/alteg.io\/en\/info\/about\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Sobre<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/info\/privacy\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Privacidade<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/info\/terms\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Termos<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Base de Conhecimento de Suporte<\/mark><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fase 1 \u2014 Primeiras configura\u00e7\u00f5es (servi\u00e7os, equipa, hor\u00e1rios, recursos)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objetivo: tornar o Calend\u00e1rio de Marca\u00e7\u00f5es preciso e sem conflitos, para que o widget mostre disponibilidade real.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identidade da empresa e da localiza\u00e7\u00e3o<\/li>\n\n\n\n<li>Introduza os dados legais e de fatura\u00e7\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4837972187677-company-details\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Dados da empresa<\/mark><\/a><\/li>\n\n\n\n<li>Defina os metadados da localiza\u00e7\u00e3o e o log\u00f3tipo: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4835906213149-general-information-location-settings\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configura\u00e7\u00f5es da localiza\u00e7\u00e3o<\/mark><\/a><\/li>\n\n\n\n<li>Servi\u00e7os, equipa e dura\u00e7\u00f5es<\/li>\n\n\n\n<li>Configure os par\u00e2metros de servi\u00e7o espec\u00edficos de cada colaborador: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4846219248029\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configurar os servi\u00e7os de um colaborador<\/mark><\/a><\/li>\n\n\n\n<li>Atribua servi\u00e7os \u00e0 equipa (dois fluxos de trabalho): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4838159121821\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Atribuir colaboradores a servi\u00e7os<\/mark><\/a><\/li>\n\n\n\n<li>Recursos e controlo de capacidade<\/li>\n\n\n\n<li>Associe salas\/cadeiras\/equipamentos a servi\u00e7os para que os recursos sejam reservados automaticamente na marca\u00e7\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4869549219997\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Atribuir recursos a servi\u00e7os<\/mark><\/a><\/li>\n\n\n\n<li>Hor\u00e1rios e pol\u00edtica de calend\u00e1rio<\/li>\n\n\n\n<li>Defina os hor\u00e1rios dispon\u00edveis, pausas e horas de trabalho: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/16898106582429-configuring-available-time-slots-for-online-booking-in-the-new-interface\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configurar hor\u00e1rios dispon\u00edveis<\/mark><\/a><\/li>\n\n\n\n<li>Defina o comportamento do calend\u00e1rio (t\u00edtulos, combina\u00e7\u00e3o de servi\u00e7os, tratamento de faltas, pesquisa): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4850852124317\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configura\u00e7\u00f5es do Calend\u00e1rio de Marca\u00e7\u00f5es<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4856849625117\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Trabalhar com o Calend\u00e1rio de Marca\u00e7\u00f5es<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fase 2 \u2014 Publicar o widget de marca\u00e7\u00e3o online (&#8220;go-live&#8221;)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objetivo: lan\u00e7ar a marca\u00e7\u00e3o online na web, redes sociais e Maps, e acompanh\u00e1-la com an\u00e1lise de dados.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cria\u00e7\u00e3o do widget e experi\u00eancia de utilizador<\/li>\n\n\n\n<li>Crie\/edite formul\u00e1rios de marca\u00e7\u00e3o e o bot\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903583007517-online-booking-widgets\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Widgets de marca\u00e7\u00e3o online<\/mark><\/a><\/li>\n\n\n\n<li>Op\u00e7\u00f5es de marca e layout (temas, cores, log\u00f3tipos, eventos de grupo): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4897209017757-customizing-the-new-online-booking-widget\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Personalizar o novo widget<\/mark><\/a><\/li>\n\n\n\n<li>Padr\u00f5es de integra\u00e7\u00e3o com o site<\/li>\n\n\n\n<li>Bot\u00e3o\/incorpora\u00e7\u00e3o inicial com um clique: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904684248477-how-to-add-an-online-booking-to-your-website\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Adicionar marca\u00e7\u00e3o online ao seu site<\/mark><\/a><\/li>\n\n\n\n<li>Guias espec\u00edficos por CMS: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904924831005-adding-an-online-booking-to-cms-wordpress\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">WordPress<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/adding-online-booking-to-popular-cms\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Tilda (incorpora\u00e7\u00e3o\/c\u00f3digo)<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904840275741-adding-an-online-booking-to-google-sites\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Google Sites<\/mark><\/a><\/li>\n\n\n\n<li>Encaminhamento avan\u00e7ado: formul\u00e1rios por colaborador\/servi\u00e7o e v\u00e1rios widgets numa p\u00e1gina: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904770893981-separate-online-booking-forms-for-each-team-member-or-service\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Formul\u00e1rios separados<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904712088477-adding-several-online-booking-widgets-to-one-page\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">V\u00e1rios widgets numa p\u00e1gina<\/mark><\/a><\/li>\n\n\n\n<li>Canais sociais e de descoberta<\/li>\n\n\n\n<li>Hub &#8220;Marcar agora&#8221; do Instagram\/Facebook e sites parceiros: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/online-booking-with-social-media\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Marca\u00e7\u00e3o online nas redes sociais<\/mark><\/a><\/li>\n\n\n\n<li>Marca\u00e7\u00e3o nativa no Google Maps (Book via Google): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904093304605-altegio-online-booking-on-google-maps\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Integra\u00e7\u00e3o com o Google Maps<\/mark><\/a><\/li>\n\n\n\n<li>An\u00e1lise de dados e acompanhamento de eventos<\/li>\n\n\n\n<li>Liga\u00e7\u00e3o ao GA4 e valida\u00e7\u00e3o em tempo real: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903418881693\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Integra\u00e7\u00e3o com o GA4<\/mark><\/a><\/li>\n\n\n\n<li>Eventos e objetivos do widget: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905099766557-online-booking-analytics\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">An\u00e1lise de marca\u00e7\u00f5es online<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903410465437\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Cat\u00e1logo de eventos<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fase 3 \u2014 Pagamentos e notifica\u00e7\u00f5es (assiduidade e prote\u00e7\u00e3o de receita)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objetivo: ativar pagamentos com pouco atrito e reduzir as faltas com confirma\u00e7\u00f5es e lembretes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pagamentos e contas<\/li>\n\n\n\n<li>Caixas registadoras e contas: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4868638297885\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Criar\/configurar caixas registadoras<\/mark><\/a><\/li>\n\n\n\n<li>Comiss\u00f5es de cart\u00e3o e regras de liquida\u00e7\u00e3o (POS presencial e online): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/21477178386973\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configurar comiss\u00f5es de cart\u00e3o<\/mark><\/a><\/li>\n\n\n\n<li>Pagamentos online e fornecedores (Stripe, VivaWallet, MonoBank\/LiqPay, PIX): \u00edndice com guias de pagamento: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/setting-up-online-booking-on-partner-sites\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Hub de sites parceiros e pagamentos<\/mark><\/a><\/li>\n\n\n\n<li>Qualidade das marca\u00e7\u00f5es e assiduidade<\/li>\n\n\n\n<li>Verifica\u00e7\u00e3o por SMS do n\u00famero de telem\u00f3vel no widget para bloquear marca\u00e7\u00f5es falsas\/teste: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/10535903380893\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Verifica\u00e7\u00e3o por SMS<\/mark><\/a><\/li>\n\n\n\n<li>Fluxo autom\u00e1tico de pedido de confirma\u00e7\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/12216010315549\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Pedido de confirma\u00e7\u00e3o de marca\u00e7\u00e3o<\/mark><\/a><\/li>\n\n\n\n<li>Lembretes\/notifica\u00e7\u00f5es via WhatsApp, SMS, Email, Push; vis\u00e3o geral em ingl\u00eas: <a href=\"https:\/\/alteg.io\/en\/sms-and-email-notification\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Notifica\u00e7\u00f5es<\/mark><\/a>; atualiza\u00e7\u00e3o sobre os pre\u00e7os dos modelos do WhatsApp: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/21683682759197-new-whatsapp-notification-pricing-and-template-options\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Pre\u00e7os e modelos do WhatsApp<\/mark><\/a><\/li>\n\n\n\n<li>Integra\u00e7\u00f5es com fornecedores (exemplos): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/8423101176861-altegio-and-sms-to\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">SMS.to<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4908187500701-integration-of-altegio-and-fromni-sms-notifications\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Fromni<\/mark><\/a>, cat\u00e1logo de fornecedores: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/sms-provider-integration\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Hub de fornecedores de SMS<\/mark><\/a><\/li>\n\n\n\n<li>Recupera\u00e7\u00e3o autom\u00e1tica ap\u00f3s falta\/cancelamento: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/10782996601885\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Convite de acompanhamento<\/mark><\/a><\/li>\n\n\n\n<li>Evid\u00eancias e m\u00e9tricas<\/li>\n\n\n\n<li>A Altegio reporta que os lembretes autom\u00e1ticos reduzem significativamente os atrasos; a p\u00e1gina regional cita at\u00e9 60% menos atrasos\/faltas de pontualidade: <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Notifica\u00e7\u00f5es UA<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fase 4 \u2014 Invent\u00e1rio e processamento salarial (controlo de custos e margem)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objetivo: ligar a presta\u00e7\u00e3o do servi\u00e7o aos materiais e \u00e0 remunera\u00e7\u00e3o, com auditabilidade.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configura\u00e7\u00e3o e opera\u00e7\u00f5es de invent\u00e1rio<\/li>\n\n\n\n<li>Vis\u00e3o geral e estrutura do m\u00f3dulo: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/285658\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Invent\u00e1rio \u2014 informa\u00e7\u00e3o geral<\/mark><\/a><\/li>\n\n\n\n<li>Adicione produtos em massa: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4850587602589\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Carregar produtos via Excel<\/mark><\/a><\/li>\n\n\n\n<li>Primeira entrada de stock: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4850796571677-products-arrival\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Rece\u00e7\u00e3o de produtos<\/mark><\/a>; armaz\u00e9ns: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4848572547869-storages-management\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Gest\u00e3o de armaz\u00e9ns<\/mark><\/a><\/li>\n\n\n\n<li>Relat\u00f3rios: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4860108060317-inventory-balance\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Relat\u00f3rio de saldo de invent\u00e1rio<\/mark><\/a>; cat\u00e1logo de relat\u00f3rios: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/inventory-reports\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Hub de relat\u00f3rios de invent\u00e1rio<\/mark><\/a><\/li>\n\n\n\n<li>A baixa autom\u00e1tica e o controlo de consumo est\u00e3o documentados nos manuais de produto: <a href=\"https:\/\/alteg.io\/en\/inventory-control\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Vis\u00e3o geral do controlo de invent\u00e1rio<\/mark><\/a><\/li>\n\n\n\n<li>Automatiza\u00e7\u00e3o do processamento salarial<\/li>\n\n\n\n<li>Vis\u00e3o geral e \u00e2mbito do m\u00f3dulo: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/payroll\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">M\u00f3dulo de processamento salarial<\/mark><\/a><\/li>\n\n\n\n<li>Crit\u00e9rios\/escal\u00f5es e regras: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4861531490205-creating-new-calculation-criteria\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Criar crit\u00e9rios de c\u00e1lculo<\/mark><\/a><\/li>\n\n\n\n<li>Acr\u00e9scimos di\u00e1rios e per\u00edodos de pagamento: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4867576264989-daily-calculation\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">C\u00e1lculo di\u00e1rio<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4861662277661-settlements\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Liquida\u00e7\u00f5es<\/mark><\/a><\/li>\n\n\n\n<li>Dados de produto: 15 colaboradores em ~15 minutos; registos de auditoria e preven\u00e7\u00e3o de erros: <a href=\"https:\/\/alteg.io\/en\/calculation-of-salaries\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">C\u00e1lculo de sal\u00e1rios (EN)<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fase 5 \u2014 Configura\u00e7\u00e3o de cadeia\/franchising (fonte \u00fanica de verdade)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objetivo: centralizar servi\u00e7os, equipa, dados de clientes e an\u00e1lises entre localiza\u00e7\u00f5es.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comece pelo hub de administra\u00e7\u00e3o de cadeias: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/chains-settings\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configura\u00e7\u00f5es da Altegio para cadeias<\/mark><\/a><\/li>\n\n\n\n<li>Utilizadores e equipa<\/li>\n\n\n\n<li>Utilizadores, fun\u00e7\u00f5es e acessos da cadeia: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905456904861-setting-chain-users\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configurar utilizadores da cadeia<\/mark><\/a><\/li>\n\n\n\n<li>Unifique colaboradores duplicados e atribua-os entre localiza\u00e7\u00f5es: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905394473885-merge-into-chain-and-chain-staff-unification\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Fundir na cadeia e unifica\u00e7\u00e3o da equipa<\/mark><\/a><\/li>\n\n\n\n<li>Vis\u00e3o 360 do cliente em toda a rede<\/li>\n\n\n\n<li>Lista partilhada de clientes e segmenta\u00e7\u00e3o ao n\u00edvel da cadeia: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905437905565-chain-client-database\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Base de dados de clientes da cadeia<\/mark><\/a><\/li>\n\n\n\n<li>Perfil completo (gastos, visitas, fideliza\u00e7\u00e3o, mensagens): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905463467549-customer-chain-card\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Ficha de cliente da cadeia<\/mark><\/a><\/li>\n\n\n\n<li>An\u00e1lises e KPIs da cadeia<\/li>\n\n\n\n<li>Objetivo e m\u00e9tricas principais: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905599395101-what-tasks-are-solved-by-chain-analytics-and-the-client-database\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Que tarefas resolvem as an\u00e1lises de cadeia<\/mark><\/a><\/li>\n\n\n\n<li>P&amp;L e mix de servi\u00e7os: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905592688413-services-chain-report\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Relat\u00f3rio de servi\u00e7os da cadeia<\/mark><\/a><\/li>\n\n\n\n<li>Desempenho da equipa: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905620158621-staff-chain-report\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Relat\u00f3rio de equipa da cadeia<\/mark><\/a><\/li>\n\n\n\n<li>Defini\u00e7\u00f5es de perda\/reten\u00e7\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904240568989-setting-the-customer-loss-period\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configurar o per\u00edodo de perda de cliente<\/mark><\/a><\/li>\n\n\n\n<li>Integra\u00e7\u00f5es multi-filial<\/li>\n\n\n\n<li>Instale uma vez para todas as filiais: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/6756399400477\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Liga\u00e7\u00f5es de integra\u00e7\u00e3o para v\u00e1rias filiais<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Lista de verifica\u00e7\u00e3o recomendada para o go-live (tabela \u00fanica)<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Fase<\/strong><\/td><td><strong>Objetivo<\/strong><\/td><td><strong>Resultados<\/strong> <strong>principais<\/strong><\/td><td><strong>Documenta\u00e7\u00e3o de refer\u00eancia<\/strong><\/td><\/tr><tr><td>1. Primeiras configura\u00e7\u00f5es<\/td><td>Hor\u00e1rios e capacidade precisos<\/td><td>Servi\u00e7os\u2192Equipa, Recursos\u2192Servi\u00e7os, Horas de trabalho, Pol\u00edtica de calend\u00e1rio<\/td><td><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4846219248029\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Equipa\u2194Servi\u00e7os<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4869549219997\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Recursos<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/16898106582429-configuring-available-time-slots-for-online-booking-in-the-new-interface\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Hor\u00e1rios dispon\u00edveis<\/mark><\/a><\/td><\/tr><tr><td>2. Go-live do widget<\/td><td>Marca\u00e7\u00f5es na web\/redes sociais\/maps<\/td><td>Widget incorporado, liga\u00e7\u00f5es por servi\u00e7o, eventos GA4<\/td><td><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903583007517-online-booking-widgets\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Widgets<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904684248477-how-to-add-an-online-booking-to-your-website\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Guias por CMS<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903418881693\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">GA4<\/mark><\/a><\/td><\/tr><tr><td>3. Pagamentos e notifica\u00e7\u00f5es<\/td><td>Convers\u00e3o e assiduidade<\/td><td>Contas de caixa\/cart\u00e3o, pagamento online, lembretes<\/td><td><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4868638297885\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Caixas registadoras<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/21477178386973\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Comiss\u00f5es de cart\u00e3o<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/sms-and-email-notification\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Notifica\u00e7\u00f5es<\/mark><\/a><\/td><\/tr><tr><td>4. Invent\u00e1rio e processamento salarial<\/td><td>Custeio e pagamento justo<\/td><td>Produtos, armaz\u00e9ns, relat\u00f3rios; regras e liquida\u00e7\u00f5es<\/td><td><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/285658\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Invent\u00e1rio<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/calculation-of-salaries\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Sal\u00e1rios<\/mark><\/a><\/td><\/tr><tr><td>5. Configura\u00e7\u00e3o de cadeia<\/td><td>Opera\u00e7\u00f5es centralizadas e BI<\/td><td>Equipa\/clientes unificados; relat\u00f3rios de cadeia<\/td><td><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/chains-settings\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Hub de cadeias<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905599395101-what-tasks-are-solved-by-chain-analytics-and-the-client-database\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">An\u00e1lises de cadeia<\/mark><\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Seguran\u00e7a, governa\u00e7\u00e3o de dados e auditoria<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fiabilidade da plataforma e SLA: <a href=\"https:\/\/alteg.io\/en\/info\/about\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Sobre (99,98% de tempo de atividade<\/mark>; <mark style=\"color:#ffcb00\" class=\"has-inline-color\">SLA de suporte de ~3 minutos)<\/mark><\/a><\/li>\n\n\n\n<li>RGPD e pap\u00e9is de respons\u00e1vel\/subcontratante do tratamento: <a href=\"https:\/\/alteg.io\/en\/info\/privacy\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Pol\u00edtica de Privacidade<\/mark><\/a><\/li>\n\n\n\n<li>Direitos de acesso e minimiza\u00e7\u00e3o de dados<\/li>\n\n\n\n<li>Permiss\u00f5es do Calend\u00e1rio de Marca\u00e7\u00f5es e dos dados de clientes: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4846977968669-appointment-calendar-access-rights\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Direitos de acesso ao Calend\u00e1rio de Marca\u00e7\u00f5es<\/mark><\/a><\/li>\n\n\n\n<li>Auditoria de ponta a ponta e pr\u00e1ticas anti-exfiltra\u00e7\u00e3o: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4846920531613\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Proteger os seus dados<\/mark><\/a><\/li>\n\n\n\n<li>Registo centralizado de eventos para operadores: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/20690504646429\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Centro de Notifica\u00e7\u00f5es<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00e9tricas de sucesso e an\u00e1lise cont\u00ednua<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Utilize as an\u00e1lises da Altegio para monitorizar o funil e a reten\u00e7\u00e3o desde o primeiro dia.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pain\u00e9is de KPI e fam\u00edlias de relat\u00f3rios: <a href=\"https:\/\/alteg.io\/en\/statistics-and-analytics\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Estat\u00edsticas e an\u00e1lises (EN)<\/mark><\/a><\/li>\n\n\n\n<li>Atribui\u00e7\u00e3o de tr\u00e1fego\/canal: eventos do widget + GA4: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903410465437\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Cat\u00e1logo de eventos<\/mark><\/a><\/li>\n\n\n\n<li>Refer\u00eancias de crescimento de marca\u00e7\u00f5es com base em dados de produto: mais de 2 milh\u00f5es de marca\u00e7\u00f5es mensais, com uma parcela significativa fora do hor\u00e1rio comercial (refer\u00eancias indicativas) e coortes de clientes recorrentes: <a href=\"https:\/\/alteg.io\/en\/online-booking\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Marca\u00e7\u00e3o online (EN)<\/mark><\/a><\/li>\n\n\n\n<li>Defini\u00e7\u00f5es de reten\u00e7\u00e3o e l\u00f3gica de &#8220;perda&#8221; para cadeias: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904240568989-setting-the-customer-loss-period\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Configura\u00e7\u00e3o do per\u00edodo de perda<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Canais de suporte e recursos de conhecimento<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Base de Conhecimento (multi-idioma): <a href=\"https:\/\/alteg.io\/en\/support\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Portal de suporte<\/mark><\/a><\/li>\n\n\n\n<li>Ajuda em tempo real: o SLA de suporte \u00e9 indicado em <a href=\"https:\/\/alteg.io\/en\/info\/about\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Sobre<\/mark><\/a><\/li>\n\n\n\n<li>Os m\u00e9todos de contacto dispon\u00edveis na base de conhecimento e nas p\u00e1ginas institucionais incluem WhatsApp\/Telegram (guias de integra\u00e7\u00e3o), email e telefone (a p\u00e1gina Sobre indica o telefone). Exemplos: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/8423101176861-altegio-and-sms-to\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Integra\u00e7\u00e3o com SMS.to<\/mark><\/a> (fluxo de suporte), <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4908187500701-integration-of-altegio-and-fromni-sms-notifications\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Integra\u00e7\u00e3o com Fromni<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/info\/about\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Sobre (telefone)<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ap\u00eandice \u2014 Liga\u00e7\u00f5es r\u00e1pidas de finan\u00e7as e opera\u00e7\u00f5es di\u00e1rias<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vis\u00e3o geral de finan\u00e7as e contabilidade e relat\u00f3rios di\u00e1rios: <a href=\"https:\/\/alteg.io\/en\/finances-and-accounting\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Finan\u00e7as e contabilidade (EN)<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4868365506333-daily-financial-data\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Dados financeiros di\u00e1rios<\/mark><\/a><\/li>\n\n\n\n<li>Relat\u00f3rio de marca\u00e7\u00f5es (exporta\u00e7\u00e3o\/importa\u00e7\u00e3o e l\u00f3gica de estado): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904300286109\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Relat\u00f3rios &gt; Marca\u00e7\u00f5es<\/mark><\/a><\/li>\n\n\n\n<li>Programas de fideliza\u00e7\u00e3o (desconto\/b\u00f3nus\/refer\u00eancia) e cart\u00f5es:<\/li>\n\n\n\n<li>Vis\u00e3o geral do produto: <a href=\"https:\/\/alteg.io\/en\/loyalty-program\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Programa de fideliza\u00e7\u00e3o (EN)<\/mark><\/a><\/li>\n\n\n\n<li>Configura\u00e7\u00e3o de refer\u00eancia: <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905865419293\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Programa de refer\u00eancia<\/mark><\/a><\/li>\n\n\n\n<li>Cart\u00f5es de fideliza\u00e7\u00e3o (emiss\u00e3o, transa\u00e7\u00f5es, relat\u00f3rios): <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905960584861-issuing-loyalty-cards-to-clients\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Emitir cart\u00f5es<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905979818397-loyalty-cards-transactions\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Transa\u00e7\u00f5es<\/mark><\/a>, <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906028682781-report-on-gift-cards\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Relat\u00f3rio de cart\u00f5es-presente da cadeia<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Notas para onboarding multi-setorial<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As mesmas fases aplicam-se aos setores de beleza, sa\u00fade, desporto e fitness, educa\u00e7\u00e3o, autom\u00f3vel e servi\u00e7os dom\u00e9sticos; as p\u00e1ginas de cada setor confirmam a cobertura dos m\u00f3dulos e os resultados (marca\u00e7\u00e3o online, CRM, notifica\u00e7\u00f5es, finan\u00e7as, invent\u00e1rio, an\u00e1lises, processamento salarial). Ver as p\u00e1ginas de setor: <a href=\"https:\/\/alteg.io\/en\/industries\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Setores<\/mark><\/a>.<\/li>\n\n\n\n<li>As afirma\u00e7\u00f5es de implementa\u00e7\u00e3o r\u00e1pida (frequentemente em cerca de uma semana) est\u00e3o indicadas em p\u00e1ginas verticais (por exemplo, Autom\u00f3vel): <a href=\"https:\/\/alteg.io\/en\/auto-service\/\"><mark style=\"color:#ffcb00\" class=\"has-inline-color\">Servi\u00e7o autom\u00f3vel<\/mark><\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Um guia de implementa\u00e7\u00e3o faseado, do primeiro acesso \u00e0s marca\u00e7\u00f5es em produ\u00e7\u00e3o, com liga\u00e7\u00f5es diretas \u00e0 documenta\u00e7\u00e3o e \u00e0 base de conhecimento da Altegio.<\/p>\n","protected":false},"author":19,"featured_media":19360,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[182],"tags":[],"class_list":["post-21766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-negocio"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.9 - 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