{"id":417823,"date":"2026-10-20T11:38:26","date_gmt":"2026-10-20T11:38:26","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=417823"},"modified":"2026-10-20T11:48:55","modified_gmt":"2026-10-20T11:48:55","password":"","slug":"altegio-and-smsapi-sms","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/altegio-and-smsapi-sms\/","title":{"rendered":"Altegio and SMSAPI (SMS)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>SMSAPI<\/strong> (<a href=\"https:\/\/www.smsapi.pl\/\">https:\/\/www.smsapi.pl\/<\/a>) is a Polish business SMS platform on the market since 2007, part of the international <strong>LINK Mobility<\/strong> group. You can send <strong>service SMS<\/strong> from your own SMSAPI account: visit confirmations and reminders, reschedule and cancellation notices, and other SMS types you enable in Altegio notification settings. Message text and send rules are set in Altegio; delivery is charged to the client\u2019s SMSAPI balance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-10.png\" alt=\"\" class=\"wp-image-417826\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-10.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-10-300x125.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-10-768x320.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-10-360x150.avif 360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Integration Hub app: <a href=\"https:\/\/app.alteg.io\/e\/mp_2178_altegiosmsapigateway\/\">https:\/\/app.alteg.io\/e\/mp_2178_altegiosmsapigateway\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Provider:<\/strong> SMSAPI, brand of LINK Mobility Poland<br><strong>Website:<\/strong> <a href=\"https:\/\/www.smsapi.pl\/\">https:\/\/www.smsapi.pl\/<\/a><br><strong>SMS pricing:<\/strong> <a href=\"https:\/\/www.smsapi.pl\/cennik\">https:\/\/www.smsapi.pl\/cennik<\/a><br><strong>Support:<\/strong> +48 327 201 200 (Mon\u2013Fri 8:00\u201317:00), <a href=\"mailto:partner@smsapi.pl\">partner@smsapi.pl<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What the integration can do<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In Altegio, the <strong>SMSAPI<\/strong> app enables <strong>SMS<\/strong> for standard notification scenarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>appointment confirmation;<\/li>\n\n\n\n<li>visit reminder;<\/li>\n\n\n\n<li>cancellation or reschedule notice;<\/li>\n\n\n\n<li>other service SMS you turned on under <strong>Settings \u2192 Notifications<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Additional capabilities:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>connect your <strong>own SMSAPI account<\/strong> via <strong>OAuth<\/strong> (<strong>Continue with SMSAPI<\/strong> in app settings; the client pays SMSAPI directly, not through a global Altegio SMS aggregator);<\/li>\n\n\n\n<li>choose an <strong>approved sender name (nadawca)<\/strong> for each Altegio location when several names exist in SMSAPI;<\/li>\n\n\n\n<li>link <strong>several Altegio locations<\/strong> to one SMSAPI account;<\/li>\n\n\n\n<li><strong>automatic authorization renewal<\/strong> during normal use;<\/li>\n\n\n\n<li><strong>SMS delivery statuses<\/strong> in Altegio.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Marketing campaigns, MMS, VMS, and other SMSAPI products are configured in the provider panel. This integration only sends SMS triggered by your Altegio notification rules.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How it works with Altegio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The client registers a <strong>separate business account<\/strong> at <a href=\"https:\/\/www.smsapi.pl\/\">https:\/\/www.smsapi.pl\/<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In SMSAPI, the client tops up the balance or uses postpaid, registers an <strong>approved sender name (nadawca)<\/strong>, and completes <strong>company billing details<\/strong> if required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Altegio, the client installs <strong>SMSAPI for Altegio<\/strong> from the Integration Hub and completes <strong>SMSAPI authorization<\/strong> (<strong>Continue with SMSAPI<\/strong>, sign-in in a separate browser tab).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Altegio, the client selects a <strong>sender name<\/strong> for the location and enables <strong>SMS<\/strong> on the required notification types.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Altegio sends SMS <strong>on behalf of the client<\/strong> when enabled notifications fire; charges apply to the SMSAPI balance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Balance top-ups, invoices, and SMS billing are handled <strong>in SMSAPI<\/strong>, not in Altegio.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to connect<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Step 1. Prepare your SMSAPI account<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Register a business account: <a href=\"https:\/\/www.smsapi.pl\/rejestracja\">https:\/\/www.smsapi.pl\/rejestracja<\/a><\/li>\n\n\n\n<li>Complete verification and sign in to the customer panel (e.g. <a href=\"https:\/\/ssl.smsapi.pl\/\">https:\/\/ssl.smsapi.pl\/<\/a>).<\/li>\n\n\n\n<li>Fill in <strong>company billing details<\/strong> (payment information). Sending may stay limited until this is done.<\/li>\n\n\n\n<li>Top up the balance (<strong>prepaid from 49 PLN<\/strong>) or set up <strong>postpaid<\/strong>. Rates: <a href=\"https:\/\/www.smsapi.pl\/cennik\">https:\/\/www.smsapi.pl\/cennik<\/a><\/li>\n\n\n\n<li>Add a <strong>sender name (nadawca)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>in SMSAPI open <strong>Wiadomo\u015bci SMS \u2192 Nadawcy<\/strong> (EN: <strong>SMS messages \u2192 Senders<\/strong>);<\/li>\n\n\n\n<li>click <strong>Dodaj nazw\u0119 nadawcy<\/strong> \/ <strong>Add sender name<\/strong>, enter a name (up to <strong>11 characters<\/strong>, per SMSAPI rules);<\/li>\n\n\n\n<li>wait until status is <strong>Active<\/strong> \/ <strong>Aktywny<\/strong> (SMSAPI verifies each name; extra documents may be required).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">On a test account, SMSAPI may only allow sends to the phone number used at registration until billing details are complete and the balance is topped up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-11.png\" alt=\"\" class=\"wp-image-417850\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 2. Find the app in Altegio<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In Altegio, open <strong>Administration<\/strong>.<\/li>\n\n\n\n<li>In the sidebar, select <strong>Integrations<\/strong>.<\/li>\n\n\n\n<li>In the catalog, open <strong>Notifications<\/strong> and find <strong>SMSAPI for Altegio<\/strong>.<\/li>\n\n\n\n<li>Or use the direct link: <a href=\"https:\/\/app.alteg.io\/e\/mp_2178_altegiosmsapigateway\/\">https:\/\/app.alteg.io\/e\/mp_2178_altegiosmsapigateway\/<\/a><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-12.png\" alt=\"\" class=\"wp-image-417874\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 3. Install the app and grant access<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On the <strong>Information<\/strong> tab, click the yellow <strong>Connect<\/strong> button.<\/li>\n\n\n\n<li>Confirm consent to <strong>API data transfer<\/strong>. It is required for the integration to work.<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-13.png\" alt=\"\" class=\"wp-image-417898\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 4. Authorize your SMSAPI account (OAuth)<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Settings<\/strong> tab in <strong>SMSAPI for Altegio<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Altegio \u00d7 SMSAPI<\/strong> block, click <strong>Continue with SMSAPI<\/strong>.<\/li>\n\n\n\n<li>A <strong>separate tab<\/strong> opens. Sign in to SMSAPI and approve access for Altegio.<\/li>\n\n\n\n<li>Return to Altegio. This location uses that account\u2019s balance, approved senders, and limits.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After connecting, check <strong>sender name<\/strong> and <strong>notification rules<\/strong> in Altegio. Authorization <strong>renews automatically<\/strong> during normal use. If the link breaks, on <strong>Settings<\/strong> click <strong>Continue with SMSAPI<\/strong> again.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-14.png\" alt=\"\" class=\"wp-image-417922\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 5. Choose sender name in Altegio<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>SMS settings<\/strong> tab in <strong>SMSAPI for Altegio<\/strong>.<\/li>\n\n\n\n<li>Under <strong>Sender name<\/strong>, select an <strong>approved<\/strong> name from your SMSAPI account.<\/li>\n\n\n\n<li>Save.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the list is empty or the name is inactive, complete Step 1 in SMSAPI (<strong>Nadawcy<\/strong> \/ <strong>Senders<\/strong>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-15.png\" alt=\"\" class=\"wp-image-417946\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 6. Enable SMS in Altegio notifications<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery channels<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the sidebar, open <strong>Notifications<\/strong>.<\/li>\n\n\n\n<li>Go to the <strong>Delivery channels<\/strong> tab.<\/li>\n\n\n\n<li>Under <strong>Connected<\/strong>, find <strong>SMS (SMSAPI for Altegio)<\/strong>. Status should be <strong>Active<\/strong>. Click <strong>Set up<\/strong> if needed.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-16.png\" alt=\"\" class=\"wp-image-417970\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Notification types (example: appointment reminder)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On <strong>Notification types<\/strong>, open a scenario, e.g. <strong>Appointment reminder<\/strong>.<\/li>\n\n\n\n<li>Under <strong>General settings<\/strong>, set how long before the visit to send the reminder.<\/li>\n\n\n\n<li>Under <strong>Sending notifications<\/strong>, for <strong>SMS (SMSAPI for Altegio)<\/strong> set status <strong>Active<\/strong> and send mode, e.g. <strong>Always send<\/strong>.<\/li>\n\n\n\n<li>Note the in-product warning: <strong>SMSAPI for Altegio may ignore some Altegio settings<\/strong>; check limits on the SMSAPI side.<\/li>\n\n\n\n<li>Edit copy on <strong>Notification templates<\/strong> if needed.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Repeat for other notification types (confirmation, cancellation, reschedule, etc.).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/10\/image-17.png\" alt=\"\" class=\"wp-image-417994\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Step 7. Test sending<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a test booking with a client phone number (respect SMSAPI test limits).<\/li>\n\n\n\n<li>Wait for the notification or shorten the reminder delay for a quick check.<\/li>\n\n\n\n<li>Confirm the SMS was delivered and <strong>delivery status<\/strong> appears in Altegio.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Sender name (nadawca)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SMSAPI panel:<\/strong> <strong>SMS messages \u2192 Senders<\/strong>, add a name, wait for <strong>Active<\/strong>.<\/li>\n\n\n\n<li><strong>Altegio:<\/strong> <strong>SMS settings<\/strong> tab, <strong>Sender name<\/strong> field.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Name rules (length, characters, verification) are shown in the info block on the SMSAPI <strong>Senders<\/strong> page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Several locations on one SMSAPI account<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On <strong>each Altegio location<\/strong>: <strong>SMSAPI for Altegio<\/strong> \u2192 <strong>Settings<\/strong> \u2192 <strong>Continue with SMSAPI<\/strong> (same or different SMSAPI account).<\/li>\n\n\n\n<li>On <strong>SMS settings<\/strong>, choose the sender name for that location.<\/li>\n\n\n\n<li>Message history is kept; other locations keep their own SMSAPI link.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Availability<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>SMSAPI<\/strong> app in the Altegio Integration Hub is available <strong>in Poland only<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Polish clients register and pay on <strong>smsapi.pl<\/strong> (PLN).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SMS cost:<\/strong> billed <strong>by SMSAPI<\/strong> in <strong>Polish zloty (PLN)<\/strong>. Public <strong>prepaid<\/strong> and <strong>postpaid<\/strong> rates: <a href=\"https:\/\/www.smsapi.pl\/cennik\">https:\/\/www.smsapi.pl\/cennik<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does each salon need its own SMSAPI account?<\/strong><br>Recommended: <strong>each client has their own SMSAPI account<\/strong> and balance. One account can be linked to several locations in the same chain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is the difference between smsapi.pl and smsapi.com?<\/strong><br>For Poland, use <strong>smsapi.pl<\/strong> (PLN, local support). <strong>smsapi.com<\/strong> is a separate account with different verification rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do I authorize SMSAPI in Altegio?<\/strong><br><strong>SMSAPI for Altegio<\/strong> \u2192 <strong>Settings<\/strong> \u2192 <strong>Continue with SMSAPI<\/strong>, sign-in in a separate tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Should the client enter partner_id?<\/strong><br>No.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why are SMS not sending?<\/strong><br>Check: SMSAPI balance, approved nadawca, company billing details, OAuth authorization, SMS channel enabled in Altegio notifications, client phone number with country code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are delivery statuses visible?<\/strong><br>Yes. Statuses are returned to Altegio after send.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SMSAPI \/ LINK Mobility Poland<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website: <a href=\"https:\/\/www.smsapi.pl\/\">https:\/\/www.smsapi.pl\/<\/a><\/li>\n\n\n\n<li>Pricing: <a href=\"https:\/\/www.smsapi.pl\/cennik\">https:\/\/www.smsapi.pl\/cennik<\/a><\/li>\n\n\n\n<li>Phone: +48 327 201 200 (Mon\u2013Fri 8:00\u201317:00)<\/li>\n\n\n\n<li>Email: <a href=\"mailto:partner@smsapi.pl\">partner@smsapi.pl<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SMSAPI (https:\/\/www.smsapi.pl\/) is a Polish business SMS platform on the market since 2007, part of the international LINK Mobility group. You can send service SMS from your own SMSAPI account: visit confirmations and reminders, reschedule and cancellation notices, and other SMS types you enable in Altegio notification settings. Message text and send rules are set [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[106],"doc_tag":[1462,2086,1507,2071,1252],"class_list":["post-417823","docs","type-docs","status-publish","hentry","doc_category-sms-provider-integration","doc_tag-appointment-en","doc_tag-billing-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-location-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"SMSAPI (https:\/\/www.smsapi.pl\/) is a Polish business SMS platform on the market since 2007, part of the international LINK Mobility group. 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