{"id":378495,"date":"2026-09-10T07:28:12","date_gmt":"2026-09-10T07:28:12","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&#038;p=378495"},"modified":"2026-09-10T10:49:39","modified_gmt":"2026-09-10T10:49:39","password":"","slug":"378495","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/378495\/","title":{"rendered":"Contacting clients on WhatsApp, Viber, and Telegram"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In Altegio you can open a chat with a client in WhatsApp, Viber, or Telegram in one click. The messenger icons appear in the appointment window and in the client card, next to the client&#8217;s contact details, and use the phone number saved for the client, so you can confirm a visit, clarify details, or answer a question without copying the number into another app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When to use<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A client does not pick up the phone, and you want to confirm or reschedule the visit in a messenger instead.<\/li>\n\n\n\n<li>The client asked a question at the front desk, and you want to send a follow-up (an address, a price list, care instructions) to their messenger.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The client must have a phone number saved in Altegio. If the phone number field is empty, the messenger icons are not displayed.<\/li>\n\n\n\n<li>The <strong>Chat on:<\/strong> block appears in saved appointments. When you are creating a new appointment, the block is not shown yet; save the appointment and open it again.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Availability by country:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp<\/strong>: available in all countries.<\/li>\n\n\n\n<li><strong>Viber<\/strong>: Ukraine, Serbia, Armenia, Moldova, Hungary.<\/li>\n\n\n\n<li><strong>Telegram<\/strong>: Ukraine, Kazakhstan, Moldova, Uzbekistan, Kyrgyzstan, Georgia, Armenia, Azerbaijan, Tajikistan, Brazil, Israel, Latvia, Estonia, Cyprus, Serbia, Thailand.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to open a chat from the Appointment Calendar<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In <strong>Digital schedule<\/strong> mode, open the <strong>Appointment Calendar<\/strong> and click the appointment.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa59be5dd0ae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa59be5dd0ae\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"515\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-1024x515.png\" alt=\"\" class=\"wp-image-378501\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-1024x515.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-300x151.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-768x386.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-1536x772.avif 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2-360x181.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-02-at-15.43.57-2.png 1912w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the appointment window that opens, find the <strong>Chat on:<\/strong> block in the upper-right part of the window, on the <strong>Client<\/strong> tab, and click the icon of the messenger you want to write to the client in.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note.<\/strong> The window shows the icons of only those messengers that are available in your region.<\/p>\n<\/blockquote>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa59be5de457&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa59be5de457\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Group-17-1024x924.png\" alt=\"\" class=\"wp-image-378525\" style=\"width:832px;height:auto\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>. If the messenger app is not installed on your computer, Altegio offers to download it.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to open a chat from the client card<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In <strong>Administration<\/strong> mode, open <strong>Clients &gt; All clients<\/strong> and click the client&#8217;s name.<\/li>\n\n\n\n<li>In the client card, find the <strong>Chat on:<\/strong> block in the left column, under the client&#8217;s menu, and click the icon of the messenger you want to write to the client in.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa59be5df49c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa59be5df49c\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/09\/Group-17-1-1024x829.png\" alt=\"\" class=\"wp-image-378549\" style=\"width:693px;height:auto\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note.<\/strong> The client card shows the icons of only those messengers that are available in your region.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to open a chat in the mobile app<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the appointment or the client card in the Altegio mobile app.<\/li>\n\n\n\n<li>In the client block, tap the icon of the messenger you want to write to the client in.<\/li>\n\n\n\n<li>The messenger app opens a chat with the client&#8217;s phone number.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Why don&#8217;t I see the messenger icons in the appointment window or the client card?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Check three things. The client must have a phone number saved: open the client&#8217;s details and fill in <strong>Phone number<\/strong>. In the appointment window, the appointment must be saved: in a new, not yet saved appointment the <strong>Chat on:<\/strong> block is not shown. The Viber and Telegram icons are also limited by country: WhatsApp is available in all countries, Viber in Ukraine, Serbia, Armenia, Moldova, Hungary, Telegram in Ukraine, Kazakhstan, Moldova, Uzbekistan, Kyrgyzstan, Georgia, Armenia, Azerbaijan, Tajikistan, Brazil, Israel, Latvia, Estonia, Cyprus, Serbia, Thailand.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>I clicked the Viber\/WhatsApp icon, but the chat did not open.<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Viber and WhatsApp opens as a desktop app, not in a browser tab. If the app is not installed on your computer, Altegio offers to download it.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Which phone number do the messenger icons use?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The icons use the phone number from the <strong>Phone number<\/strong> field of the client. To change it, open the client&#8217;s details and update the number.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Open a WhatsApp, Viber, or Telegram chat with a client in one click from the appointment window or the client card.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[3205],"doc_tag":[1447,1507,1492],"class_list":["post-378495","docs","type-docs","status-publish","hentry","doc_category-digital-schedule","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-visit-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Open a WhatsApp, Viber, or Telegram chat with a client in one click from the appointment window 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