{"id":48589,"date":"2026-09-29T15:23:15","date_gmt":"2026-09-29T15:23:15","guid":{"rendered":"https:\/\/alteg.io\/?page_id=48589"},"modified":"2026-10-16T13:01:30","modified_gmt":"2026-10-16T13:01:30","slug":"payment-policy-no-show-protection","status":"publish","type":"page","link":"https:\/\/alteg.io\/en\/payment-policy-no-show-protection\/","title":{"rendered":"Payment policies and card guarantee"},"content":{"rendered":"
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\n \t\t\t\\<\/span>\n\t\t\t\t\tpayment policies \u00b7 card guarantee \u00b7 Adyen<\/span>\n\t\t\n<\/div>\n\t\t\t

Protect your\u00a0most expensive slots from\u00a0no-shows<\/h1>\n\t\t\t\t\t

Altegio now lets you ask your clients for a deposit or a card guarantee when they book certain services online, so a late cancellation or a no-show pays for the slot instead of you<\/p>\n\t\t

\n \t\t\tDeposit<\/span>\n\t\t\t\t\tCard guarantee<\/span>\n\t\t\t\t\tFree cancellation window<\/span>\n\t\t\t\t\tRules by service<\/span>\n\t\t\t\t\tNew clients only<\/span>\n\t\t\t\t\tAdyen<\/span>\n\t\t\t\t\tYour payment system<\/span>\n\t\t\t\t\tCheaper acquiring<\/span>\n\t\t\n<\/div>\n
\n \t\t\t\n\tConnect Adyen\n<\/a>\n\t\t\t\t\t\n\tConnect online payments\n<\/a>\n\t\t\t\t\t\n\tStart your 7-day free trial\n<\/a>\n\t\t\n<\/div>\n\t\t\t

Deposit with any payment system \u00b7 card guarantee with Adyen \u00b7 the client agrees before booking<\/p>\n\t\t\n<\/div>\n

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Appointment details<\/p>\n\t\t

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Card guarantee<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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\n \t\t\t

AB<\/p>\n\t\t\n<\/div>\n

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Alice Brown \u00b7 colourist<\/p>\n\t\t\t\t\t

Thursday, 3 September \u00b7 14:00 \u00b7 3 h<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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\n \t\t\t

Colouring, balayage<\/p>\n\t\t\t\t\t

\u20ac240<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Pay now<\/p>\n\t\t\t\t\t

\u20ac0<\/p>\n\t\t\t\t\t

\u20ac0 now<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Pay at the venue<\/p>\n\t\t\t\t\t

\u20ac240<\/p>\n\t\t\t\t\t

\u20ac240 at the venue<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t

Payment policy<\/p>\n\t\t\t\t\t

Link a card to confirm the appointment. Nothing is charged now<\/p>\n\t\t\t\t\t

Free cancellation up to 24 h<\/strong> before the start<\/p>\n\t\t\t\t\t

Late cancellation fee \u20ac120<\/strong> \u00b7 no-show fee \u20ac168<\/strong><\/p>\n\t\t\t\t\t

Deposit \u20ac120 paid<\/strong> \u00b7 kept on a late cancellation or a no-show<\/p>\n\t\t\n<\/div>\n

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\n \t\t\t

\u2713<\/p>\n\t\t\n<\/div>\n\t\t\t

I agree to the late cancellation and no-show fees<\/p>\n\t\t\n<\/div>\n

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\n \t\t\t

\u2713<\/p>\n\t\t\n<\/div>\n\t\t\t

I agree to my card details being stored<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Link card and confirm<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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\n \t\t\t\\<\/span>\n\t\t\t\t\thow it works<\/span>\n\t\t
\n \n<\/div>\n\t\t\t01 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

See how it works in this one-minute video<\/h2>\n\t\t\t\t\t

Asking for a deposit or card guarantee on your most expensive appointments has long been standard practice. Altegio has significantly reworked payment policies \u2013 set the rule by service, client type and cancellation window, and rely on it to hold when a client doesn't show<\/p>\n\t\t\n<\/div>\n

\n \t\t\t
<\/div>\n\t\t\t\t\t
<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tthe problem<\/span>\n\t\t
\n \n<\/div>\n\t\t\t02 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

The\u00a0more expensive the\u00a0slot, the\u00a0more an\u00a0empty chair costs<\/h2>\n\t\t\t\t\t

A \u20ac40 no-show is annoying. A \u20ac380 procedure or a \u20ac600 coating that falls through is a hole in the month: the room is prepared, the specialist is booked, and the client you turned away is not coming back<\/p>\n\t\t

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Vertical<\/p>\n\t\t

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No-shows among all appointments<\/p>\n\t\t\t\t\t

Share<\/p>\n\t\t\n<\/div>\n\t\t\t

Booked turnover lost<\/p>\n\t\t\n<\/div>\n

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Beauty<\/p>\n\t\t

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\n \n<\/div>\n\t\t\t

7.63%<\/p>\n\t\t\n<\/div>\n\t\t\t

\u20ac6,619,435<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Medicine<\/p>\n\t\t

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\n \n<\/div>\n\t\t\t

12.67%<\/p>\n\t\t\n<\/div>\n\t\t\t

\u20ac3,079,887<\/p>\n\t\t\n<\/div>\n

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Sport<\/p>\n\t\t

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\n \n<\/div>\n\t\t\t

5.91%<\/p>\n\t\t\n<\/div>\n\t\t\t

\u20ac92,113<\/p>\n\t\t\n<\/div>\n

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Education<\/p>\n\t\t

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\n \n<\/div>\n\t\t\t

10.06%<\/p>\n\t\t\n<\/div>\n\t\t\t

\u20ac69,989<\/p>\n\t\t\n<\/div>\n

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Retail<\/p>\n\t\t

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\n \n<\/div>\n\t\t\t

20.22%<\/p>\n\t\t\n<\/div>\n\t\t\t

\u20ac55,311<\/p>\n\t\t\n<\/div>\n

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Five verticals, one month<\/p>\n\t\t

\n \n<\/div>\n\t\t\t

\u20ac9,916,735<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Altegio data, August 2026, appointments with a clear outcome. Most of them had no deposit and no card behind them<\/p>\n\t\t

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No tool gets all of it back, but the biggest losses sit in the most expensive slots \u2013 exactly what a deposit or a card guarantee protects<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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\n \t\t\t\\<\/span>\n\t\t\t\t\tthe solution<\/span>\n\t\t
\n \n<\/div>\n\t\t\t03 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Deposit or\u00a0card guarantee: set\u00a0the\u00a0rule once<\/h2>\n\t\t\t\t\t

Set the rules for your location once and Altegio applies them to every new online appointment that matches<\/p>\n\t\t

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deposit \u00b7 any supported payment system<\/p>\n\t\t

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Deposit at\u00a0booking<\/h3>\n\t\t\t\t\t

The client pays part of the visit at booking. Show up and it becomes the first payment, cancel late or no-show and it stays with you<\/p>\n\t\t

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Works with Adyen, Stripe, VivaWallet, LiqPay, Qton and other payment systems in Altegio<\/p>\n\t\t\t\t\t

A percentage or a fixed sum, custom per service<\/p>\n\t\t\t\t\t

Can stay on the client\u2019s balance for the next visit<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/article>\n

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card guarantee \u00b7 with Adyen<\/p>\n\t\t

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Card guarantee, nothing paid upfront<\/h3>\n\t\t\t\t\t

The client links a card and pays nothing now. A late cancellation or a no-show is charged from that card, so booking stays as easy as before<\/p>\n\t\t

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Late cancellation fee and no-show fee, set separately, works with Adyen activated<\/p>\n\t\t\t\t\t

Charged off-session, with automatic retries<\/p>\n\t\t\t\t\t

Combines with a deposit: the fee above the deposit is charged from the card<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/article>\n\n<\/div>\n\t\t\t

Payment policies replace the old online prepayment module: a booking either falls under a policy or nothing is asked<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

\n
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\n \t\t\t\\<\/span>\n\t\t\t\t\twhat your client sees<\/span>\n\t\t
\n \n<\/div>\n\t\t\t04 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Nothing is\u00a0taken from\u00a0a\u00a0client they did not\u00a0agree\u00a0to<\/h2>\n\t\t\t\t\t

Before confirming, the client sees the exact amounts and the free cancellation window, and money moves only in two situations<\/p>\n\t\t

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01<\/p>\n\t\t

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The\u00a0client agrees first<\/h3>\n\t\t\t\t\t

The amounts and the free window are shown before booking. Consent is two explicit checkboxes, never pre-ticked<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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02<\/p>\n\t\t

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Money moves only in\u00a0two situations<\/h3>\n\t\t\t\t\t

A no-show, or a cancellation or reschedule after the free window closes. Terms are locked at booking: changing settings tomorrow does not touch yesterday\u2019s appointment<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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03<\/p>\n\t\t

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Your\u00a0team keeps the\u00a0final word<\/h3>\n\t\t\t\t\t

A late online cancellation follows your rule on its own. Everything else the receptionist decides in the visit window: charge, waive or keep the deposit on the client\u2019s balance. An undecided no-show follows your rule at the end of the day<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Colouring, balayage \u00b7 \u20ac240<\/p>\n\t\t

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Card: \u2022\u2022\u2022\u2022 1115 linked<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Terms locked at booking: free cancellation 24 h \u00b7 late fee 50% \u00b7 no-show fee 70%<\/p>\n\t\t

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Cancelled 30 h before<\/p>\n\t\t\t\t\t

inside the free window<\/p>\n\t\t\n<\/div>\n

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\u20ac0 \u00b7 nothing charged<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Cancelled 5 h before, online<\/p>\n\t\t\t\t\t

your rule applies on its own<\/p>\n\t\t\n<\/div>\n

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\u20ac120 charged<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Did not show up<\/p>\n\t\t\t\t\t

the receptionist decides in the visit window<\/p>\n\t\t\n<\/div>\n

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\n \t\t\t

Charge \u20ac168<\/p>\n\t\t\n<\/div>\n

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Waive<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

No decision by the end of the visit day \u00b7 your no-show rule applies automatically<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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\n
\n \t\t\t\\<\/span>\n\t\t\t\t\twhere it applies<\/span>\n\t\t
\n \n<\/div>\n\t\t\t05 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Protect the\u00a0\u20ac600 slot, leave the\u00a0\u20ac30 one\u00a0alone<\/h2>\n\t\t\t\t\t

A policy does not have to cover everything. Limit it to the services, team members and clients where an empty slot actually hurts<\/p>\n\t\t

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\n \t\t\t\"Whole\t\t\n<\/div>\n
\n \t\t\t

by service<\/p>\n\t\t\t\t\t

Whole categories or\u00a0single services<\/h3>\n\t\t\t\t\t

Custom values for chosen ones: colouring carries a higher fee than a haircut<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

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\n \t\t\t\"Only\t\t\n<\/div>\n
\n \t\t\t

by team member<\/p>\n\t\t\t\t\t

Only your\u00a0senior specialists<\/h3>\n\t\t\t\t\t

The hours that are hardest to refill<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

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\n \t\t\t\"All,\t\t\n<\/div>\n
\n \t\t\t

by client<\/p>\n\t\t\t\t\t

All, new only or\u00a0existing only<\/h3>\n\t\t\t\t\t

New clients only is the cautious way to start<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

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\n \t\t\t\"From\t\t\n<\/div>\n
\n \t\t\t

by visit amount<\/p>\n\t\t\t\t\t

From\u00a0a\u00a0minimum visit amount<\/h3>\n\t\t\t\t\t

A \u20ac30 appointment books as before, a \u20ac300 one is protected<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

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\n
\n \t\t\t

Payment policy<\/p>\n\t\t\n<\/div>\n\t\t\t

Services<\/p>\n\t\t\t\t\t

Team members<\/p>\n\t\t\t\t\t

Clients<\/p>\n\t\t\t\t\t

Appointments<\/p>\n\t\t\n<\/div>\n

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\n
\n \t\t\t

Activated<\/p>\n\t\t\n<\/div>\n\t\t\t

Card guarantee<\/p>\n\t\t\n<\/div>\n

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Late cancellation fee<\/p>\n\t\t\t\t\t

50%<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

No-show fee<\/p>\n\t\t\t\t\t

70%<\/p>\n\t\t\t\t\t

70 percent<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Free cancellation<\/p>\n\t\t\t\t\t

24 h<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Minimum visit amount<\/p>\n\t\t\t\t\t

\u20ac150<\/p>\n\t\t\t\t\t

\u20ac150 minimum<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Services<\/p>\n\t\t\t\t\t

Colouring \u00b7 3 custom values<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Team members<\/p>\n\t\t\t\t\t

2 senior colourists<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Applied for<\/p>\n\t\t\t\t\t

New clients only<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Deadline to link a card<\/p>\n\t\t\t\t\t

15 min<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t\t

The summary of an active policy: card guarantee for colouring services from a \u20ac150 visit amount, two senior colourists, new clients only<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

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\n \t\t\t\\<\/span>\n\t\t\t\t\texamples<\/span>\n\t\t
\n \n<\/div>\n\t\t\t06 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Four\u00a0businesses, four\u00a0expensive slots, four\u00a0policies<\/h2>\n\t\t\t\t\t

Round numbers, not a promise of results: you set your own fees and windows<\/p>\n\t\t

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beauty \u00b7 colouring, balayage<\/p>\n\t\t

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\u20ac240<\/p>\n\t\t\t\t\t

3 hours of\u00a0your\u00a0top colourist<\/h3>\n\t\t
\n \t\t\t

Card guarantee, free cancellation up to 24 h<\/p>\n\t\t\t\t\t

Late cancellation fee 50%, no-show fee 70%<\/p>\n\t\t\n<\/div>\n\t\t\t

business keeps \u20ac168 on a no-show \u00b7 \u20ac120 on a late cancellation<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n \t\t\t

aesthetic medicine \u00b7 lip filler<\/p>\n\t\t

\n \t\t\t

\u20ac380<\/p>\n\t\t\t\t\t

A\u00a0prepared room and\u00a0an\u00a0opened product<\/h3>\n\t\t
\n \t\t\t

Deposit 30% at booking (\u20ac114) + no-show fee 70%, with Adyen<\/p>\n\t\t\t\t\t

The difference above the deposit is charged from the linked card<\/p>\n\t\t\n<\/div>\n\t\t\t

business keeps \u20ac266 on a no-show \u00b7 the \u20ac114 deposit on a late cancellation<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n \t\t\t

sport and entertainment \u00b7 private track slot<\/p>\n\t\t

\n \t\t\t

\u20ac450<\/p>\n\t\t\t\t\t

The\u00a0whole track for\u00a0an\u00a0hour, listed as\u00a0one\u00a0service<\/h3>\n\t\t
\n \t\t\t

Deposit 30% (\u20ac135), free cancellation up to 72 h<\/p>\n\t\t\n<\/div>\n\t\t\t

business keeps \u20ac135 \u00b7 up to \u20ac225 with a 50% no-show fee, with Adyen<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n \t\t\t

auto detailing \u00b7 ceramic coating<\/p>\n\t\t

\n \t\t\t

\u20ac600<\/p>\n\t\t\t\t\t

One\u00a0bay for\u00a06 hours<\/h3>\n\t\t
\n \t\t\t

Card guarantee, free cancellation up to 48 h<\/p>\n\t\t\t\t\t

Late cancellation fee 40%, no-show fee 50%<\/p>\n\t\t\n<\/div>\n\t\t\t

business keeps \u20ac300 on a no-show \u00b7 \u20ac240 on a late cancellation<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n\t\t\t

A policy applies per individual appointment: group events are not covered yet, 4HANDS+ packages will be<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\twhat it adds up to<\/span>\n\t\t
\n \n<\/div>\n\t\t\t07 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

What\u00a0a\u00a0payment policy is\u00a0worth in\u00a0a\u00a0month<\/h2>\n\t\t\t\t\t

A studio with 400 online appointments a month and a \u20ac95 average check, with the policy applied from a \u20ac150 visit amount and a 70% no-show fee<\/p>\n\t\t

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\n \t\t\t

\u2248100<\/p>\n\t\t\t\t\t

appointments covered by the policy, averaging \u20ac220<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u20ac22,000<\/p>\n\t\t\t\t\t

of monthly revenue under protection<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

7.63%<\/p>\n\t\t\t\t\t

fall through \u2013 Altegio beauty rate, August 2026<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u20ac1,680<\/p>\n\t\t\t\t\t

a month at risk in about 8 appointments<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u20ac1,175<\/p>\n\t\t\t\t\t

winback with a 70% no-show fee \u2013 about \u20ac590 if your team waives half<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

over a year<\/p>\n\t\t\t\t\t

\u2248 \u20ac14,100<\/p>\n\t\t\t\t\t

Twelve months of \u20ac1,175. A clinic is heavier on both sides: 12.67% and pricier slots<\/p>\n\t\t\n<\/article>\n

\n \t\t\t

plus: what you save on acquiring<\/p>\n\t\t\t\t\t

\u2248 \u20ac7,400 a year<\/p>\n\t\t\t\t\t

The same studio takes \u20ac38,000 a month by card through Altegio. At 0.99% + \u20ac0.20 instead of a typical 2.5% + \u20ac0.30 that is about \u20ac614 a month less in acquiring fees \u2013 enough to cover an Altegio licence for the year<\/p>\n\t\t\n<\/article>\n\n<\/div>\n

\n \t\t\t

Winback and the acquiring saving together: about \u20ac21,500 a year for one studio. Replace 400, \u20ac95 and 7.63% with your own numbers \u2013 they are all in your Altegio reports<\/p>\n\t\t\t\t\t\n\tConnect Adyen\n<\/a>\n\t\t\t\t\t\n\tConnect online payments\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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\n
\n \t\t\t\\<\/span>\n\t\t\t\t\twhy Adyen<\/span>\n\t\t
\n \n<\/div>\n\t\t\t08 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Why\u00a0connecting Adyen unlocks the\u00a0full version<\/h2>\n\t\t\t\t\t

Holding a card and charging it later, without the client present, needs a provider that supports off-session charging. In Altegio that provider is Adyen, our payment partner in Europe<\/p>\n\t\t

\n
\n \t\t\t

<\/p>\n\t\t\t\t\t

Without Adyen<\/p>\n\t\t\t\t\t

With Adyen<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Card guarantee: book with no money upfront<\/p>\n\t\t\t\t\tWithout Adyen<\/span>\n\t\t\t\t\t

\u2013<\/p>\n\t\t\t\t\tWith Adyen<\/span>\n\t\t\t\t\t

Yes<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

No-show fee higher than the deposit<\/p>\n\t\t\t\t\tWithout Adyen<\/span>\n\t\t\t\t\t

The fee equals the deposit<\/p>\n\t\t\t\t\tWith Adyen<\/span>\n\t\t\t\t\t

The difference is charged from the linked card<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Late cancellation and no-show fees charged from the card<\/p>\n\t\t\t\t\tWithout Adyen<\/span>\n\t\t\t\t\t

\u2013<\/p>\n\t\t\t\t\tWith Adyen<\/span>\n\t\t\t\t\t

Yes, off-session, with automatic retries if a charge fails<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Card acquiring fees<\/p>\n\t\t\t\t\tWithout Adyen<\/span>\n\t\t\t\t\t

Your provider\u2019s rate, often 2\u20133% + a fixed fee of up to \u20ac1<\/p>\n\t\t\t\t\tWith Adyen<\/span>\n\t\t\t\t\t

0.99% + \u20ac0.20 on EEA consumer cards<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Payment methods<\/p>\n\t\t\t\t\tWithout Adyen<\/span>\n\t\t\t\t\t

Depends on the provider<\/p>\n\t\t\t\t\tWith Adyen<\/span>\n\t\t\t\t\t

Apple Pay, Google Pay and local methods such as BLIK, Bizum, Girocard and Cartes Bancaires<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

What\u00a0you save on\u00a0acquiring<\/h3>\n\t\t
\n \t\t\t

Every provider charges an acquiring fee on every card payment, few show it: often 2\u20133% + a fixed fee of up to \u20ac1<\/strong> per transaction<\/p>\n\t\t\t\t\t

Adyen in Altegio: 0.99% + \u20ac0.20<\/strong> on EEA consumer cards \u2013 about 90% of transactions \u2013 on every card payment, not only on no-show fees<\/p>\n\t\t\t\t\t

Commercial and international cards: 2.50% to 3.90% + \u20ac0.20<\/p>\n\t\t\t\t\t

Same 0.99% in EUR, CZK, PLN, DKK, RON and HUF. Weekly payouts to your existing bank account, no separate merchant account<\/p>\n\t\t\t\t\t

Over a year the difference can cover your Altegio licence<\/p>\n\t\t\n<\/div>\n\t\t\t

Your saving depends on your client mix and current rates. Full details on the Altegio and Adyen page<\/a><\/p>\n\t\t\t\t\t

Your payment system\u2019s usual rate for online payments applies. Setup guide: payment policies in Altegio<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Payment policy type<\/p>\n\t\t\t\t\t

How a new online appointment is confirmed by default<\/p>\n\t\t

\n
\n \n<\/div>\n
\n \t\t\t

No payment policy<\/p>\n\t\t\t\t\t

Clients book without a deposit or a card<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \n<\/div>\n
\n \t\t\t

Deposit<\/p>\n\t\t\t\t\t

Part of the visit is paid at booking and kept on a late cancellation or a no-show<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n
\n \n<\/div>\n\n<\/div>\n
\n \t\t\t

Card guarantee<\/p>\n\t\t\t\t\t

A card is linked at booking, fees are charged from it<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Adyen connected<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t

Deadline to pay or link a card<\/p>\n\t\t

\n \t\t\t

15 min \u25be<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

\u20ac1.39 trillion<\/p>\n\t\t\t\t\t

processed by Adyen in 2025<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u20ac804 billion<\/p>\n\t\t\t\t\t

in the first half of 2026 alone, up 24% year on year<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Euronext Amsterdam<\/p>\n\t\t\t\t\t

listed since 2018, a European company with a banking licence<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

PCI DSS Level 1<\/p>\n\t\t\t\t\t

certified service provider: Adyen holds the card data<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\twhat sets Altegio apart<\/span>\n\t\t
\n \n<\/div>\n\t\t\t09 \/ 09<\/span>\n\t\t\n<\/div>\n\t\t\t

Your\u00a0brand platform, not\u00a0a\u00a0marketplace<\/h2>\n\t\t\t\t\t

No commission on new clients, no booking fees, and the decision to charge or waive stays with your team<\/p>\n\t\t

\n
\n
\n \t\t\t

No\u00a0marketplace between you and\u00a0your\u00a0clients<\/h3>\n\t\t\t\t\t

Marketplaces charge up to 20% new-client commission and some sell no-show protection on top. Altegio charges neither<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Both modes, not\u00a0just\u00a0one<\/h3>\n\t\t\t\t\t

Deposit with any supported payment system, card guarantee with Adyen, or both combined<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Control stays with\u00a0your\u00a0team<\/h3>\n\t\t\t\t\t

Charge, waive or keep the deposit on the client\u2019s balance, with permissions for who may waive<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Acquiring that pays for\u00a0the\u00a0licence<\/h3>\n\t\t\t\t\t

0.99% + \u20ac0.20 on every card payment through Adyen, against the 2\u20133% + fixed fee most providers charge. Over a year the difference can cover your Altegio licence<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t

What\u00a0your\u00a0team sees<\/h3>\n\t\t
\n \t\t\t

The visit window shows the linked card, the fees locked at booking and the payment status<\/p>\n\t\t\t\t\t

Visit history shows what was collected, appointment by appointment<\/p>\n\t\t\t\t\t

Phone bookings get a payment link: unpaid by the deadline, the appointment leaves the calendar<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Try it on your own calendar: 7 days free, your team keeps every decision<\/p>\n\t\t\t\t\t\n\tStart your 7-day free trial\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n
\n \t\t\t

Pending<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Arrived<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

No-show<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Confirmed<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

MW<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Mary White<\/p>\n\t\t\t\t\t

Colouring, balayage \u00b7 3 h \u00b7 Thu 3 Sep, 14:00<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

Payment policy<\/p>\n\t\t

\n \t\t\t

Applied<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t

The free cancellation window closed on 2 Sep at 14:00. The fees locked at booking apply<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t

Card guarantee<\/p>\n\t\t\t\t\t

Mastercard \u2022\u2022\u2022\u2022 1115<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Late cancellation fee \u00b7 50%<\/p>\n\t\t\t\t\t

\u20ac120<\/p>\n\t\t\t\t\t

\u20ac120 deposit<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

No-show fee \u00b7 70%<\/p>\n\t\t

\n \t\t\t

\u20ac168<\/p>\n\t\t

\n \t\t\t

Paid<\/p>\n\t\t\t\t\t

Paid status<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

Charge the fee<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Waive the fee<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Keep on balance<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\twhere to start<\/span>\n\t\t
\n \n<\/div>\n\n<\/div>\n\t\t\t

Three steps, the\u00a0Adyen part in\u00a0the\u00a0middle<\/h2>\n\t\t\t\t\t

Step 1 costs nothing, step 3 works with your current payment system, step 2 turns \u201cdeposit only\u201d into the full version<\/p>\n\t\t

\n
\n
\n
\n \t\t\t

01<\/p>\n\t\t

\n \t\t\t

Look at\u00a0your\u00a0ten most expensive services<\/h3>\n\t\t\t\t\t

And how many of them ended in a no-show or a late cancellation last quarter. The numbers are in your Altegio reports<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t

02<\/p>\n\t\t

\n \t\t\t

Connect Adyen<\/h3>\n\t\t\t\t\t

Onboarding with business verification takes a few days, so start before you need it. Only the Location Owner can connect it<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t

03<\/p>\n\t\t

\n \t\t\t

Turn on\u00a0a\u00a0policy for\u00a0those services only<\/h3>\n\t\t\t\t\t

For new clients, with a fair free window. Review after a month and widen from there<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t\n\tConnect Adyen\n<\/a>\n\t\t\t\t\t\n\tConnect online payments\n<\/a>\n\t\t\t\t\t\n\tRead the setup guide\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n
\n
\n \t\t\t

Reports<\/p>\n\t\t\t\t\t

Team<\/p>\n\t\t\t\t\t

Clients<\/p>\n\t\t\t\t\t

Online booking<\/p>\n\t\t\t\t\t

Services<\/p>\n\t\t

\n \t\t\t

Digital payments<\/p>\n\t\t\n<\/div>\n\t\t\t

Payment policy<\/p>\n\t\t\t\t\t

Payment methods<\/p>\n\t\t\t\t\t

Finance<\/p>\n\t\t\t\t\t

Payroll<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Payment policy<\/p>\n\t\t\t\t\t

Protect your revenue from late cancellations and no-shows<\/p>\n\t\t\t\t\t

Payment system<\/p>\n\t\t

\n
\n \t\t\t

adyen<\/p>\n\t\t\t\t\t

Card guarantee<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Connected<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Policy type<\/p>\n\t\t

\n \t\t\t

Deposit<\/p>\n\t\t

\n \t\t\t

Off<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

Card guarantee<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Active<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n
\n \t\t\t

Start protecting your\u00a0most expensive slots<\/h2>\n\t\t\t\t\t

Connect Adyen so card guarantee is ready when you need it, then switch on a policy where an empty slot hurts most<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t\n\tConnect Adyen\n<\/a>\n\t\t\t\t\t\n\tConnect online payments\n<\/a>\n\t\t\t\t\t\n\tStart your 7-day free trial\n<\/a>\n\t\t\n<\/div>\n\t\t\t

registered companies \u00b7 the Location Owner connects it \u00b7 a few days of onboarding<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tquestions<\/span>\n\t\t
\n \n<\/div>\n\n<\/div>\n\t\t\t

Frequently asked questions<\/h2>\n\t\t\t\t\t

The questions owners ask before switching a policy on<\/p>\n\t\t

\n
\n
\n \t\t\t

Will this take money from\u00a0my clients in\u00a0a\u00a0way they did not\u00a0agree\u00a0to?<\/h3>\n\t\t\t\t\t

No. The client sees the amounts and the free window before confirming and ticks two explicit checkboxes. The card can only be charged for a no-show or a cancellation after the free window, on the terms locked at booking<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Will my clients accept\u00a0this?<\/h3>\n\t\t\t\t\t

They already do, from hotels, airlines and clinics. What matters is how the rule is presented: clear amounts before booking, a fair free cancellation window of 1 to 72 hours, and a receptionist who can make an exception for a loyal client. All three are built in<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Who\u00a0is\u00a0Adyen?<\/h3>\n\t\t\t\t\t

A European payment company listed on Euronext Amsterdam since 2018, with a banking licence and PCI DSS Level 1 certification. It processed \u20ac1.39 trillion in 2025 and publishes its results<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Who\u00a0is\u00a0responsible for\u00a0what?<\/h3>\n\t\t\t\t\t

Your business is the merchant of record: the service, the fees, the windows and the decision to charge or waive are yours. Adyen tokenises and holds the card data. Altegio provides the mechanics<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Does it\u00a0cover group events and\u00a0free test drives?<\/h3>\n\t\t\t\t\t

A policy applies per individual appointment. Group events are not covered yet, 4HANDS+ packages will be. Services priced at zero are skipped, so a test drive is protected only as a paid slot<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n
\n \t\t\t

Is\u00a0it\u00a0available for\u00a0my business?<\/h3>\n\t\t\t\t\t

Payment policies are rolling out gradually across Europe. Adyen is open to registered companies, not individual entrepreneurs, depending on country and business category, and only the Location Owner can connect it<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n\t\t\t

Fees must be proportionate: European consumer law lets clients challenge a penalty out of scale with the loss, so set percentages with the real cost of an empty slot in mind. The payment policy page for your clients: alteg.io\/en\/info\/payment-policy<\/a><\/p>\n\t\t\n<\/div>\n\n<\/section>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

payment policies \u00b7 card guarantee \u00b7 Adyen Protect your\u00a0most expensive slots from\u00a0no-shows Altegio now lets you ask your clients for a deposit or a card guarantee when they book certain services online, so a late cancellation or a no-show pays for the slot instead of you Deposit Card guarantee Free cancellation window Rules by service […]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-48589","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t