{"id":419923,"date":"2026-10-29T14:54:38","date_gmt":"2026-10-29T14:54:38","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=419923"},"modified":"2026-10-29T15:00:12","modified_gmt":"2026-10-29T15:00:12","password":"","slug":"419923","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/419923\/","title":{"rendered":"Sending SMS through Altegio in Poland and Czechia"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Locations in Poland and Czechia can send SMS notifications to clients and team members through Altegio&#8217;s own SMS service. You don&#8217;t connect an integration, register with an SMS provider, or sign a separate contract. You top up your balance in Altegio, choose which notifications go by SMS, and the cost of each SMS is deducted from the balance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When to use<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You want to send SMS reminders and booking notifications without connecting a third-party SMS provider.<\/li>\n\n\n\n<li>You want to pay for SMS in the same place as your Altegio subscription.<\/li>\n\n\n\n<li>You need to check how much one SMS costs and how much is left on your balance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This option is available for locations in <strong>Poland<\/strong> and <strong>Czechia<\/strong>. The <strong>SMS<\/strong> channel with the <strong>Altegio<\/strong> service is already listed in your delivery channels. You don&#8217;t need to connect anything in <strong>Integrations<\/strong>.<\/li>\n\n\n\n<li>SMS are sent only to phone numbers in the location&#8217;s country: a Polish location sends SMS to Polish numbers, a Czech location to Czech numbers.<\/li>\n\n\n\n<li>SMS are sent with <strong>Altegio<\/strong> as the sender name. You can&#8217;t set your own sender name.<\/li>\n\n\n\n<li>To top up the balance, you need access to the <strong>Billing<\/strong> section. The account <strong>Owner<\/strong> has it. Other team members need the <strong>Access to the Billing section<\/strong> permission. See <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4847265161245-billing-analytics-and-sms-mailings-access-rights\">Billing and SMS mailings access rights<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">SMS prices<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You pay for each SMS part you send. Prices exclude VAT.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Country<\/th><th>Price per SMS part<\/th><\/tr><\/thead><tbody><tr><td>Poland<\/td><td>0.09 PLN<\/td><\/tr><tr><td>Czechia<\/td><td>0.99 CZK<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How long one SMS part is<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The length of one part depends on the characters in the message. If the text contains at least one Polish or Czech letter with a diacritic (for example, \u0105, \u0142, \u0159, \u010d) or a Cyrillic letter, the whole message counts as Unicode.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Message text<\/th><th>Fits in one part<\/th><th>Longer message, per part<\/th><\/tr><\/thead><tbody><tr><td>Plain Latin letters, digits, and standard symbols (GSM-7)<\/td><td>Up to 160 characters<\/td><td>153 characters<\/td><\/tr><tr><td>Unicode: \u0105, \u0142, \u0159, \u010d, Cyrillic<\/td><td>Up to 70 characters<\/td><td>67 characters<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For example, a 200-character reminder in plain Latin letters takes 2 parts, and the same reminder with Polish letters takes 3 parts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">100 free SMS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Altegio credits your SMS balance once with an amount equal to the cost of 100 SMS: 9 PLN in Poland or 99 CZK in Czechia.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New locations<\/strong> receive this credit after they complete onboarding.<\/li>\n\n\n\n<li><strong>Existing locations<\/strong> receive the credit once.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to set up<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1. Find the SMS channel<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Notifications<\/strong> and open the <strong>Delivery channels<\/strong> tab.<\/li>\n\n\n\n<li>Find <strong>SMS<\/strong> in the <strong>Connected<\/strong> list. Under it you see <strong>Altegio<\/strong> and the price of one message, for example <strong>One message &#8211; 0.09 z\u0142<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">While your balance is empty, the channel shows the <strong>Insufficient funds<\/strong> status, and SMS are not sent.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae47b594d89c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae47b594d89c\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1853\" height=\"1200\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient.png\" alt=\"The SMS channel with the Altegio service in Delivery channels\" class=\"wp-image-420028\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient.png 1853w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient-300x194.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient-1024x663.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient-768x497.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient-1536x995.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-01_delivery_channels_sms_insufficient-360x233.png 360w\" sizes=\"auto, (max-width: 1853px) 100vw, 1853px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2. Top up your balance<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <strong>SMS<\/strong> row, click <strong>Top up<\/strong>. The <strong>Payment for services<\/strong> page opens in a new browser tab.<\/li>\n\n\n\n<li>In <strong>Payment method<\/strong>, select how you want to pay:\n<ul class=\"wp-block-list\">\n<li><strong>Bank cards &amp; Adyen<\/strong><\/li>\n\n\n\n<li><strong>Gift card<\/strong><\/li>\n\n\n\n<li><strong>Bank transfer<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae47b594f1cb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae47b594f1cb\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1393\" height=\"1200\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options.png\" alt=\"Payment methods on the Payment for services page\" class=\"wp-image-419953\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options.png 1393w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options-300x258.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options-1024x882.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options-768x662.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-02_payment_method_options-360x310.png 360w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Select the three checkboxes to accept the user agreement, the license agreement, and the personal data collection and processing conditions.<\/li>\n\n\n\n<li>Enter the top-up amount.<\/li>\n\n\n\n<li>Click <strong>Checkout<\/strong> and complete the payment.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can also open the same page from <strong>Billing &gt; Breakdown<\/strong>: click <strong>Top up<\/strong> in the top right corner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Altegio doesn&#8217;t issue invoices for balance top-ups automatically. If you need an invoice, contact Altegio support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3. Turn on SMS for notification types<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The balance alone doesn&#8217;t start SMS sending. Choose which notifications go by SMS.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Notifications<\/strong> and open the <strong>Notification types<\/strong> tab.<\/li>\n\n\n\n<li>Turn on the toggle next to the notification you need, for example <strong>Appointment reminder<\/strong>.<\/li>\n\n\n\n<li>Click the notification name to open its settings.<\/li>\n\n\n\n<li>On the <strong>General settings<\/strong> tab, find the <strong>Sending notifications<\/strong> block. In the <strong>SMS<\/strong> row, select a sending rule:\n<ul class=\"wp-block-list\">\n<li><strong>Always send<\/strong>: the notification goes by SMS every time.<\/li>\n\n\n\n<li><strong>Send if delivery failed to previous channel<\/strong>: SMS is sent only if the notification wasn&#8217;t delivered through the channels listed above SMS.<\/li>\n\n\n\n<li><strong>Do not send<\/strong>: this notification never goes by SMS.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae47b5950afb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae47b5950afb\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1541\" height=\"1126\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited.png\" alt=\"The SMS sending rule in the Sending notifications block\" class=\"wp-image-420055\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited.png 1541w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited-300x219.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited-1024x748.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited-768x561.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited-1536x1122.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-03_sending_notifications_sms-edited-360x263.png 360w\" sizes=\"auto, (max-width: 1541px) 100vw, 1541px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Repeat for each notification you want to send by SMS. To change the message text, see <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4870263029405\/\">Notification types: configuring templates<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Altegio sends SMS for the notifications you turned on and deducts the cost of each SMS part from your balance. The current balance is shown next to <strong>Breakdown<\/strong> in the <strong>Billing<\/strong> menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open <strong>Billing &gt; Breakdown<\/strong> to see your top-ups and deductions. Filter them by period, transaction type, category, and deduction type, then click <strong>Show<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae47b5951f6d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae47b5951f6d\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1480\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown.png\" alt=\"The SMS balance next to Breakdown in the Billing menu and the transaction filters\" class=\"wp-image-420001\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown.png 1920w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown-300x231.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown-1024x789.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown-768x592.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown-1536x1184.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/sms-altegio-pl-cz-04_billing_breakdown-360x278.png 360w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When the balance reaches 0, SMS stop being sent until you top it up again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Do I need to connect an SMS provider in Integrations?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. The <strong>SMS<\/strong> channel with the <strong>Altegio<\/strong> service is already in <strong>Notifications &gt; Delivery channels<\/strong>. Top up your balance and turn on SMS in the notification types you need.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>I topped up the balance, but clients don&#8217;t get SMS. Why?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The balance only pays for SMS. You also need to turn on SMS for each notification: open <strong>Notifications &gt; Notification types<\/strong>, click the notification, and in the <strong>Sending notifications<\/strong> block set the <strong>SMS<\/strong> row to <strong>Always send<\/strong> or <strong>Send if delivery failed to previous channel<\/strong>. Then click <strong>Save<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>How much does one SMS cost in Poland and Czechia?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">One SMS part costs 0.09 PLN in Poland and 0.99 CZK in Czechia, excluding VAT.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Why was one SMS charged as several?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">A long message is split into parts, and each part is charged. A message in plain Latin letters fits 160 characters in one part. If it contains Polish or Czech letters with diacritics (\u0105, \u0142, \u0159, \u010d) or Cyrillic, one part fits only 70 characters.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Do I get free SMS to start with?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Yes. Altegio credits your balance once with the cost of 100 SMS: 9 PLN in Poland or 99 CZK in Czechia. New locations receive it after onboarding, and existing locations receive it once.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>What does Insufficient funds mean next to SMS?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Your SMS balance is empty, so SMS are not sent. Click <strong>Top up<\/strong> in the <strong>SMS<\/strong> row and pay for a top-up.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Can I send SMS to clients with foreign phone numbers?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. SMS are sent only to phone numbers in the location&#8217;s country. A Polish location sends SMS to Polish numbers, and a Czech location to Czech numbers.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Can SMS be sent under my business name?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. SMS are sent with <strong>Altegio<\/strong> as the sender name.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>How do I pay for the top-up?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">By bank card, gift card, or bank transfer. Choose <strong>Bank cards &amp; Adyen<\/strong>, <strong>Gift card<\/strong>, or <strong>Bank transfer<\/strong> in the <strong>Payment method<\/strong> field on the <strong>Payment for services<\/strong> page.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>How do I get an invoice for a top-up?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Invoices for top-ups aren&#8217;t issued automatically. Contact Altegio support and request one.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Where can I see my current SMS balance?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-11\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">In the <strong>Billing<\/strong> menu, next to <strong>Breakdown<\/strong>. The full history of top-ups and deductions is on the <strong>Billing &gt; Breakdown<\/strong> page.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-12\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>SMS aren&#8217;t delivered or the balance is charged incorrectly. Who should I contact?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-12\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Contact Altegio support. You don&#8217;t need to contact the SMS provider.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-13&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-13\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Who can top up the SMS balance?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-13\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-13-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The account Owner and any team member with the <strong>Access to the Billing section<\/strong> permission. See <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4847265161245-billing-analytics-and-sms-mailings-access-rights\">Billing and SMS mailings access rights<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Locations in Poland and Czechia can send SMS notifications to clients and team members through Altegio&#8217;s own SMS service. You don&#8217;t connect an integration, register with an SMS provider, or sign a separate contract. You top up your balance in Altegio, choose which notifications go by SMS, and the cost of each SMS is deducted [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[106],"doc_tag":[2086,1507,1252,1357],"class_list":["post-419923","docs","type-docs","status-publish","hentry","doc_category-sms-provider-integration","doc_tag-billing-en","doc_tag-client-en","doc_tag-location-en","doc_tag-team-member-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Top up your balance in Altegio and send SMS notifications in Poland and Czechia without an SMS provider: prices, message length, and setup.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" 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