{"id":205354,"date":"2024-11-23T04:42:13","date_gmt":"2024-11-23T04:42:13","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?page_id=205354"},"modified":"2026-05-25T18:26:38","modified_gmt":"2026-05-25T18:26:38","slug":"support","status":"publish","type":"page","link":"https:\/\/alteg.io\/es\/support\/","title":{"rendered":"Base de conocimientos"},"content":{"rendered":"\n\n<section class=\"wp-block-group alignfull kb-hero has-surface-dark-2-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-group kb-hero__inner has-global-padding is-layout-constrained wp-container-core-group-is-layout-b82fae73 wp-block-group-is-layout-constrained\">\n\n\n<p class=\"kb-eyebrow kb-hero__eyebrow has-caption-font-size wp-block-paragraph\">Soporte de Altegio \u00b7 Base de conocimientos<\/p>\n\n\n\n<h1 class=\"wp-block-heading kb-hero__title has-inter-display-font-family\">\u00bfC\u00f3mo podemos ayudar?<\/h1>\n\n\n\n<p class=\"kb-hero__subtitle wp-block-paragraph\">Gu\u00edas de configuraci\u00f3n, documentaci\u00f3n de integraciones y respuestas del equipo de Altegio.<\/p>\n\n\n<div class=\"wp-block-group kb-search kb-search--hero\">\n\t<div\n\tclass=\"betterdocs-blocks  betterdocs-search-form-wrapper\">\n\t<div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" aria-label=\"Search Input\" placeholder=\"Encuentra una respuesta\" autocomplete=\"off\" value=\"\">\n\t\t\t<svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n\t\t\t\t<g fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<g transform=\"translate(1 1)\" stroke-width=\"2\">\n\t\t\t\t\t\t<circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n\t\t\t\t\t\t<path d=\"M36 18c0-9.94-8.06-18-18-18\">\n\t\t\t\t\t\t\t<animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatCount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n<\/div>\n\t<button class=\"kb-search__submit\" type=\"button\">Buscar <svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14\"\/><path d=\"M12 5l7 7-7 7\"\/><\/svg><\/button>\n<\/div>\n\n\n<div class=\"wp-block-group kb-hero__popular\">\n\t<p class=\"kb-hero__popular-label has-small-font-size\">Popular:<\/p>\n\t\t\t<button type=\"button\" class=\"kb-hero__chip\" data-kb-chip-query=\"Widget de reserva online\">Widget de reserva online<\/button>\n\t\t\t<button type=\"button\" class=\"kb-hero__chip\" data-kb-chip-query=\"Pausas t\u00e9cnicas\">Pausas t\u00e9cnicas<\/button>\n\t\t\t<button type=\"button\" class=\"kb-hero__chip\" data-kb-chip-query=\"N\u00f3mina\">N\u00f3mina<\/button>\n\t\t\t<button type=\"button\" class=\"kb-hero__chip\" data-kb-chip-query=\"An\u00e1lisis de cadena\">An\u00e1lisis de cadena<\/button>\n\t\t\t<button type=\"button\" class=\"kb-hero__chip\" data-kb-chip-query=\"4hands\">4hands<\/button>\n\t<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group kb-section kb-categories has-surface-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-group kb-section__inner is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-group kb-category-handbook is-layout-flow wp-block-group-is-layout-flow\">\n\n<div\n\tclass=\"betterdocs-category-grid-list-wrapper block-shortcode betterdocs-blocks betterdocs-categoryhandbook-support-home betterdocs-pro support-native-handbook\">\n\t<div\n\t\tclass=\"layout-6 betterdocs-category-grid-list-inner-wrapper\">\n\t\t\n<article\n    data-id=\"205354\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/05\/kb-icon-sliders-horizontal.svg\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h3 class=\"betterdocs-category-title\">Configuraci\u00f3n de Altegio<\/h3>\n<div data-count=\"4\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 4 \t<\/span>\n<\/div>\n<\/div><p class=\"betterdocs-category-description\">\n\tConfigura tu local, servicios, personal, recursos y reservas antes del lanzamiento.<\/p>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/informacion-general\/\"><span>Informaci\u00f3n general<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/asignar-equipo-a-los-servicios\/\"><span>Asignar equipo a los servicios<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/traduccion-de-categorias-y-servicios-a-otros-idiomas\/\"><span>Traducci\u00f3n de categor\u00edas y servicios a otros idiomas<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/4838164212509\/\"><span>C\u00f3mo agregar una lista de servicios usando Excel<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n    data-id=\"252175\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/05\/kb-icon-user-circle.svg\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h3 class=\"betterdocs-category-title\">Permisos de acceso de usuario<\/h3>\n<div data-count=\"8\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 8 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/permisos-de-acceso-a-facturacion-analitica-y-envios-sms\/\"><span>Permisos de acceso a Facturaci\u00f3n, Anal\u00edtica y Env\u00edos SMS<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/permisos-de-acceso-a-fidelizacion-y-reserva-online\/\"><span>Permisos de acceso a Fidelizaci\u00f3n y Reserva online<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/permisos-de-acceso-a-informes\/\"><span>Permisos de acceso a Informes<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/permisos-de-acceso-a-la-seccion-todos-los-clientes\/\"><span>Permisos de acceso a la secci\u00f3n \u201cTodos los clientes<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/categories\/permisos-de-acceso-de-usuario\/\">\n\tExplore More<svg class=\"doc-explore-more\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"#523BE9\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M14.1938 5.43957L8.98464 0.230318C8.83594 0.0816199 8.63775 0 8.42643 0C8.21488 0 8.01681 0.0817371 7.86811 0.230318L7.39516 0.703385C7.24658 0.851849 7.16473 1.05015 7.16473 1.26159C7.16473 1.47291 7.24658 1.6779 7.39516 1.82636L10.4341 4.87198H0.779259C0.343953 4.87198 0 5.21277 0 5.64819V6.31698C0 6.7524 0.343953 7.12755 0.779259 7.12755H10.4686L7.39528 10.1902C7.2467 10.3389 7.16484 10.5318 7.16484 10.7432C7.16484 10.9544 7.2467 11.1501 7.39528 11.2987L7.86823 11.7703C8.01693 11.919 8.215 12 8.42655 12C8.63787 12 8.83606 11.9179 8.98476 11.7692L14.1939 6.56008C14.3429 6.41091 14.4249 6.21179 14.4243 6.00012C14.4248 5.78774 14.3429 5.5885 14.1938 5.43957Z\"\/><\/svg>\n<\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"278521\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/05\/kb-icon-map-pin.svg\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h3 class=\"betterdocs-category-title\">Primeros pasos<\/h3>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n<\/div><p class=\"betterdocs-category-description\">\n\tPrepara tu primer local para empezar a operar \u2014 datos de la empresa, horario, zona horaria y moneda.<\/p>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/informacion-general\/\"><span>Informaci\u00f3n general<\/span> <svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" d=\"M60.6,6.2c0-1.9,1.6-3.5,3.5-3.5s3.5,1.6,3.5,3.5v16.2c0,0.6,0.5,1.2,1.2,1.2h16.2c1.9,0,3.5,1.6,3.5,3.5\n\t\ts-1.6,3.5-3.5,3.5H68.7c-4.5,0-8.1-3.6-8.1-8.1V6.2z\"\/>\n\t<path class=\"st0\" d=\"M31.7,46.6c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,62.8c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h36.9c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n\t<path class=\"st0\" d=\"M31.7,79c-1.9,0-3.5-1.6-3.5-3.5c0-1.9,1.6-3.5,3.5-3.5h20.8c1.9,0,3.5,1.6,3.5,3.5c0,1.9-1.6,3.5-3.5,3.5\n\t\tH31.7z\"\/>\n<\/g>\n<\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group kb-section kb-contact has-surface-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-group kb-contact__card has-global-padding is-layout-constrained wp-container-core-group-is-layout-f3298f67 wp-block-group-is-layout-constrained\">\n\n\n<div class=\"wp-block-group kb-contact__content is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-e980f4c3 wp-block-group-is-layout-flex\">\n\n\n<div class=\"wp-block-group kb-contact__copy has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7722b05 wp-block-group-is-layout-constrained\">\n\n<p class=\"kb-eyebrow has-caption-font-size wp-block-paragraph\">\u00bfA\u00fan necesita ayuda?<\/p>\n\n\n\n<h2 class=\"wp-block-heading kb-contact__title has-inter-display-font-family\">Hable con una persona.<\/h2>\n\n\n\n<p class=\"kb-contact__subtitle wp-block-paragraph\">El chat en vivo es lo m\u00e1s r\u00e1pido. El email sirve para temas no urgentes. Respondemos en su zona horaria.<\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-buttons kb-contact__actions is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-48a8d071 wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button kb-contact__button kb-contact__button--email\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:support@alteg.io\"><span class=\"kb-contact__button-icon kb-contact__button-icon--email\" aria-hidden=\"true\"><\/span><span>Enviar email a soporte<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-button kb-contact__button kb-contact__button--chat\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/alteg.io\/es\/support\/contact\/\"><span class=\"kb-contact__button-icon kb-contact__button-icon--chat\" aria-hidden=\"true\"><\/span><span>Iniciar chat en vivo<\/span><\/a><\/div>\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"kb-landing","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-205354","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/pages\/205354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/comments?post=205354"}],"version-history":[{"count":10,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/pages\/205354\/revisions"}],"predecessor-version":[{"id":336124,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/pages\/205354\/revisions\/336124"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/media?parent=205354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}