{"id":22614,"date":"2024-05-23T15:02:00","date_gmt":"2024-05-23T15:02:00","guid":{"rendered":"https:\/\/alteg.io\/blog\/a-vasarloi-velemenyek-kezelesenek-mestersege\/"},"modified":"2024-05-23T15:02:00","modified_gmt":"2024-05-23T15:02:00","slug":"a-vasarloi-velemenyek-kezelesenek-mestersege","status":"publish","type":"post","link":"https:\/\/alteg.io\/hu\/blog\/a-vasarloi-velemenyek-kezelesenek-mestersege\/","title":{"rendered":"A v\u00e1s\u00e1rl\u00f3i v\u00e9lem\u00e9nyek kezel\u00e9s\u00e9nek mesters\u00e9ge"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" style=\"font-size:23px\"><strong>Hogyan kezelj\u00fck a v\u00e1s\u00e1rl\u00f3i v\u00e9lem\u00e9nyeket<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201eEgy negat\u00edv v\u00e9lem\u00e9nyre nem reag\u00e1lok, nehogy konfliktus legyen bel\u0151le\u201d<\/em> \u2013 gondolja sok v\u00e1llalkoz\u00f3. Igaza van? Nem, mert ha figyelmen k\u00edv\u00fcl hagyjuk a panaszt, azzal csak tov\u00e1bb bosszantjuk a v\u00e1s\u00e1rl\u00f3t. A Flowsell h\u00edrlev\u00e9lk\u00fcld\u0151 szolg\u00e1ltat\u00e1ssal \u00e9s az Altegio \u00fcgyfeleivel k\u00f6z\u00f6sen \u00f6sszegy\u0171jt\u00f6tt\u00fck azokat a strat\u00e9gi\u00e1kat, amelyekkel a legt\u00f6bbet hozhatod ki a v\u00e9lem\u00e9nyek kezel\u00e9s\u00e9b\u0151l.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36-1024x568.png\" alt=\"\" class=\"wp-image-8273\" srcset=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36-1024x568.png 1024w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36-300x166.png 300w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36-768x426.png 768w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36-1536x851.png 1536w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-36.png 1566w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Mi\u00e9rt fontosak a v\u00e9lem\u00e9nyek<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A v\u00e1s\u00e1rl\u00f3k jellemz\u0151en t\u00e9rk\u00e9pes alkalmaz\u00e1sokkal keresik meg a k\u00f6zeli szalonokat, \u00e9s a d\u00f6nt\u00e9s\u00fcket nagyr\u00e9szt a v\u00e9lem\u00e9nyek alapj\u00e1n hozz\u00e1k meg.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e9pzelj el egy v\u00e1s\u00e1rl\u00f3t, aki k\u00e9t szalon k\u00f6z\u00f6tt v\u00e1laszt:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Az els\u0151 szalon mind\u00f6ssze 10 perc s\u00e9t\u00e1ra van. Az \u00fcgyf\u00e9l megn\u00e9zi a v\u00e9lem\u00e9nyeket, \u00e9s k\u00e9t nagyon r\u00f6vid, 3,6-os \u00e1tlagot ad\u00f3 megjegyz\u00e9st tal\u00e1l.<\/li>\n\n\n\n<li>A m\u00e1sodik szalon kicsit messzebb van, de magas az \u00e9rt\u00e9kel\u00e9se \u00e9s sok v\u00e1s\u00e1rl\u00f3i v\u00e9lem\u00e9ny \u00e9rkezett hozz\u00e1, a szalon adminisztr\u00e1ci\u00f3ja pedig minden v\u00e9lem\u00e9nyre v\u00e1laszol.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Szerinted melyik szalont v\u00e1lasztja a v\u00e1s\u00e1rl\u00f3?<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"564\" src=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37-1024x564.png\" alt=\"\" class=\"wp-image-8274\" srcset=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37-1024x564.png 1024w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37-300x165.png 300w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37-768x423.png 768w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37-1536x846.png 1536w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-37.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Hogyan gy\u0171jts v\u00e9lem\u00e9nyeket<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cdrhatsz \u00fczenetet a v\u00e1s\u00e1rl\u00f3nak, amelyben megk\u00e9red, hogy hagyjon v\u00e9lem\u00e9nyt, \u00e9s ehhez cser\u00e9be kis kedvezm\u00e9nyt vagy ingyenes szolg\u00e1ltat\u00e1st aj\u00e1nlhatsz. Ugyanakkor \u00e9rdemes szem el\u0151tt tartani a k\u00f6vetkez\u0151ket:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A t\u00e9rk\u00e9pes alkalmaz\u00e1sok \u00e9rt\u00e9kel\u00e9sei az \u00f6sszes szolg\u00e1ltat\u00e1s \u00e1tlag\u00e1t mutatj\u00e1k,<\/strong> ez\u00e9rt k\u00e9rd meg az \u00fcgyfelet, hogy nevezze meg konkr\u00e9tan, melyik szolg\u00e1ltat\u00e1st vette ig\u00e9nybe. \u00cdgy a leend\u0151 v\u00e1s\u00e1rl\u00f3k a sz\u00e1mukra relev\u00e1ns v\u00e9lem\u00e9nyekre tudnak koncentr\u00e1lni.<\/li>\n\n\n\n<li><strong>K\u00e9rd meg a v\u00e1s\u00e1rl\u00f3kat, hogy nevezz\u00e9k meg a szakembert is,<\/strong> akin\u00e9l j\u00e1rtak. Ez az inform\u00e1ci\u00f3 seg\u00edt egy motiv\u00e1ci\u00f3s rendszer kialak\u00edt\u00e1s\u00e1ban, amellyel elismerheted \u00e9s jutalmazhatod a legn\u00e9pszer\u0171bb munkat\u00e1rsakat.<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Az Altegio integr\u00e1ci\u00f3i megk\u00f6nny\u00edtik ezt a folyamatot, hogy semmi ne maradjon ki.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A v\u00e9lem\u00e9nyek kulcsfontoss\u00e1g\u00faak az \u00faj v\u00e1s\u00e1rl\u00f3k megszerz\u00e9s\u00e9hez \u00e9s a megl\u00e9v\u0151k lojalit\u00e1s\u00e1nak n\u00f6vel\u00e9s\u00e9hez. A v\u00e9lem\u00e9nyek rendszeres figyel\u00e9se alapvet\u0151en meghat\u00e1rozza az \u00fczleted eredm\u00e9nyeit.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38-1024x569.png\" alt=\"\" class=\"wp-image-8275\" srcset=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38-1024x569.png 1024w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38-300x167.png 300w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38-768x427.png 768w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38-1536x853.png 1536w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-38.png 1570w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Elfogadhat\u00f3k a negat\u00edv v\u00e9lem\u00e9nyek?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A negat\u00edv v\u00e9lem\u00e9nyek elker\u00fclhetetlenek, hiszen nem lehet minden v\u00e1s\u00e1rl\u00f3t marad\u00e9ktalanul kiel\u00e9g\u00edteni. Ha azonban figyelmen k\u00edv\u00fcl hagysz egy negat\u00edv v\u00e9lem\u00e9nyt, azzal k\u00f6nnyen elvesz\u00edtheted az adott v\u00e1s\u00e1rl\u00f3t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Egy leend\u0151 v\u00e1s\u00e1rl\u00f3 a szalonv\u00e1laszt\u00e1s el\u0151tt jellemz\u0151en legal\u00e1bb t\u00edz v\u00e9lem\u00e9nyt elolvas, \u00edgy n\u00e9h\u00e1ny negat\u00edv v\u00e9lem\u00e9ny \u00f6nmag\u00e1ban nem riasztja el \u2013 f\u0151leg, ha udvariasan \u00e9s konstrukt\u00edvan reag\u00e1lsz r\u00e1juk.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Hogyan v\u00e1laszolj egy negat\u00edv v\u00e9lem\u00e9nyre \u00fagy, hogy ne vesz\u00edtsd el a v\u00e1s\u00e1rl\u00f3t?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ha negat\u00edv v\u00e9lem\u00e9ny \u00e9rkezik, reag\u00e1lj azonnal: k\u00e9rj eln\u00e9z\u00e9st, \u00e9s aj\u00e1nlj megold\u00e1st. Ez nemcsak a v\u00e1s\u00e1rl\u00f3 megtart\u00e1s\u00e1hoz seg\u00edt hozz\u00e1, hanem a leend\u0151 vend\u00e9geknek is megmutatja, hogy fontos sz\u00e1modra a j\u00f3 h\u00edrneved, \u00e9s hajland\u00f3 vagy orvosolni a hib\u00e1kat.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39-1024x566.png\" alt=\"\" class=\"wp-image-8276\" srcset=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39-1024x566.png 1024w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39-300x166.png 300w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39-768x424.png 768w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39-1536x849.png 1536w, https:\/\/alteg.io\/blog\/wp-content\/uploads\/2024\/07\/image-39.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cdme n\u00e9h\u00e1ny tan\u00e1cs, amivel hat\u00e9konyan kezelheted a v\u00e1s\u00e1rl\u00f3i el\u00e9gedetlens\u00e9get:<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>K\u00e9rj eln\u00e9z\u00e9st, \u00e9s aj\u00e1nlj k\u00e1rp\u00f3tl\u00e1st.<\/strong><br><em>\u201e\u0150szint\u00e9n eln\u00e9z\u00e9st k\u00e9r\u00fcnk a kellemetlens\u00e9g\u00e9rt. Ez nem t\u00fckr\u00f6zi a szolg\u00e1ltat\u00e1sunk megszokott sz\u00ednvonal\u00e1t. K\u00e1rp\u00f3tl\u00e1sk\u00e9nt 30%-os kedvezm\u00e9nyt biztos\u00edtunk a k\u00f6vetkez\u0151 l\u00e1togat\u00e1s\u00e1ra, \u00e9s a legtapasztaltabb szakembereink egyik\u00e9hez osztjuk be.\u201d<\/em><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>V\u00e1laszolj nyugodtan \u00e9s empatikusan,<\/strong> elismerve a v\u00e1s\u00e1rl\u00f3 \u00e9rz\u00e9seit. Ha a vend\u00e9g \u00e9rzelmesen fogalmazta meg a panasz\u00e1t, ne v\u00e1laszolj \u00e9lesen. Fejezz ki ink\u00e1bb meg\u00e9rt\u00e9st.<em>\u201eIr\u00e9n, tudjuk, hogy ez a helyzet felzaklatta \u00d6nt, \u00e9s szeretn\u00e9nk k\u00e1rp\u00f3tolni az\u00e9rt a rossz \u00e9lm\u00e9ny\u00e9rt, amit a szalonunkban tapasztalt.\u201d<\/em><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>K\u00e9rj tov\u00e1bbi r\u00e9szleteket,<\/strong> hogy pontosan meg\u00e9rtsd a probl\u00e9m\u00e1t.<em>\u201eElmondan\u00e1 b\u0151vebben: mikor j\u00e1rt n\u00e1lunk, \u00e9s melyik szakembert, illetve szolg\u00e1ltat\u00e1st v\u00e1lasztotta? Ez az inform\u00e1ci\u00f3 seg\u00edt megoldani a probl\u00e9m\u00e1t, \u00e9s elker\u00fclni, hogy ez a j\u00f6v\u0151ben \u00fajra el\u0151forduljon.\u201d<\/em><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>T\u00e1j\u00e9koztasd a v\u00e1s\u00e1rl\u00f3t a tov\u00e1bbi l\u00e9p\u00e9sekr\u0151l,<\/strong> hogy l\u00e1ssa, hogyan tervezed jav\u00edtani a helyzeten.<em>\u201eMegbesz\u00e9lj\u00fck ezt az adott szakemberrel, \u00e9s tov\u00e1bbi k\u00e9pz\u00e9st biztos\u00edtunk sz\u00e1m\u00e1ra.\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A negat\u00edv v\u00e9lem\u00e9nyek figyelmen k\u00edv\u00fcl hagy\u00e1sa csak tov\u00e1bb bosszantja a v\u00e1s\u00e1rl\u00f3t. Megmutatjuk, hogyan \u00e9rdemes reag\u00e1lni a panaszokra, \u00e9s hogyan lehet kihaszn\u00e1lni a v\u00e9lem\u00e9nyek erej\u00e9t az \u00fczlet n\u00f6veked\u00e9s\u00e9hez.<\/p>\n","protected":false},"author":6,"featured_media":20530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[298,304],"tags":[],"class_list":["post-22614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ugyfelek","category-menedzsment"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"A negat\u00edv v\u00e9lem\u00e9nyek figyelmen k\u00edv\u00fcl hagy\u00e1sa csak tov\u00e1bb bosszantja a v\u00e1s\u00e1rl\u00f3t. 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