{"id":379986,"date":"2026-09-11T19:57:08","date_gmt":"2026-09-11T19:57:08","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=379986"},"modified":"2026-09-11T20:07:02","modified_gmt":"2026-09-11T20:07:02","password":"","slug":"altegio-and-staffono-ai-telegram-whatsapp-facebook-instagram-website-chat","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/altegio-and-staffono-ai-telegram-whatsapp-facebook-instagram-website-chat\/","title":{"rendered":"Altegio and Staffono.ai (Telegram \/ WhatsApp \/ Facebook \/ Instagram \/ website chat)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Staffono.ai is an AI employee platform for businesses. It automates customer communication, lead handling and appointment conversations: answers routine questions 24\/7, guides clients through booking, uses the company knowledge base and hands the chat to a person when needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Developer: Staffono LLC (Armenia). Website: <a href=\"https:\/\/www.staffono.ai\/\">staffono.ai<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Staffono.ai can do<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>answers client questions 24\/7 from the company knowledge base;<\/li>\n\n\n\n<li>covers services, prices, specialists, opening hours and business rules;<\/li>\n\n\n\n<li>helps the client pick a service and an available time;<\/li>\n\n\n\n<li>creates a booking in Altegio after the client chooses a slot;<\/li>\n\n\n\n<li>can reschedule, edit or cancel a booking when that scenario is available in the integration;<\/li>\n\n\n\n<li>handles new enquiries and leads from connected channels;<\/li>\n\n\n\n<li>works in website chat, Telegram, Facebook, Instagram and WhatsApp;<\/li>\n\n\n\n<li>detects the client\u2019s language and replies in it;<\/li>\n\n\n\n<li>hands the conversation to a staff member when a person is needed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How it works with Altegio<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Connect Staffono.ai to the location through the Altegio marketplace.<\/li>\n\n\n\n<li>A Staffono project is created automatically and linked to the branch. You do not need to create a project by hand.<\/li>\n\n\n\n<li>Staffono pulls services, specialists, the schedule and available slots.<\/li>\n\n\n\n<li>The client writes in a connected channel. The AI replies, checks the details and suggests times.<\/li>\n\n\n\n<li>After the client picks a slot, the booking appears in the Altegio calendar.<\/li>\n\n\n\n<li>If the request cannot be completed safely, the AI asks for more detail or passes the chat to a staff member.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings.jpg\" alt=\"Staffono.ai replies to clients on Instagram, Facebook, Telegram, WhatsApp and website chat and creates the booking in Altegio\" class=\"wp-image-379908\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings.jpg 1672w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings-300x169.jpg 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings-1024x576.jpg 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings-768x432.jpg 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings-1536x864.jpg 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-automate-chats-bookings-360x203.jpg 360w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Who it is for<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>beauty salons, studios, hairdressers and barbershops;<\/li>\n\n\n\n<li>clinics and other businesses that work by appointment;<\/li>\n\n\n\n<li>companies with a high volume of repeat questions;<\/li>\n\n\n\n<li>businesses that want to automate first-line support and lead handling;<\/li>\n\n\n\n<li>businesses that get messages from several messengers and social networks.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to connect<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In Altegio, switch to <strong>Administration<\/strong> mode.<\/li>\n\n\n\n<li>Open <strong>Integrations<\/strong> and find Staffono.ai in the AI Apps &amp; Assistants category or through search.<\/li>\n\n\n\n<li>You can also open the app card via the <a href=\"https:\/\/app.alteg.io\/e\/mp_1575_staffonoai_1\/\">direct link<\/a>.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong> and confirm the permissions for your Altegio location.<\/li>\n\n\n\n<li>You will be redirected to Staffono.ai: sign in or create an account.<\/li>\n\n\n\n<li>Choose a plan. The project is created automatically and linked to your location.<\/li>\n\n\n\n<li>Connect your business pages and channels, add information about the company and set the AI employee rules.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment.jpg\" alt=\"Staffono.ai flow: the client writes in a messenger, the AI collects the details and creates the booking in Altegio\" class=\"wp-image-379932\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment.jpg 1672w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment-300x169.jpg 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment-1024x576.jpg 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment-768x432.jpg 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment-1536x864.jpg 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-from-chat-to-appointment-360x203.jpg 360w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Channels<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Staffono.ai can be connected to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>website chat<\/li>\n\n\n\n<li>Telegram<\/li>\n\n\n\n<li>Facebook<\/li>\n\n\n\n<li>Instagram<\/li>\n\n\n\n<li>WhatsApp<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether a channel is available depends on the project settings and the platform\u2019s own requirements. After you connect a channel, the AI handles incoming messages according to the project rules. When a staff member joins the conversation, automatic replies can be paused so they do not interrupt the chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio.jpg\" alt=\"Staffono.ai: an AI employee for Altegio, 24\/7 replies and automatic booking\" class=\"wp-image-379956\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio.jpg 1672w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio-300x169.jpg 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio-1024x576.jpg 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio-768x432.jpg 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio-1536x864.jpg 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/staffono-ai-assistant-altegio-360x203.jpg 360w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Availability<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The app is available in every country where the Altegio marketplace works.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trial period: 7 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From $9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Staffono.ai plans differ by service and specialist limits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Starter<\/strong>: 10 services, 5 specialists.<\/li>\n\n\n\n<li><strong>Pro<\/strong>: 20 services, 10 specialists.<\/li>\n\n\n\n<li><strong>Business<\/strong>: 50 services, 20 specialists.<\/li>\n\n\n\n<li><strong>Enterprise<\/strong>: unlimited services and specialists.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For current prices and terms, check <a href=\"https:\/\/www.staffono.ai\/\">staffono.ai<\/a> or ask Staffono support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do I need to create a Staffono project by hand?<\/strong> No. After you connect through the marketplace, the project is created automatically and linked to the Altegio location.<\/li>\n\n\n\n<li><strong>Does the AI book directly in Altegio?<\/strong> Yes. Staffono uses services, specialists and open slots from Altegio and creates the booking after the client picks a time.<\/li>\n\n\n\n<li><strong>Can it reschedule or cancel a booking?<\/strong> Yes, within the supported integration scenarios. If the AI cannot complete the request safely, it asks for more detail or passes the chat to a staff member.<\/li>\n\n\n\n<li><strong>Can a person take over the conversation?<\/strong> Yes. The chat can be handed to a human. Automatic AI replies can then be paused.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>website: <a href=\"https:\/\/www.staffono.ai\/\">staffono.ai<\/a><\/li>\n\n\n\n<li>email: <a href=\"mailto:info@staffono.ai\">info@staffono.ai<\/a><\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>Staffono.ai is an AI employee for messengers and website chat. It replies 24\/7, helps with booking through Altegio and passes the conversation to a person when needed.<\/p>\n","protected":false},"author":27,"featured_media":379956,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[3226],"doc_tag":[1462,1447,1507,1252,1297,1357,1507],"class_list":["post-379986","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-ai-apps-assistants","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-location-en","doc_tag-service-en","doc_tag-team-member-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Staffono.ai is an AI employee for messengers and website chat. 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