The fully official WhatsApp integration, commonly referred to as the “white” integration. Unlike “grey” WhatsApp integrations, this one supports the Coexistence feature, allowing businesses to connect an Altegio account with the official WhatsApp Cloud API. The API is typically used for automated messaging in Altegio, while the WhatsApp Business app is used for manual messaging. Coexistence lets you use both simultaneously with the same phone number. General benefits \u2022 Previously, it was impossible to use the two services together using the same business number. Switching from WhatsApp Business app to the WhatsApp API often meant informing clients of a new WhatsApp number or account, potentially causing confusion or loss of contact. Now, with Coexistence the client sees no change \u2013 they continue messaging the same business number and message history, with all past context intact. \u2022 Messages sent or received through either platform are synced in real time, so team members can reply from whichever tool is more convenient while keeping a single, consistent message history. This setup provides more flexibility and smoother communication management. Opportunities \u2022 Set up automatic notifications via WhatsApp to be able to: \u2022 Reduce no-shows with timely appointment reminders \u2022 Drive sales with updates about discounts and special offers \u2022 Strengthen client loyalty with personalized birthday greetings \u2022 Keep clients engaged with review requests and repeat visit reminders Requirements \u2022 A paid Altegio account (any plan). \u2022 WhatsApp Business app (version 2.24.17 or newer). \u2022 A Facebook Business Portfolio (or create one during setup). See Meta\u2019s guide for instructions: https:\/\/www.facebook.com\/business\/help\/1710077379203657 \u2022 A phone number with an eligible country code. Limitations and restrictions \u2022 Unsupported Regions & Countries: Regions: European Economic Area (EEA), European Union (EU), United Kingdom (UK) Countries: Australia, India, Japan, Nigeria, Philippines, South Korea, South Africa, Turkey \u2022 New WhatsApp Business Limitation: To become eligible for WhatsApp Coexistence, your WhatsApp Business app needs to have some prior usage history and solid messaging quality\u2014so it\u2019s recommended to use the WhatsApp Business app regularly before activating Coexistence. \u2022 Messaging Limitations: Template messages can only be sent through the CRM, not via the WhatsApp Business App. \u2022 Single-Number Restriction: Each WhatsApp Business App account can only have one number under Coexistence. \u2022 WhatsApp Profile Management: Updates to your WhatsApp Business Profile must be made via the WhatsApp Business App.<\/p>","protected":false},"excerpt":{"rendered":"
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