{"id":420379,"date":"2026-11-04T12:50:08","date_gmt":"2026-11-04T12:50:08","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=420379"},"modified":"2026-11-04T12:58:54","modified_gmt":"2026-11-04T12:58:54","password":"","slug":"420379","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/420379\/","title":{"rendered":"Altegio and Ayudena (Telegram)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ayudena<\/strong> is an AI assistant that automates client booking in Altegio. You get a link to an assistant for yourself or a team member so clients can book appointments 24\/7 in a single conversation. The client writes in natural language and picks a time; services, prices, and free slots always come from Altegio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Developer: Ayudena (Ukraine). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/ayudena.com\/\">ayudena.com<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Demo: <a href=\"https:\/\/t.me\/BarberBotUA_bot\">BarberBotUA_bot<\/a> on Telegram.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/11\/image1.png\" alt=\"\" class=\"wp-image-420328\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What Ayudena can do<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>booking in natural language: the client writes what they want, for example a haircut on Friday, and the AI assistant understands and offers free slots;<\/li>\n\n\n\n<li>booking confirmation: the client shares name and phone; the appointment is created only after Altegio confirms;<\/li>\n\n\n\n<li>services and prices: the assistant shows the exact service name, price, and duration from Altegio;<\/li>\n\n\n\n<li>FAQ answers: address, hours, website, phone, parking, and payment methods based on the branch description in Altegio;<\/li>\n\n\n\n<li>&#8220;My appointments&#8221;: shows upcoming visits booked through this assistant;<\/li>\n\n\n\n<li>cancellation of a mistaken booking within 10 minutes after it was created;<\/li>\n\n\n\n<li>reminders 24 hours and 1 hour before the visit;<\/li>\n\n\n\n<li>a repeat visit invitation after 21 days;<\/li>\n\n\n\n<li>voice messages: the client can send voice or video notes; the assistant transcribes and replies as to text;<\/li>\n\n\n\n<li>multi person booking: understands requests like &#8220;me and my son for a haircut&#8221; and creates separate Altegio calendar entries;<\/li>\n\n\n\n<li>multilingual support: understands 100+ languages and replies in the client&#8217;s language (service names and address are not translated).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How Ayudena works with Altegio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Altegio is the single source of truth: the assistant does not cache business data or invent slots. When you change prices or schedules in Altegio, the assistant uses the updated data immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reads from Altegio:<\/strong> master services, prices, and duration; schedule and free slots; branch name, address, time zone, phones, website, and description; photo and specialization from the employee profile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Writes to Altegio:<\/strong> a new appointment with the client name and phone; deletion if the client cancels a mistaken booking within the first 10 minutes. Ayudena does not change services, schedules, prices, or branch settings. Appointments appear in the regular Altegio calendar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"628\" height=\"340\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/11\/image2.png\" alt=\"\" class=\"wp-image-420352\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/11\/image2.png 628w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/11\/image2-300x162.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/11\/image2-360x195.avif 360w\" sizes=\"auto, (max-width: 628px) 100vw, 628px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Who it is for and what to prepare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Egoist AI<\/strong> is for a master with a personal Altegio login and employee profile. Each master connects a separate assistant. <strong>Salon AI<\/strong> provides one shared link for up to 10 masters in a branch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before connecting, check in Altegio: online booking is enabled on the employee profile with a square photo from 640\u00d7640 px and a specialization; at least one service is open for online booking, linked to the master, with price and duration; working hours, breaks, and days off are filled in; branch name, address, and time zone are set. Telegram must be up to date and the account must have fewer than 20 custom AI assistants.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to connect<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Setup takes about 5 minutes.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign in to Altegio with the employee login you will use.<\/li>\n\n\n\n<li>Open the <a href=\"https:\/\/app.alteg.io\/e\/mp_2068_ayudena\/\">Ayudena Integration Hub card<\/a> or go to <strong>Administration<\/strong> \u2192 <strong>Integrations<\/strong>, find Ayudena under <strong>AI Apps &amp; Assistants<\/strong>, and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Approve Altegio access (client base, booking form, settings, appointment calendar) and click <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>On the payment page, accept the offer, confirm monthly billing, and pay by card.<\/li>\n\n\n\n<li>After payment, open <strong>AyudenaManager<\/strong> from the Telegram account that will own the assistant, tap Start, and follow the steps. When the manager replies that setup is complete, copy the link and share it on Instagram, your website, and other client channels.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Channels<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The base subscription currently runs in <strong>Telegram<\/strong>. WhatsApp and Instagram Direct will be added when the partner can guarantee stable operation; see the Integration Hub card and ayudena.com for the latest channel list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Availability<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ayudena is available for Altegio locations in <strong>Ukraine<\/strong> through the Altegio Integration Hub.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Integration Hub card shows pricing from <strong>1999 \u20b4<\/strong> per month and a <strong>7 day<\/strong> trial for new users.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Egoist AI<\/strong>: 1999 \u20b4\/month per master (team member link, 1 assistant per master);<\/li>\n\n\n\n<li><strong>Salon AI<\/strong>: 8999 \u20b4\/month per salon (shared link, 1 assistant for up to 10 masters);<\/li>\n\n\n\n<li><strong>Egoist + Salon AI<\/strong>: 9999 \u20b4\/month (shared link plus team member link, 2 assistants per branch).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Billing is monthly in hryvnia. The subscription is fixed: dialog and message volume does not change the price. Confirm current plans on <a href=\"https:\/\/ayudena.com\/\">ayudena.com<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Security and data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ayudena creates a separate account for the assistant and does not connect to your business phone number. The Telegram assistant account belongs to you. The assistant key is stored encrypted. The client sends name and phone when confirming a booking. Servers run in AWS European Sovereign Cloud in Germany; data is encrypted in transit and at rest and is not used to train public models.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disconnecting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To disconnect Ayudena, open <strong>Administration<\/strong> \u2192 <strong>Integrations<\/strong> \u2192 <strong>Installed<\/strong> \u2192 Ayudena and click <strong>Disconnect<\/strong>. The subscription stops, no new charges are made, and the assistant stops booking clients. Existing appointments remain in Altegio. To use the paid month after an accidental disconnect, connect again and confirm recovery in Telegram.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How does it work?<\/strong> The AI assistant connects to Altegio and talks to the client. It interprets the request and always checks services, prices, duration, and slots in Altegio. The client writes by text or voice \u2192 the assistant clarifies details \u2192 shows real schedule slots \u2192 creates the booking only after Altegio confirms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are Instagram Direct and WhatsApp included?<\/strong> Today the assistant works in Telegram. Other channels will be added when stable operation is guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does it understand informal language and typos?<\/strong> Yes, for text messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Will I get a notification about a new booking?<\/strong> The booking appears in the Altegio calendar like any online booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I am not listed among masters or there are no services.<\/strong> Enable online booking on the employee profile and open at least one service for online booking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>email: <a href=\"mailto:support@ayudena.com\">support@ayudena.com<\/a> (include your Altegio branch name and assistant link);<\/li>\n\n\n\n<li>Telegram and phone: +380 (97) 774-16-33;<\/li>\n\n\n\n<li>support hours: Mon\u2013Fri 09:00\u201318:00, on call on weekends;<\/li>\n\n\n\n<li>website: <a href=\"https:\/\/ayudena.com\/\">ayudena.com<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ayudena is an AI assistant that automates client booking in Altegio. You get a link to an assistant for yourself or a team member so clients can book appointments 24\/7 in a single conversation. The client writes in natural language and picks a time; services, prices, and free slots always come from Altegio. Developer: Ayudena [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[3226,100,100],"doc_tag":[1462,1447,1387,1507,1252,1609,1297,1357],"class_list":["post-420379","docs","type-docs","status-publish","hentry","doc_category-ai-apps-assistants","doc_category-integrations","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-assistant-en","doc_tag-client-en","doc_tag-location-en","doc_tag-online-booking-en","doc_tag-service-en","doc_tag-team-member-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ayudena is an AI assistant that automates client booking in Altegio. 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