{"id":281164,"date":"2026-02-24T17:18:22","date_gmt":"2026-02-24T17:18:22","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=281164"},"modified":"2026-02-24T17:51:36","modified_gmt":"2026-02-24T17:51:36","password":"","slug":"informacion-en-la-ficha-del-cliente","status":"publish","type":"docs","link":"https:\/\/alteg.io\/es\/support\/knowledge-base\/informacion-en-la-ficha-del-cliente\/","title":{"rendered":"Informaci\u00f3n en la ficha del cliente"},"content":{"rendered":"\n<p>En la ficha del cliente, puedes acceder a secciones que contienen toda la informaci\u00f3n disponible sobre el cliente, como datos personales, historial de reservas, detalles de citas y m\u00e1s.<\/p>\n\n\n\n<p>La informaci\u00f3n sobre tus clientes se considera dato personal y debe almacenarse y procesarse de conformidad con las leyes y normativas aplicables en materia de protecci\u00f3n de datos y privacidad.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ficha del cliente<\/h2>\n\n\n\n<p>La secci\u00f3n de la ficha del cliente contiene la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombre completo del cliente<\/li>\n\n\n\n<li>Apellido del cliente (opcional, consulta esta configuraci\u00f3n aqu\u00ed)<\/li>\n\n\n\n<li>Segundo nombre \/ nombre patron\u00edmico del cliente (opcional, consulta esta configuraci\u00f3n aqu\u00ed)<\/li>\n\n\n\n<li>Tel\u00e9fono m\u00f3vil<\/li>\n\n\n\n<li>Tel\u00e9fono adicional<\/li>\n\n\n\n<li>Correo electr\u00f3nico<\/li>\n\n\n\n<li>Categor\u00eda<\/li>\n\n\n\n<li>G\u00e9nero<\/li>\n\n\n\n<li>Nivel de prioridad<\/li>\n\n\n\n<li>Descuento<\/li>\n\n\n\n<li>N\u00famero de tarjeta<\/li>\n\n\n\n<li>Fecha de nacimiento<\/li>\n\n\n\n<li>Campo adicional (consulta m\u00e1s detalles sobre los campos adicionales en el art\u00edculo correspondiente)<\/li>\n\n\n\n<li>Nota<\/li>\n\n\n\n<li>Reserva online: marca la casilla para desactivar la reserva online para este cliente<\/li>\n\n\n\n<li>Total vendido: importe total de servicios y productos que recibi\u00f3 el cliente<\/li>\n\n\n\n<li>Total pagado: importe total que el cliente pag\u00f3 por todos los productos y servicios<\/li>\n\n\n\n<li>Disponibilidad y saldo de la cuenta del cliente<\/li>\n\n\n\n<li>Informaci\u00f3n sobre la aplicaci\u00f3n m\u00f3vil instalada (incluye datos sobre la plataforma y la fecha del \u00faltimo uso)<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93ba22d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93ba22d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1022x1024.png\" alt=\"\" class=\"wp-image-281170\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1022x1024.png 1022w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-300x300.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-150x150.png 150w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-768x769.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-360x361.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m.png 1188w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo a\u00f1adir un cliente a la lista negra?<\/h2>\n\n\n\n<p>Para a\u00f1adir un cliente a la lista negra en el sistema de reservas online, ve a\u00a0<strong>Clientes > Todos los clientes<\/strong>, selecciona el cliente deseado y marca la casilla\u00a0<strong>\u201cProhibir reserva online\u201d<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93baf8d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93baf8d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-1022x1024.png\" alt=\"\" class=\"wp-image-281188\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-1022x1024.png 1022w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-300x300.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-150x150.png 150w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-768x769.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1-360x361.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.31.46-p.-m-1.png 1188w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Si un recepcionista est\u00e1 creando una reserva manualmente para el cliente, puedes asignarle una categor\u00eda espec\u00edfica para que el equipo pueda ver f\u00e1cilmente que el cliente est\u00e1 en la lista negra.<\/p>\n\n\n\n<p>Esto tambi\u00e9n se realiza desde la ficha del cliente. Puedes leer m\u00e1s sobre c\u00f3mo hacerlo en el art\u00edculo relacionado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Historial de visitas<\/h2>\n\n\n\n<p>Esta secci\u00f3n muestra todas las citas realizadas por el cliente, incluyendo el miembro del equipo que prest\u00f3 el servicio, el servicio en s\u00ed, los productos comprados durante la cita, los descuentos aplicados, los pagos realizados, los comentarios sobre las citas y las ubicaciones visitadas por el cliente.<\/p>\n\n\n\n<p>Mediante el men\u00fa desplegable en la parte superior, puedes filtrar el historial por tipo: mostrar todas las citas, solo las no pagadas o aquellas con deuda.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93bbce2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93bbce2\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m-1024x666.png\" alt=\"\" class=\"wp-image-281206\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m-1024x666.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m-300x195.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m-768x499.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m-360x234.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.48.41-p.-m.png 1184w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Estad\u00edsticas<\/h2>\n\n\n\n<p>Esta secci\u00f3n muestra datos sobre los ingresos generados por un cliente y sus preferencias dentro de un per\u00edodo de tiempo seleccionado.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93bc892&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93bc892\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"619\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1-1024x619.png\" alt=\"\" class=\"wp-image-281260\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1-1024x619.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1-300x181.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1-768x464.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1-360x218.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.51.55-p.-m-1.png 1168w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Historial de mensajes<\/h2>\n\n\n\n<p>Esta secci\u00f3n muestra la lista de todos los mensajes enviados al cliente a trav\u00e9s de todos los canales, incluyendo el tipo de mensaje, su estado, la fecha y hora de env\u00edo y el contenido del mensaje.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93bd479&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93bd479\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1020\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-1024x1020.png\" alt=\"\" class=\"wp-image-281242\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-1024x1020.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-300x300.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-150x150.png 150w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-768x765.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m-360x359.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.52.37-p.-m.png 1168w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Enviar un mensaje<\/h2>\n\n\n\n<p>En esta secci\u00f3n, puedes enviar un mensaje personalizado a tu cliente utilizando tres canales diferentes:\u00a0<strong>SMS<\/strong>,\u00a0<strong>notificaci\u00f3n push<\/strong>\u00a0o\u00a0<strong>correo electr\u00f3nico<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93be034&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93be034\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"632\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m-1024x632.png\" alt=\"\" class=\"wp-image-281350\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m-1024x632.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m-300x185.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m-768x474.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m-360x222.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.55.26-p.-m.png 1182w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Fidelizaci\u00f3n<\/h2>\n\n\n\n<p>La secci\u00f3n\u00a0<strong>Programa de fidelizaci\u00f3n<\/strong>\u00a0muestra el estado actual del cliente dentro del programa y te permite emitir o eliminar una tarjeta de fidelizaci\u00f3n para \u00e9l.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93beca6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93beca6\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"702\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-1024x702.png\" alt=\"\" class=\"wp-image-281278\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-1024x702.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-300x206.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-768x526.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-1536x1052.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-360x247.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m-1568x1074.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.57.17-p.-m.png 1766w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Aqu\u00ed tambi\u00e9n ver\u00e1s todas las\u00a0<strong>tarjetas regalo<\/strong>,\u00a0<strong>membres\u00edas<\/strong>\u00a0y\u00a0<strong>tarjetas de fidelizaci\u00f3n<\/strong>\u00a0que se hayan emitido alguna vez para este cliente, junto con la informaci\u00f3n correspondiente de cada una.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suma de todos los pagos<\/li>\n\n\n\n<li>N\u00famero de visitas<\/li>\n\n\n\n<li>Importe del descuento<\/li>\n\n\n\n<li>Bonos acumulados<\/li>\n\n\n\n<li>Promociones asignadas a cada tarjeta<\/li>\n\n\n\n<li>Historial de todas las transacciones de la tarjeta: fecha, promoci\u00f3n, importe del pago o cantidad de bonos acumulados<\/li>\n\n\n\n<li>Cu\u00e1ntos bonos se cancelar\u00e1n y cu\u00e1ndo<\/li>\n\n\n\n<li>Pesta\u00f1a donde puedes acumular o descontar bonos manualmente<\/li>\n<\/ul>\n\n\n\n<p>Puedes conocer todas las funcionalidades de la secci\u00f3n\u00a0<strong>Fidelizaci\u00f3n<\/strong>\u00a0(promociones de descuento y bonos, tarjetas regalo y membres\u00edas) en los art\u00edculos disponibles a trav\u00e9s del enlace correspondiente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cuentas de cliente<\/h2>\n\n\n\n<p>La funci\u00f3n&nbsp;<strong>Cuenta del cliente<\/strong>&nbsp;te permite recargar y realizar pagos por adelantado en la cuenta personal del cliente, para que pueda utilizar esos fondos en su pr\u00f3xima cita o, por ejemplo, pagar servicios para su hijo.<\/p>\n\n\n\n<p>Puedes leer m\u00e1s sobre las&nbsp;<strong>Cuentas de cliente<\/strong>&nbsp;en el art\u00edculo correspondiente.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93bfdb9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93bfdb9\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"590\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-1024x590.png\" alt=\"\" class=\"wp-image-281296\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-1024x590.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-300x173.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-768x443.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-1536x885.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-360x208.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m-1568x904.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-1.58.21-p.-m.png 1766w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Registro de llamadas<\/h2>\n\n\n\n<p>En la secci\u00f3n\u00a0<strong>Registro de llamadas<\/strong>, puedes ver el historial de llamadas realizadas con tus clientes y escuchar las llamadas grabadas si tienes integrada una soluci\u00f3n de\u00a0<strong>telefon\u00eda en la nube<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93c0922&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93c0922\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"390\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-1024x390.png\" alt=\"\" class=\"wp-image-281314\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-1024x390.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-300x114.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-768x292.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-1536x584.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-360x137.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m-1568x597.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.04.08-p.-m.png 1766w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Notificaciones<\/h2>\n\n\n\n<p>Puedes configurar determinados tipos de notificaciones para que se env\u00eden al cliente desde su ficha, o desactivar notificaciones espec\u00edficas seg\u00fan sea necesario.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93c1578&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93c1578\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"693\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-1024x693.png\" alt=\"\" class=\"wp-image-281386\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-1024x693.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-300x203.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-768x520.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-1536x1040.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-360x244.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m-1568x1062.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.06.42-p.-m.png 1766w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Archivos<\/h2>\n\n\n\n<p>Puedes subir archivos del cliente y almacenarlos en Altegio, as\u00ed como descargarlos o eliminarlos.<\/p>\n\n\n\n<p><strong>Formatos compatibles:<\/strong>&nbsp;jpeg, jpg, png, gif, doc, docx, pdf, xls, xlsx, txt (tambi\u00e9n en may\u00fasculas: JPEG, JPG, PNG, GIF, DOC, DOCX, PDF, XLS, XLSX, TXT).<\/p>\n\n\n\n<p><strong>Tama\u00f1o m\u00e1ximo de archivo:<\/strong>&nbsp;12 MB.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e60f93c2351&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e60f93c2351\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"595\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m-1024x595.png\" alt=\"\" class=\"wp-image-281368\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m-1024x595.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m-300x174.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m-768x446.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m-360x209.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Captura-de-pantalla-2026-02-24-a-las-2.16.59-p.-m.png 1184w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Chatear con un cliente en WhatsApp<\/h2>\n\n\n\n<p>Tambi\u00e9n puedes acceder r\u00e1pidamente al chat de WhatsApp desde el perfil del cliente haciendo clic en el bot\u00f3n verde&nbsp;<strong>\u201cCHAT ON WHATSAPP\u201d<\/strong>.<\/p>\n\n\n\n<p>Esto abrir\u00e1&nbsp;<strong>WhatsApp Web<\/strong>, permiti\u00e9ndote enviar un mensaje al cliente de inmediato.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En la ficha del cliente, puedes acceder a secciones que contienen toda la informaci\u00f3n disponible sobre el cliente, como datos personales, historial de reservas, detalles de citas y m\u00e1s. La informaci\u00f3n sobre tus clientes se considera dato personal y debe almacenarse y procesarse de conformidad con las leyes y normativas aplicables en materia de protecci\u00f3n&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/es\/support\/knowledge-base\/informacion-en-la-ficha-del-cliente\/\">Continue reading <span class=\"screen-reader-text\">Informaci\u00f3n en la ficha del cliente<\/span><\/a><\/p>\n","protected":false},"author":97,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1228],"doc_tag":[],"class_list":["post-281164","docs","type-docs","status-publish","hentry","doc_category-trabajar-con-la-base-de-datos-de-clientes","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":856,"total_views":"27","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"gina.c@alteg.io","author_nicename":"gina-calteg-io","author_url":"https:\/\/alteg.io\/es\/author\/gina-calteg-io\/"},"doc_category_info":[{"term_name":"Trabajar con la base de datos de clientes","term_url":"https:\/\/alteg.io\/es\/support\/knowledge-base\/categories\/trabajar-con-la-base-de-datos-de-clientes\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/docs\/281164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/users\/97"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/comments?post=281164"}],"version-history":[{"count":2,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/docs\/281164\/revisions"}],"predecessor-version":[{"id":281410,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/docs\/281164\/revisions\/281410"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/media?parent=281164"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/doc_category?post=281164"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/es\/support\/wp-json\/wp\/v2\/doc_tag?post=281164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}