TL;DR:<\/strong><\/p>\n A push only arrives when all three switches are on: the notification type in Altegio, notifications in the client app and notifications on the phone. Miss one, and the message never shows up, however good the text is.<\/p>\n In Altegio, the setup takes a few minutes:<\/p>\n On the client side, the client installs Altegio.me (iOS 12 or Android 5 and higher) and logs in with the same phone number they used to book; a confirmation code arrives by SMS. The app shows only the businesses where that number has an appointment. Notifications must stay on in the app\u2019s personal account and in the phone\u2019s settings: on iOS under Settings > Notifications, on Android under Settings > Apps > Notifications, and on Android it\u2019s worth checking that battery saving isn\u2019t blocking the app in the background. If you have your own branded client app, the same rule applies to it.<\/p>\n That last test matters more than it sounds. A setting can look \u201con\u201d in the account and still fail on a specific phone, so always check with a real appointment rather than trusting the toggle.<\/p>\n Five messages cover the whole appointment, and each works best short, personal and readable on a lock screen. Lock screens cut long texts, so put the day, time and team member first.<\/p>\n The first four are automatic notification types in Altegio; the free slot alert is a bulk push you send yourself (see below). Each channel gets its own text, and templates can use variables. Email templates can\u2019t be fully rewritten, but you can add your own text, image or link to them.<\/p>\n Pro Tip:<\/strong> Read every template on your own phone\u2019s lock screen before you switch it on. If the time or the team member\u2019s name gets cut off, shorten the text.<\/em><\/p>\n The 24-hour and 2-hour cadence has a reason behind it. The first touch gives the client time to reschedule if something has come up, and you time to offer the slot to someone else. The second catches the \u201cI completely forgot\u201d moment while there\u2019s still time to get to the salon.<\/p>\n In Altegio, the Appointment reminder is sent once per appointment, at the same time on all channels: 1, 2, 3, 4, 5, 6, 9, 12, 15, 18, 21 or 24 hours before the visit. Only email can go at a different time. So there are two ways to get the 24-hour and 2-hour pattern:<\/p>\n Two more details are worth knowing. Clients can choose their own reminder time, or turn the reminder off, in the online booking widget, and you can change the reminder for a single appointment in the appointment window under Notifications. Changes to the settings apply only to future appointments; until you change them, the defaults are SMS 1 hour and email 12 hours before.<\/p>\n Sending more than two touches risks the opposite problem. Clients who get four or five messages for one appointment start switching notifications off, which defeats the purpose. New or high-value clients may deserve a warmer touch, such as a personal message from their stylist, while regulars rarely need more than the standard two.<\/p>\n A cancellation an hour before the slot is either a lost appointment or a filled one, depending on how fast someone reacts. In Altegio the waiting list has no automatic alerts, so this is a quick manual routine at the front desk:<\/p>\n A free slot alert is closer to marketing than to an appointment reminder. Clients can switch off notifications from your business in Altegio.me themselves, and consent rules for promotional messages differ between EU countries, so check yours before you send alerts regularly.<\/p>\n No single channel reaches every client, so most salons run two or three in parallel rather than picking one.<\/p>\n A practical split: push for clients with the app, SMS for the rest, and email as the extra channel for confirmations and the day-before message. You choose the channels and how they combine separately for each notification type.<\/p>\n Most delivery problems come down to a handful of causes, and working through them in order usually finds the fault in a few minutes.<\/p>\n The Has the app filter can still show a client who deleted Altegio.me; once a bulk push to that client fails to deliver, the filter updates. If one client misses alerts, check their phone; if a whole group does, contact Altegio Support. Always confirm the fix with a real test appointment.<\/p>\n Altegio is booking and business management software for appointment-based businesses: beauty, wellness, clinics, auto services, fitness and more. Altegio works on a Zero-Competition Policy: it doesn’t compete with your business for its audience, there is no marketplace showing your clients other businesses, and your client base is never resold. Its SMS and email notifications<\/a> are triggered by the appointment itself, so confirmations, reminders and cancellations go out automatically once the notification types are switched on.<\/p>\n Because the reminders run from the same online booking<\/a> and appointment calendar, there\u2019s nothing to copy between systems. SMS and messenger channels need a provider connected from the Integrations Hub; push through Altegio.me and email don\u2019t. You can try the full setup on your own calendar with a 7-day free trial<\/a>; the price then depends on the number of team members and the billing period (pricing<\/a>).<\/p>\n Notifications are part of how appointments work, not an add-on. A missed reminder costs a real slot; a missed promotional message costs, at most, an upsell. Get the confirmation request and the reminder working reliably before adding anything promotional on top.<\/p>\n Roll out in steps: switch on the confirmation request and the reminder first, show the front desk the troubleshooting list above, then compare the number of appointments marked No-show over a few weeks before and after the change. For long or expensive services, a reminder works best together with a deposit. Altegio\u2019s payment policies<\/a> support deposits with any connected payment provider in your region, and card guarantees through Adyen in EU countries.<\/p>\n Keep the volume low. A client who switches your notifications off because of noise is far harder to win back than one who simply hasn\u2019t installed the app yet.<\/p>\n The Appointment reminder goes once per appointment, at one time for all channels, with an optional different time for email. To get two touches, set the confirmation request to 24 hours before and the reminder to 2 hours before, or send the reminder by email 24 hours before and by push or SMS 2 hours before.<\/p>\n Yes. Receptionists and team members can be notified about new, rescheduled and deleted appointments, and those alerts only help if they actually reach the phone. Check the channel on each team member\u2019s own device, the same way you test client notifications.<\/p>\n A typical reminder reads: \u201cSee you today at 14:00, Marta. Lena is expecting you.\u201d Confirmation requests, cancellations and free slot alerts follow the same short, personal format, with the day, time and team member first.<\/p>\n Look for reminders, confirmation requests and cancellation notices that are triggered by the appointment itself, a free push channel and a choice of SMS for clients without the app. In Altegio these are built into the same system as online booking, the client base, finance and inventory.<\/p>\n Notifications are better at bringing clients back than at finding new ones. Use repeat-visit invitations timed to each service, an invitation to book again after a no-show and birthday greetings, and keep free slot alerts for a small group of clients who have the app.<\/p>\n Two touches per appointment, about 24 hours and 2 hours before, cover most clients without causing notification fatigue. Give new or high-value clients a more personal message rather than sending everyone more reminders.<\/p>\n Set up salon push notifications: a confirmation request 24 hours before, a reminder 2 hours before, message templates and checks when pushes don\u2019t arrive.<\/p>\n","protected":false},"author":34,"featured_media":29892,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[298],"tags":[465,90,286],"class_list":["post-29913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ugyfelek","tag-app","tag-clients","tag-online-booking"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n
\nHow do you set up push notifications for a salon?<\/h2>\n
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What to send: message types and quick templates<\/h2>\n
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When should you send appointment reminders?<\/h2>\n
![\"Appointment](\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/09\/salon-push-notifications-01.jpeg\")
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How can you fill last-minute cancellations?<\/h2>\n
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Push, SMS or email: which channel should you use?<\/h2>\n
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Why aren\u2019t my salon\u2019s push notifications arriving?<\/h2>\n
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How Altegio handles appointment notifications<\/h2>\n
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Treat notifications as appointment economics, not marketing extras<\/h2>\n
FAQ<\/h2>\n
Can Altegio send two reminders, 24 hours and 2 hours before?<\/h3>\n
Should I allow notifications on my salon\u2019s phones?<\/h3>\n
Can you give an example of a salon push notification?<\/h3>\n
What should a salon look for in scheduling software for notifications?<\/h3>\n
How can notifications help a hair salon win repeat clients?<\/h3>\n
How often should a salon send appointment reminders?<\/h3>\n
Read next<\/h2>\n
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