{"id":23861,"date":"2026-08-03T13:20:01","date_gmt":"2026-08-03T13:20:01","guid":{"rendered":"https:\/\/alteg.io\/?p=23861"},"modified":"2026-08-19T21:25:53","modified_gmt":"2026-08-19T21:25:53","slug":"altegio-vs-reservio-comparison","status":"publish","type":"post","link":"https:\/\/alteg.io\/pl\/blog\/altegio-vs-reservio-comparison\/","title":{"rendered":"Altegio vs Reservio: an honest comparison for service businesses in Czechia"},"content":{"rendered":"

This article was prepared by the Altegio team. The comparison is based on the official public documentation of both systems: a full 83-item matrix with a score of 67:7:9, each row with a verification date and a source.<\/em><\/p>\n

If you are choosing between Altegio and Reservio, feature lists are not what you really care about. What you care about is this: will your calendar stay full, will clients come back, will your client base remain yours \u2013 and how much time will you lose to routine the system should handle for you.<\/strong> And one more thing people usually discover only after subscribing: flexibility. Your own rules for different services and professionals, a loyalty program that actually works, and analytics that show what is really happening in your business.<\/p>\n

So we did something that rarely happens in comparison articles: we sat down and read the entire public Reservio documentation<\/strong> \u2013 14 collections, roughly 264 help-center articles. Every claim below is backed either by their own article or by ours. No “we believe” statements.<\/p>\n

The short version, if you are in a hurry: Reservio is a solid calendar with online booking and a marketplace in Czechia and Slovakia \u2013 but beyond scheduling, its functionality is rather limited: the rules are rigid and global (“one setting for everyone”), marketing is only possible through third-party tools, and your client base lives by the platform’s rules. Altegio is an operating system for a service business: appointments, client retention, loyalty, checkout, inventory, payroll and a chain of locations in one place \u2013 with a client base that you own and control.<\/strong><\/p>\n

And here is why it is worth reading to the end. You will not find a comparison like this anywhere else: we compared 83 items<\/strong> using the official documentation of both products, with verbatim quotes and a link behind every claim. It is the audit that would take you a week to do yourself. Below is its most valuable part, table by table: what you get, what you give up, and what it costs you in real money.<\/p>\n

The 60-second comparison<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Capability<\/th>\nReservio<\/th>\nAltegio<\/th>\n<\/tr>\n<\/thead>\n
Online booking 24\/7<\/td>\n\u2705 Yes<\/td>\n\u2705 Yes<\/td>\n<\/tr>\n
Waiting list<\/td>\n\u274c No (“Currently, Reservio does not offer a waiting list feature”)<\/td>\n\u2705 Yes \u2013 a request converts into an appointment in one click<\/td>\n<\/tr>\n
Several professionals on one appointment<\/td>\n\u274c No (“only one employee to be assigned to each booking”)<\/td>\n\u2705 Yes (4HANDS+ package services, assistants)<\/td>\n<\/tr>\n
Rooms and equipment as resources<\/td>\n\u274c No \u2013 their official workaround: “create the room as an employee”<\/td>\n\u2705 Yes \u2013 a dedicated Resources section linked to services<\/td>\n<\/tr>\n
Booking rules per service and professional<\/td>\n\u274c Global only (“apply globally to all services”)<\/td>\n\u2705 Per service and per team member<\/td>\n<\/tr>\n
Bulk messaging and segments<\/td>\n\u274c No (“\u2026your favorite marketing tool, always outside Reservio”)<\/td>\n\u2705 SMS and messengers built on client-base segments<\/td>\n<\/tr>\n
Automated triggers: birthday, win-back after a no-show<\/td>\n\u274c No<\/td>\n\u2705 Yes<\/td>\n<\/tr>\n
WhatsApp reminders<\/td>\n\u274c No (“currently not possible”)<\/td>\n\u2705 Native: Altegio Notification Sender and WhatsApp Coexistence<\/td>\n<\/tr>\n
Loyalty Program (cashback, tiers)<\/td>\n\u274c No<\/td>\n\u2705 Yes, including automatic tiers<\/td>\n<\/tr>\n
Gift Cards<\/td>\n\u274c Discontinued since 2 Dec 2025<\/td>\n\u2705 Yes, sold online 24\/7<\/td>\n<\/tr>\n
Payroll<\/td>\n\u274c Not documented in a single article<\/td>\n\u2705 Criteria-based schemes, % of services and products sold<\/td>\n<\/tr>\n
Inventory: bills of materials, stock audit, barcodes<\/td>\n\u274c No<\/td>\n\u2705 Yes<\/td>\n<\/tr>\n
Cash registers and financial reporting (P&L)<\/td>\n\u274c One “Statistics” page<\/td>\n\u2705 P&L, cash flow, cash register operations<\/td>\n<\/tr>\n
Free client app with push notifications<\/td>\n\u274c No (marketplace app in CZ\/SK; a branded app is a paid add-on)<\/td>\n\u2705 Altegio.me<\/a> free + white-label app under your brand<\/td>\n<\/tr>\n
Chain of locations with a shared base<\/td>\n\u274c A separate account per location (Enterprise, via support)<\/td>\n\u2705 Shared client base, service catalog, loyalty and chain inventory<\/td>\n<\/tr>\n
Open API, webhooks and an integration catalog<\/td>\n\u274c API on Pro only, key issued manually via support<\/td>\n\u2705 Open API for any user, webhooks, integration catalog in the interface<\/td>\n<\/tr>\n
Two-way Google Calendar sync<\/td>\n\u2705 Yes (paid plans, desktop)<\/td>\n\u26a0\ufe0f One-way (Altegio \u2192 Google)<\/td>\n<\/tr>\n
Own consumer marketplace<\/td>\n\u2705 reservio.cz \/ reservio.sk<\/td>\nNo \u2013 by design: booking links and direct integrations with Google Maps, Instagram, Facebook, messengers and your website<\/td>\n<\/tr>\n
Free plan forever<\/td>\n\u2705 40 bookings \/ 30 days, 100 clients<\/td>\n\u274c No (7-day free trial, then from \u20ac8 per team member per month)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Sources: help.reservio.com and alteg.io\/support\/knowledge-base, as of 29 July 2026. Quotation marks contain verbatim quotes from Reservio’s documentation.<\/em><\/p>\n

The score across the full 83-item matrix we compared: 67 \u2013 Altegio stronger, 7 \u2013 Reservio stronger, 9 \u2013 parity.<\/strong> From here on, only the things that actually affect your revenue.<\/p>\n

1. Calendar: a full schedule instead of “just a timetable”<\/h2>\n

Here is a scenario every service business knows. A client calls: “I want Veronika on Thursday.” Veronika is fully booked. What happens next?<\/p>\n

In Reservio \u2013 nothing. There is no waiting list; that is their own wording in the FAQ, and the topic is “planned for the future”. There is nowhere to put the client, and a sticky note on the monitor does not count.<\/p>\n

In Altegio you save the request to the waiting list<\/a> \u2013 service, preferred time, preferred professional. A slot opens up (someone cancels) \u2013 and the request becomes an appointment in one click. A cancelled slot is not lost revenue; it is the next client in the queue.<\/p>\n\n\n\n\n\n\n\n\n\n\n
Feature<\/th>\nReservio<\/th>\nAltegio<\/th>\n<\/tr>\n<\/thead>\n
Waiting list<\/td>\nNo<\/td>\nYes, request-to-appointment in one click<\/td>\n<\/tr>\n
Individual and group bookings in one calendar<\/td>\nNo \u2013 the calendar type is chosen at registration; switching goes through support and erases all bookings<\/strong><\/td>\nOne calendar, both scenarios<\/td>\n<\/tr>\n
Two professionals on one appointment (manicure + pedicure at once)<\/td>\nNo; the suggested workaround is a pseudo-employee called “Adam + Eva”<\/td>\n4HANDS+ package services<\/td>\n<\/tr>\n
A room, chair or solarium as a resource<\/td>\nNo; workaround \u2013 a “fake employee”<\/td>\nResources<\/a> linked to services, conflicts excluded<\/td>\n<\/tr>\n
Appointments longer than 24 hours<\/td>\nNo \u2013 a hard 24-hour ceiling<\/td>\nNo such limit documented<\/td>\n<\/tr>\n
Booking rules (lead time, intervals)<\/td>\nOne set for the whole account<\/td>\nPer service and per professional<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Look closely at the resources row. Reservio’s official recommendation for a business with a shared room is to create the room as an employee<\/em> and hide the whole “Staff” block from the booking page. In other words, to avoid showing clients an “employee” called Room 2, you switch off professional selection for everyone. That is not a detail \u2013 that is architecture.<\/p>\n

Why this matters for Czech businesses:<\/strong> the most frequent request from Czech clients in our support chats is fine-grained online booking control \u2013 “in this service category clients should choose the professional, in that one they should not.” Requests like these can only be solved with per-service settings. Global one-size-fits-all rules simply cannot cover this class of tasks.<\/p>\n

\n

“We tried Reservio, we knew MyFox, and then Altegio. We chose the one with features the other systems did not have: statistics and analytics, and the ability to set things up individually for every team member. We have so many bookings every day that without online booking we could hardly manage \u2013 a lot of it just takes care of itself.”
\n\u2013 Spa & Massage centrum, Brno (~10 professionals, Altegio client since 2023; translated from the Czech interview)<\/p>\n<\/blockquote>\n

2. Client retention: where the system starts earning<\/h2>\n

Remember one quote from Reservio’s documentation \u2013 it explains the whole difference in philosophy:<\/p>\n

\n

“Export your client list and, with the help of your favorite marketing tool, always outside Reservio<\/strong>, start sending newsletters.”<\/p>\n<\/blockquote>\n

That is the verbatim advice from their marketing article. The whole of Reservio’s marketing is a CSV export and “you are on your own”.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Feature<\/th>\nReservio<\/th>\nAltegio<\/th>\n<\/tr>\n<\/thead>\n
Bulk campaigns by segment<\/td>\nNo<\/td>\nSMS and messengers from client-base filters<\/a><\/td>\n<\/tr>\n
Birthday greetings<\/td>\nNo (the year of birth is not even stored in the client profile)<\/td>\nAutomatic, N days before or on the day<\/td>\n<\/tr>\n
“We miss you” after a cancellation or no-show<\/td>\nNo \u2013 their article states directly that win-back is not supported<\/td>\nAutomatic re-booking invitation<\/td>\n<\/tr>\n
Review request after a visit<\/td>\nYes (Feedback request)<\/td>\nYes, with a configurable delay<\/td>\n<\/tr>\n
Reminder cascade (24 h + 2 h)<\/td>\nNo \u2013 one reminder, one time for both SMS and email<\/td>\nChannel scenarios<\/a> with “send if the previous channel failed” logic<\/td>\n<\/tr>\n
Channels<\/td>\nSMS, email<\/td>\nSMS, email, push, WhatsApp (two native options), Telegram<\/td>\n<\/tr>\n
Loyalty Program<\/td>\nNo (only 3 types of passes)<\/td>\nFixed and tiered cashback<\/a>, automatic tiers, loyalty cards<\/td>\n<\/tr>\n
Gift Cards<\/td>\nDiscontinued since 2 December 2025<\/strong><\/td>\nSold online 24\/7, pay for services and products<\/td>\n<\/tr>\n
Referral program for clients<\/td>\nNo<\/td>\nYes, the reward is applied at checkout<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Two ways to run WhatsApp \u2013 no third-party platforms<\/h3>\n

Reservio has no WhatsApp channel at all: “Unfortunately, it is currently not possible” \u2013 their FAQ. In Altegio, WhatsApp is built in, in two ways for two different needs:<\/p>\n