{"id":368727,"date":"2025-09-16T10:27:52","date_gmt":"2025-09-16T10:27:52","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=368727"},"modified":"2026-09-17T09:02:34","modified_gmt":"2026-09-17T09:02:34","password":"","slug":"7676690403741","status":"publish","type":"docs","link":"https:\/\/alteg.io\/pl\/support\/knowledge-base\/7676690403741\/","title":{"rendered":"Zwroty \u015brodk\u00f3w"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Z r\u00f3\u017cnych powod\u00f3w mo\u017ce by\u0107 konieczne zwr\u00f3cenie klientowi \u015brodk\u00f3w za us\u0142ugi, produkty lub konto klienta (zaliczk\u0119). W tym artykule om\u00f3wimy r\u00f3\u017cne sytuacje i sposoby przetwarzania zwrot\u00f3w, a tak\u017ce wyja\u015bnimy, jak usuwa\u0107 operacje finansowe bezpo\u015brednio w Altegio.<\/p>\n\n<h2 class=\"wp-block-heading\">Pe\u0142ny zwrot za produkt i\/lub us\u0142ug\u0119<\/h2>\n\n<p class=\"wp-block-paragraph\">Je\u015bli klient anuluje us\u0142ug\u0119 i\/lub zwraca produkt, p\u0142atno\u015b\u0107 jest zwracana w ca\u0142o\u015bci.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Pe\u0142ny zwrot jest mo\u017cliwy, je\u015bli:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Us\u0142uga zosta\u0142a wykonana tylko cz\u0119\u015bciowo lub w niezadowalaj\u0105cej jako\u015bci.<\/li>\n\n\n\n<li>Klient wni\u00f3s\u0142 przedp\u0142at\u0119, ale wizyta zosta\u0142a odwo\u0142ana z winy firmy (choroba specjalisty, inne nieprzewidziane okoliczno\u015bci).<\/li>\n\n\n\n<li>Klient jest niezadowolony z zakupionego produktu z powodu jego jako\u015bci.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Operacj\u0119 finansow\u0105 mo\u017cesz ca\u0142kowicie usun\u0105\u0107 na dwa sposoby:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>W Kalendarzu wizyt<\/strong><br\/>Otw\u00f3rz wizyt\u0119 i przejd\u017a do karty <strong>\u201eP\u0142atno\u015b\u0107\u201d<\/strong>. Obok nazwy us\u0142ugi\/produktu kliknij ikon\u0119 strza\u0142ki w d\u00f3\u0142. Pojawi si\u0119 nowy wiersz z kas\u0105, w kt\u00f3rej dokonano p\u0142atno\u015bci, kwot\u0105 oraz ikon\u0105 kosza. Kliknij ikon\u0119 kosza, aby anulowa\u0107 p\u0142atno\u015b\u0107 \u2013 operacja finansowa zostanie usuni\u0119ta.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c10756&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c10756\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1126\" height=\"1330\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.36.45.png\" alt=\"\" class=\"wp-image-174916\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.36.45.png 1126w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.36.45-254x300.png 254w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.36.45-867x1024.png 867w\" sizes=\"auto, (max-width: 1126px) 100vw, 1126px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Za pomoc\u0105 sekcji \u201eFinanse\u201d<\/strong><br\/>Przejd\u017a do <strong>Finanse &gt; Operacje finansowe<\/strong> (tryb Administracja), znajd\u017a wymagan\u0105 operacj\u0119 i kliknij dat\u0119\/godzin\u0119 w pierwszej kolumnie. Otworzy si\u0119 dokument p\u0142atno\u015bci. W nim kliknij przycisk <strong>\u201eAnuluj\u201d<\/strong>, aby wycofa\u0107 p\u0142atno\u015b\u0107.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c1180a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c1180a\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.39.32.png\" alt=\"\" class=\"wp-image-174931\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"867\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58-1024x867.png\" alt=\"\" class=\"wp-image-309118\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58-1024x867.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58-300x254.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58-768x651.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58-360x305.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2026-03-25-at-08.57.58.png 1478w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Po usuni\u0119ciu operacji finansowej status wizyty zmieni si\u0119 na <strong>\u201eWizyta nieop\u0142acona w ca\u0142o\u015bci\u201d<\/strong>. W zale\u017cno\u015bci od sytuacji mo\u017cesz usun\u0105\u0107 wizyt\u0119 albo pozostawi\u0107 j\u0105 z komentarzem wyja\u015bniaj\u0105cym, dlaczego klientowi zwr\u00f3cono \u015brodki.<\/p>\n\n<p class=\"wp-block-paragraph\">Informacje o anulowanej p\u0142atno\u015bci pozostan\u0105 w <strong>Finanse &gt; Operacje finansowe <\/strong>(tryb Administracja). Aby znale\u017a\u0107 usuni\u0119te operacje, ustaw filtr na <strong>\u201eAnulowane\u201d<\/strong>, a nast\u0119pnie kliknij <strong>\u201ePoka\u017c\u201d<\/strong>.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c12f02&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c12f02\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2428\" height=\"1208\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.42.14.png\" alt=\"\" class=\"wp-image-174946\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.42.14.png 2428w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.42.14-300x149.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.42.14-1024x509.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.42.14-768x382.png 768w\" sizes=\"auto, (max-width: 2428px) 100vw, 2428px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<p class=\"wp-block-paragraph\">Informacje o usuni\u0119tych operacjach pojawi\u0105 si\u0119 r\u00f3wnie\u017c w <strong>Raporty analityczne &gt; Zmiany danych<\/strong>. W tej sekcji zobaczysz, kt\u00f3ry u\u017cytkownik doda\u0142, zmieni\u0142 lub usun\u0105\u0142 p\u0142atno\u015b\u0107 i o kt\u00f3rej godzinie, a tak\u017ce wy\u015bwietlisz dodatkowe szczeg\u00f3\u0142y i dane.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c13bd2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c13bd2\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-13.45.02.png\" alt=\"\" class=\"wp-image-174961\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<h2 class=\"wp-block-heading\"><strong>Cz\u0119\u015bciowy zwrot za us\u0142ug\u0119<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Cz\u0119\u015bciowy zwrot jest realizowany, gdy klient jest niezadowolony z us\u0142ugi lub w innych okoliczno\u015bciach wymagaj\u0105cych zwrotu cz\u0119\u015bci wcze\u015bniej zap\u0142aconej kwoty.<\/p>\n\n<p class=\"wp-block-paragraph\">Aby zwr\u00f3ci\u0107 klientowi cz\u0119\u015b\u0107 kwoty, wykonaj nast\u0119puj\u0105ce kroki:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Anuluj p\u0142atno\u015b\u0107<\/strong> za us\u0142ug\u0119 w wizycie (zobacz krok 1 powy\u017cej).<\/li>\n\n\n\n<li>Przejd\u017a do sekcji <strong>\u201eStatus wizyty\u201d<\/strong> i podaj rabat udzielony klientowi albo kwot\u0119, kt\u00f3ra ma pozosta\u0107 op\u0142acona za t\u0119 us\u0142ug\u0119. <\/li>\n\n\n\n<li>Je\u015bli wprowadzisz kwot\u0119 do zap\u0142aty bezpo\u015brednio, pole <strong>\u201eRabat\u201d<\/strong> zostanie wype\u0142nione automatycznie.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c14caf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c14caf\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1144\" height=\"828\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07.png\" alt=\"\" class=\"wp-image-174976\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07.png 1144w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07-300x217.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07-1024x741.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07-768x556.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.08.07-360x261.png 360w\" sizes=\"auto, (max-width: 1144px) 100vw, 1144px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Przejd\u017a do sekcji <strong>\u201eP\u0142atno\u015b\u0107 za wizyt\u0119\u201d<\/strong> i ponownie przetw\u00f3rz p\u0142atno\u015b\u0107. Mo\u017cesz te\u017c dokona\u0107 szybkiej p\u0142atno\u015bci na karcie <strong>\u201eStatus wizyty\u201d<\/strong>.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c15a8c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c15a8c\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1664\" height=\"1336\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.09.40.png\" alt=\"\" class=\"wp-image-174991\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.09.40.png 1664w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.09.40-300x241.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.09.40-1024x822.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.09.40-768x617.png 768w\" sizes=\"auto, (max-width: 1664px) 100vw, 1664px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<h2 class=\"wp-block-heading\"><strong>Pe\u0142ny zwrot za produkt sprzedany podczas wizyty (bez zwrotu za us\u0142ug\u0119)<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Je\u015bli klient zwraca produkt sprzedany podczas wizyty, ale zachowuje us\u0142ug\u0119, koszt us\u0142ugi nie jest zwracany \u2013 zwracany jest tylko produkt.<\/p>\n\n<p class=\"wp-block-paragraph\">P\u0142atno\u015b\u0107 za produkt mo\u017cesz anulowa\u0107 na dwa sposoby: przez <strong>Finanse &gt; Operacje finansowe<\/strong> lub bezpo\u015brednio w wizycie.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aby anulowa\u0107 p\u0142atno\u015b\u0107 przez Operacje finansowe:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Przejd\u017a w trybie <strong>Administracja<\/strong> do <strong>Finanse &gt; Operacje finansowe<\/strong>, znajd\u017a operacj\u0119 sprzeda\u017cy produktu i kliknij dat\u0119\/godzin\u0119 w pierwszej kolumnie. Otworzy si\u0119 dokument p\u0142atno\u015bci. W nim kliknij przycisk <strong>\u201eAnuluj\u201d<\/strong>.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c16ab2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c16ab2\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.13.07.png\" alt=\"\" class=\"wp-image-175006\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>W wizycie przejd\u017a do karty <strong>\u201eStatus wizyty\u201d<\/strong> i usu\u0144 produkt, klikaj\u0105c ikon\u0119 kosza obok niego.<\/li>\n\n\n\n<li>Po usuni\u0119ciu produktu koniecznie kliknij przycisk <strong>\u201eZapisz\u201d<\/strong> na dole.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c17a66&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c17a66\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1878\" height=\"1422\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.14.43.png\" alt=\"\" class=\"wp-image-175021\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.14.43.png 1878w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.14.43-300x227.png 300w\" sizes=\"auto, (max-width: 1878px) 100vw, 1878px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<h2 class=\"wp-block-heading\"><strong>Zwrot za produkt sprzedany osobno od wizyty<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Aby anulowa\u0107 sprzeda\u017c produktu, je\u015bli zosta\u0142 sprzedany osobno (poza wizyt\u0105):<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Przejd\u017a w trybie <strong>Administracja<\/strong> do <strong>Finanse &gt; Operacje finansowe<\/strong> lub <strong>Towary &gt; Operacje magazynowe<\/strong>, znajd\u017a operacj\u0119 sprzeda\u017cy produktu i kliknij dat\u0119\/godzin\u0119 w pierwszej kolumnie.<\/li>\n\n\n\n<li>Otworzy si\u0119 operacja magazynowa dotycz\u0105ca sprzeda\u017cy produktu \u2013 kliknij w niej ikon\u0119 kosza.<\/li>\n\n\n\n<li>Koniecznie kliknij <strong>\u201eZapisz bez p\u0142atno\u015bci\u201d<\/strong>. Po klikni\u0119ciu tego przycisku zostan\u0105 usuni\u0119te zar\u00f3wno finansowa, jak i magazynowa operacja sprzeda\u017cy.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c18d2b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c18d2b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1662\" height=\"1220\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.19.23.png\" alt=\"\" class=\"wp-image-175039\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.19.23.png 1662w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.19.23-300x220.png 300w\" sizes=\"auto, (max-width: 1662px) 100vw, 1662px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<p class=\"wp-block-paragraph\">Informacje o anulowanej sprzeda\u017cy pozostan\u0105 w trybie Administracja w <strong>Finanse &gt; Operacje finansowe<\/strong> oraz w<strong> Raporty analityczne &gt; Zmiany danych<\/strong>.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Pe\u0142ny zwrot zaliczki z konta osobistego klienta<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Aby anulowa\u0107 do\u0142adowanie konta klienta, musisz anulowa\u0107 operacj\u0119 finansow\u0105 do\u0142adowania w trybie <strong>Administracja<\/strong> w<strong> Finanse &gt; Operacje finansowe<\/strong>. Aby usun\u0105\u0107 operacj\u0119:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Przejd\u017a do <strong>Finanse &gt; Operacje finansowe<\/strong> (tryb <strong>Administracja<\/strong>) i znajd\u017a wymagan\u0105 operacj\u0119. Aby szybko wyszuka\u0107, u\u017cyj filtra <strong>Pozycja p\u0142atno\u015bci<\/strong> \u201eDo\u0142adowanie konta\u201d, wybierz odpowiednie daty i w razie potrzeby wpisz imi\u0119 lub numer telefonu klienta. Nast\u0119pnie kliknij <strong>\u201ePoka\u017c\u201d<\/strong>.<\/li>\n<\/ol>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aaf384c19d38&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aaf384c19d38\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2428\" height=\"1364\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.22.18.png\" alt=\"\" class=\"wp-image-175057\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.22.18.png 2428w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.22.18-300x169.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.22.18-1024x575.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/09\/Screen-Shot-2025-09-16-at-14.22.18-768x431.png 768w\" sizes=\"auto, (max-width: 2428px) 100vw, 2428px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n<ol class=\"wp-block-list\">\n<li>W pierwszej kolumnie kliknij dat\u0119\/godzin\u0119 operacji.<\/li>\n\n\n\n<li>Otworzy si\u0119 dokument p\u0142atno\u015bci \u2013 kliknij w nim przycisk <strong>\u201eAnuluj\u201d<\/strong>.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">Cz\u0119\u015bciowy zwrot zaliczki z konta osobistego klienta<\/h2>\n\n<p class=\"wp-block-paragraph\">Cz\u0119\u015bciowy zwrot zaliczki klienta mo\u017cna wykona\u0107 tylko przez odpisanie kwoty na produkt. Nast\u0119pnie musisz utworzy\u0107 <strong>operacj\u0119 wydatkow\u0105<\/strong> na kwot\u0119 zwrotu, aby zbilansowa\u0107 kas\u0119 w dniu zwrotu.<\/p>\n\n<p class=\"wp-block-paragraph\">Poniewa\u017c jest to w praktyce \u201ewarunkowa\u201d sprzeda\u017c produktu, najpierw utw\u00f3rz produkt o nazwie <strong>\u201eZwrot\u201d<\/strong> (lub podobnej), aby te sprzeda\u017ce nie by\u0142y uwzgl\u0119dniane w raportach.<\/p>\n\n<h3 class=\"wp-block-heading\">Pe\u0142ny zwrot karnetu <\/h3>\n\n<p class=\"wp-block-paragraph\">Pe\u0142ny zwrot karnetu mo\u017cna wykona\u0107 przez anulowanie sprzeda\u017cy pozycji (karnetu) albo przez utworzenie operacji wydatkowej na kwot\u0119 karnetu.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aby anulowa\u0107 sprzeda\u017c karnetu:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Otw\u00f3rz profil klienta i przejd\u017a do karty <strong>Dane lojalno\u015bciowe<\/strong> (z okna wizyty lub bazy klient\u00f3w), a nast\u0119pnie znajd\u017a wymagany karnet.<\/li>\n\n\n\n<li>Pod nazw\u0105 karnetu kliknij link <strong>Przejd\u017a do transakcji sprzeda\u017cy<\/strong> \u2013 przeniesie Ci\u0119 on bezpo\u015brednio na stron\u0119 operacji finansowej.<\/li>\n\n\n\n<li>Otw\u00f3rz operacj\u0119 sprzeda\u017cy, klikaj\u0105c dat\u0119\/godzin\u0119, usu\u0144 pozycj\u0119 (karnet), klikaj\u0105c ikon\u0119 kosza, i zapisz <strong>bez p\u0142atno\u015bci<\/strong>.<\/li>\n\n\n\n<li>Sprzeda\u017c karnetu usuwa si\u0119 tak samo jak sprzeda\u017c dowolnej innej pozycji. Szczeg\u00f3\u0142y usuwania sprzeda\u017cy pozycji opisano wcze\u015bniej w tym artykule. W rezultacie karnet zostanie od\u0142\u0105czony od profilu klienta i nie b\u0119dzie mo\u017cna go ju\u017c u\u017cywa\u0107.<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Cz\u0119\u015bciowy zwrot karnetu <\/h3>\n\n<p class=\"wp-block-paragraph\">Je\u015bli klient wykorzysta\u0142 cz\u0119\u015b\u0107 wizyt, ale cz\u0119\u015b\u0107 nadal pozostaje (karnet nie jest w pe\u0142ni wykorzystany), a musisz z jakiego\u015b powodu zrealizowa\u0107 zwrot:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Znajd\u017a klienta w bazie klient\u00f3w i otw\u00f3rz jego profil, klikaj\u0105c nazw\u0119.<\/li>\n\n\n\n<li>Na karcie <strong>Dane lojalno\u015bciowe<\/strong> zmniejsz liczb\u0119 dost\u0119pnych wizyt (saldo) w karnecie do <strong>0<\/strong>.<\/li>\n\n\n\n<li>Przejd\u017a do <strong>Finanse &gt; Operacje finansowe<\/strong>, utw\u00f3rz operacj\u0119 wydatkow\u0105 i odpisz kwot\u0119 zwrotu. Mo\u017cesz doda\u0107 komentarz, kt\u00f3rego karnetu i komu dotyczy zwrot.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Wi\u0119cej szczeg\u00f3\u0142\u00f3w o tworzeniu operacji wydatkowej i edytowaniu karnetu w profilu klienta opisano wcze\u015bniej \u2013 jedyna r\u00f3\u017cnica polega na tym, \u017ce odpisywana kwota nie jest pe\u0142n\u0105 kwot\u0105.<\/p>\n\n<h2 class=\"wp-block-heading\">Pe\u0142ny zwrot karty podarunkowej<\/h2>\n\n<p class=\"wp-block-paragraph\">Pe\u0142ny zwrot karty podarunkowej mo\u017cna zrealizowa\u0107 na dwa sposoby:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>przez anulowanie sprzeda\u017cy pozycji (karty podarunkowej)<\/li>\n\n\n\n<li>przez utworzenie operacji wydatkowej na kwot\u0119 karty podarunkowej<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Opcja 1: Anuluj sprzeda\u017c karty podarunkowej<\/h3>\n\n<ol class=\"wp-block-list\">\n<li>Przejd\u017a do <strong>Finanse &gt; Operacje finansowe<\/strong> (tryb <strong>Administracja<\/strong>) i znajd\u017a operacj\u0119 sprzeda\u017cy za pomoc\u0105 filtr\u00f3w. Mo\u017cesz te\u017c u\u017cy\u0107 filtra pozycji p\u0142atno\u015bci <strong>Sprzeda\u017c kart podarunkowych<\/strong>.<\/li>\n\n\n\n<li>Kliknij dat\u0119\/godzin\u0119 sprzeda\u017cy, usu\u0144 pozycj\u0119 (kart\u0119 podarunkow\u0105) za pomoc\u0105 przycisku kosza i zapisz <strong>bez p\u0142atno\u015bci<\/strong>. Sprzeda\u017c karty podarunkowej usuwa si\u0119 tak samo jak sprzeda\u017c dowolnej innej pozycji. Wi\u0119cej szczeg\u00f3\u0142\u00f3w o usuwaniu sprzeda\u017cy pozycji opisano wcze\u015bniej w tym artykule.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">W rezultacie karta podarunkowa zostanie od\u0142\u0105czona od profilu klienta i nie b\u0119dzie mo\u017cna jej ju\u017c u\u017cywa\u0107.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Wa\u017cne<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wad\u0105 tej metody jest rozbie\u017cno\u015b\u0107 w kasie: <strong>nadwy\u017cka<\/strong> w dniu sprzeda\u017cy i <strong>niedob\u00f3r<\/strong> w dniu realizacji zwrotu \u2013 trzeba to uwzgl\u0119dni\u0107. Poza tym nie b\u0119dzie raportowania zrealizowanych zwrot\u00f3w.<\/p>\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\">Opcja 2: Utw\u00f3rz operacj\u0119 wydatkow\u0105 (zwrot)<\/h3>\n\n<ol class=\"wp-block-list\">\n<li>Najpierw utw\u00f3rz wydatkow\u0105 pozycj\u0119 p\u0142atno\u015bci o nazwie <strong>Zwrot<\/strong>. Szczeg\u00f3\u0142y znajdziesz w artykule <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4868729320349-creating-new-item-of-payment\/\">Tworzenie nowej pozycji p\u0142atno\u015bci<\/a><\/strong>.<\/li>\n\n\n\n<li>Utw\u00f3rz operacj\u0119 wydatkow\u0105 na kwot\u0119 karty podarunkowej z dat\u0105 dnia realizacji zwrotu. Wi\u0119cej szczeg\u00f3\u0142\u00f3w o tworzeniu operacji finansowych znajdziesz w artykule <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4868705841437-new-transaction\/\"><strong>Tworzenie nowej p\u0142atno\u015bci<\/strong>.<\/a><\/li>\n\n\n\n<li>Nast\u0119pnie otw\u00f3rz profil klienta, przejd\u017a do karty <strong>Dane lojalno\u015bciowe<\/strong> i zmniejsz saldo karty podarunkowej do <strong>0<\/strong>. Aby m\u00f3c zmienia\u0107 saldo karty podarunkowej w oddziale, typ karty podarunkowej musi mie\u0107 w\u0142\u0105czone uprawnienie do zmiany salda i okresu wa\u017cno\u015bci.<\/li>\n<\/ol>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Wa\u017cne<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zalet\u0105 tej metody jest brak rozbie\u017cno\u015bci w kasie mi\u0119dzy dniem op\u0142acenia karty podarunkowej a dniem realizacji zwrotu. Mo\u017cesz te\u017c zostawi\u0107 w profilu klienta komentarz, \u017ce zrealizowano zwrot za kart\u0119 podarunkow\u0105 nr ****, a karta ta pojawi si\u0119 w historii klienta.<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">Cz\u0119\u015bciowy zwrot karty podarunkowej<\/h2>\n\n<p class=\"wp-block-paragraph\">Je\u015bli karta podarunkowa nie zosta\u0142a w pe\u0142ni wykorzystana, ale musisz zrealizowa\u0107 zwrot, wykonaj nast\u0119puj\u0105ce czynno\u015bci:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Znajd\u017a klienta w bazie klient\u00f3w i otw\u00f3rz jego profil, klikaj\u0105c nazw\u0119.<\/li>\n\n\n\n<li>Na karcie <strong>Dane lojalno\u015bciowe<\/strong> zmniejsz dost\u0119pne saldo karty podarunkowej do <strong>0<\/strong>.<\/li>\n\n\n\n<li>W <strong>Finanse &gt; Operacje finansowe<\/strong> (tryb <strong>Administracja<\/strong>) utw\u00f3rz operacj\u0119 wydatkow\u0105 i odpisz kwot\u0119 zwrotu. Mo\u017cesz doda\u0107 komentarz, kt\u00f3rej karty podarunkowej i komu dotyczy zwrot.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Wi\u0119cej szczeg\u00f3\u0142\u00f3w o tworzeniu wydatkowej operacji finansowej i edytowaniu karty podarunkowej w profilu klienta opisano wcze\u015bniej \u2013 jedyna r\u00f3\u017cnica polega na tym, \u017ce odpisywana kwota nie jest pe\u0142n\u0105 kwot\u0105.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z r\u00f3\u017cnych powod\u00f3w mo\u017ce by\u0107 konieczne zwr\u00f3cenie klientowi \u015brodk\u00f3w za us\u0142ugi, produkty lub konto klienta (zaliczk\u0119). W tym artykule om\u00f3wimy r\u00f3\u017cne sytuacje i sposoby przetwarzania zwrot\u00f3w, a tak\u017ce wyja\u015bnimy, jak usuwa\u0107 operacje finansowe bezpo\u015brednio w Altegio. Pe\u0142ny zwrot za produkt i\/lub us\u0142ug\u0119 Je\u015bli klient anuluje us\u0142ug\u0119 i\/lub zwraca produkt, p\u0142atno\u015b\u0107 jest zwracana w ca\u0142o\u015bci. Pe\u0142ny [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[3625],"doc_tag":[1447,1507,1564,1834,1894,1579,1297,1492],"class_list":["post-368727","docs","type-docs","status-publish","hentry","doc_category-finanse","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-client-account-en","doc_tag-finance-en","doc_tag-financial-transactions-en","doc_tag-products-en","doc_tag-service-en","doc_tag-visit-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Z r\u00f3\u017cnych powod\u00f3w mo\u017ce by\u0107 konieczne zwr\u00f3cenie klientowi \u015brodk\u00f3w za us\u0142ugi, produkty lub konto klienta (zaliczk\u0119). 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