Payment policy<\/strong> block.<\/li>\n<\/ol>\n\n\n\nThe Payment policy<\/strong> block shows the policy status next to the block title. Client accepted<\/strong> means the client paid the deposit or linked a card when booking. The amounts in the block are fixed at the moment the client accepted the policy terms.<\/p>\n\n\n\nCard guarantee mode<\/h3>\n\n\n\n In Card guarantee mode, the Payment policy<\/strong> block shows:<\/p>\n\n\n\n\nCard guarantee<\/strong>: the brand and the last 4 digits of the card the client linked (for example, MasterCard \u2022\u2022\u2022\u2022 0005<\/strong>).<\/li>\n\n\n\nLate cancellation fee<\/strong>: the amount charged to the linked card if the client cancels or reschedules after the free cancellation period.<\/li>\n\n\n\nNo-show fee<\/strong>: the amount charged to the linked card if the client doesn’t come.<\/li>\n<\/ul>\n\n\n\n\n\t\t\t\n\t\t\t\tDeposit mode<\/h3>\n\n\n\n In Deposit mode, the Payment policy<\/strong> block shows:<\/p>\n\n\n\n\nDeposit<\/strong>: the deposit amount and its status. Paid<\/strong> means the client paid the deposit online. Charged<\/strong> means the deposit went to the business.<\/li>\n\n\n\nNo-show fee<\/strong>: the full no-show fee set in the policy, including the deposit.<\/li>\n<\/ul>\n\n\n\nAmount due<\/strong> at the bottom of the visit screen is the visit total minus the paid deposit. For example, for a 50 \u20ac service with a 10 \u20ac deposit, Amount due<\/strong> is 40 \u20ac.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tHow to check the free cancellation deadline<\/h3>\n\n\n\n The free cancellation period is the time before the appointment when the client can cancel or reschedule without losing the deposit or paying the late cancellation fee. Its length is set in the payment policy (for example, 24 hours before the appointment).<\/p>\n\n\n\n
The Payment policy<\/strong> block shows a calendar icon next to Deposit<\/strong> (Deposit mode) or Late cancellation fee<\/strong> (Card guarantee mode):<\/p>\n\n\n\n\nGreen icon<\/strong>: the free cancellation period hasn’t ended yet. Tap the icon to see the deadline (for example, Free cancellation before: Today at 04:00 PM<\/strong>).<\/li>\n\n\n\nRed icon<\/strong>: the free cancellation period has ended. In Deposit mode, the block also shows the Free cancellation time has passed<\/strong> banner with the deadline date and time. If the appointment is cancelled after this point, the business keeps the deposit.<\/li>\n<\/ul>\n\n\n\n\n\t\t\t\n\t\t\t\tHow to close a visit with a deposit<\/h2>\n\n\n\n When the client comes to a Deposit mode appointment, the paid deposit counts toward the visit payment.<\/p>\n\n\n\n
\nOpen the appointment on the Calendar<\/strong> tab.<\/li>\n\n\n\nExpand the payment panel at the bottom of the visit screen. The panel shows Amount due<\/strong>, Deposit (paid)<\/strong>, and Deposit<\/strong>.<\/li>\n\n\n\nTap Apply deposit<\/strong>.<\/li>\n\n\n\nPay the remaining Amount due<\/strong> with any payment method. <\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\t\nExample<\/strong><\/p>\n\n\n\nThe Haircut & Styling<\/strong> service costs 50 \u20ac, and the client paid a 10 \u20ac deposit online. Amount due<\/strong> is 40 \u20ac. After you tap Apply deposit<\/strong>, the client pays the remaining 40 \u20ac.<\/p>\n<\/blockquote>\n\n\n\nHow to close a visit with a card guarantee<\/h2>\n\n\n\n In Card guarantee mode, the client doesn’t pay anything upfront. Amount due<\/strong> at the bottom of the visit screen equals the full visit total. The client pays for the visit with any payment method, as for an appointment without a payment policy. The linked card isn’t used to pay for services. It is charged only for a late cancellation fee or a no-show fee.<\/p>\n\n\n\nWhat to do when a client cancels late<\/h2>\n\n\n\n A late cancellation is a cancellation after the free cancellation period has ended but before the appointment time. To cancel the appointment, delete it from the visit screen. When the free cancellation period has ended, the app asks what to do with the deposit or the late cancellation fee.<\/p>\n\n\n\n
Late cancellation in Deposit mode<\/h3>\n\n\n\n\nOpen the appointment on the Calendar<\/strong> tab.<\/li>\n\n\n\nTap the trash bin icon at the top of the visit screen. The Client cancelled late<\/strong> window opens.<\/li>\n\n\n\nCheck the amount in Paid deposit<\/strong>.<\/li>\n\n\n\nChoose what happens to the deposit:\n\nTo keep the deposit for the business, leave Keep deposit on the client’s balance<\/strong> off. The toggle is off by default.<\/li>\n\n\n\nTo return the deposit to the client’s balance for future visits, turn on Keep deposit on the client’s balance<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\nTap Confirm<\/strong>.<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\tAfter you tap Confirm<\/strong>, the appointment is deleted from the calendar. To go back to the visit screen without cancelling, tap Cancel<\/strong>.<\/p>\n\n\n\nLate cancellation in Card guarantee mode<\/h3>\n\n\n\n\nOpen the appointment on the Calendar<\/strong> tab.<\/li>\n\n\n\nTap the trash bin icon at the top of the visit screen. The Client cancelled late<\/strong> window opens.<\/li>\n\n\n\nCheck the fee in Amount<\/strong>.<\/li>\n\n\n\nChoose what happens to the fee:\n\nTo charge the late cancellation fee to the client’s linked card, leave Charge late cancellation fee<\/strong> on. The toggle is on by default, and the window shows The fee will be charged to the client’s card<\/strong>.<\/li>\n\n\n\nTo cancel the appointment without a fee, turn off Charge late cancellation fee<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\nTap Confirm<\/strong>.<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\tAfter you tap Confirm<\/strong>, the appointment is deleted from the calendar.<\/p>\n\n\n\nWhat to do when a client reschedules late<\/h2>\n\n\n\n When you move a Card guarantee mode appointment to another date or time after the free cancellation period has ended, the Late reschedule<\/strong> window opens.<\/p>\n\n\n\n\nOpen the appointment on the Calendar<\/strong> tab.<\/li>\n\n\n\nChange the date or time of the appointment. The Late reschedule<\/strong> window opens.<\/li>\n\n\n\nCheck the fee in Amount<\/strong>.<\/li>\n\n\n\nChoose what happens to the fee:\n\nTo charge the late cancellation fee to the client’s linked card, leave Charge late cancellation fee<\/strong> on. The toggle is on by default.<\/li>\n\n\n\nTo move the appointment without a fee, turn off Charge late cancellation fee<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\nTap Confirm<\/strong>.<\/li>\n<\/ol>\n\n\n\nAfter you tap Confirm<\/strong>, the appointment moves to the new date and time without a payment policy, whether the fee was charged or not. The moved appointment has no linked card and no free cancellation period.<\/p>\n\n\n\nWhat to do when a client doesn’t show up<\/h2>\n\n\n\n Mark an appointment as No-show<\/strong> only after the appointment time, when the client didn’t come. If the client warned you in advance, cancel the appointment instead.<\/p>\n\n\n\nIn Deposit mode, when you mark the appointment as No-show<\/strong>, the deposit goes to the business, and the Deposit<\/strong> line shows the Charged<\/strong> status. If the no-show fee in the policy is higher than the deposit (this requires Adyen), the rest of the fee can be charged to the card the client saved when paying the deposit.<\/p>\n\n\n\nCharging the no-show fee in Deposit mode<\/h3>\n\n\n\n\nOpen the appointment on the Calendar<\/strong> tab.<\/li>\n\n\n\nTap No-show<\/strong> at the top of the visit screen. The Charge no-show fee?<\/strong> window opens.<\/li>\n\n\n\nCheck the amount in No-show fee<\/strong>. It is the part of the no-show fee left after the deposit. For example, with a 25 \u20ac no-show fee and a 10 \u20ac deposit, the window shows 15 \u20ac.<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\t\nChoose what to do:\n\nTo charge the rest of the no-show fee, tap Charge<\/strong>. The Fee payment<\/strong> screen opens.<\/li>\n\n\n\nTo keep only the deposit and not charge the rest of the fee, tap Do not charge<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\nOn the Fee payment<\/strong> screen, check Amount due<\/strong> and tap the client’s saved card (for example, MasterCard \u2022\u2022\u2022\u2022 0005<\/strong>, Saved card<\/strong>).<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\tAfter the payment, the Payment policy<\/strong> block shows the Applied \u00b7 No-show<\/strong> status. Deposit<\/strong> has the Charged<\/strong> status, and No-show fee<\/strong> has the Paid<\/strong> status with the full fee amount (for example, 25 \u20ac). The client’s visit counter shows the no-show (for example, Visits: 1 (1 no-shows)<\/strong>).<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\t\nNote<\/strong><\/p>\n\n\n\nIf the no-show fee in the policy equals the deposit, the deposit covers the whole no-show fee. There is nothing left to charge to the client’s card.<\/p>\n<\/blockquote>\n\n\n\n
Deciding on the no-show fee later<\/h3>\n\n\n\n Until the no-show fee decision is made, the Payment policy<\/strong> block shows Make a decision on no-show fee<\/strong> with a countdown. The Charge no-show fee<\/strong> toggle (Turn on to charge the no-show fee remainder<\/strong>) shows whether the rest of the fee will be charged. The deposit already has the Charged<\/strong> status.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tIf the countdown ends and no decision was made, Altegio charges the rest of the no-show fee to the client’s card automatically, according to the payment policy.<\/p>\n\n\n\n
Printing the no-show fee receipt<\/h3>\n\n\n\n\nOpen the appointment with the Applied \u00b7 No-show<\/strong> status.<\/li>\n\n\n\nIn the Payment policy<\/strong> block, tap Print receipt PDF<\/strong>.<\/li>\n<\/ol>\n\n\n\nThe receipt shows the No-show fee<\/strong> line with the full fee amount. The Paid<\/strong> section splits it into the part charged by card<\/strong> and the deposit, shown as Advance payment<\/strong>.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tWhere to check client balances and transactions<\/h2>\n\n\n\n The client card in the Altegio Business Management mobile app shows the client’s Balance<\/strong>. The client’s Client accounts<\/strong> (where the deposit is held) and the Finance > Financial transactions<\/strong> section open only in the web version of Altegio. For details on the client’s account after a deposit, a late cancellation, or a no-show, see Deposit mode in payment policies<\/a><\/strong> and Client accounts (deposit)<\/a><\/strong>.<\/p>\n\n\n\nFAQ<\/h2>\n\n\n\n
![\"\"](\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-18-471x1024.png\")