{"id":360351,"date":"2026-07-24T13:17:02","date_gmt":"2026-07-24T13:17:02","guid":{"rendered":"https:\/\/alteg.io\/support\/knowledge-base\/altegio-and-solwees-ai-voice-whatsapp-business-telegram-instagram-web-chat-email-viber-tiktok-messenger\/"},"modified":"2026-10-08T11:43:17","modified_gmt":"2026-10-08T11:43:17","password":"","slug":"altegio-and-solwees-ai-voice-whatsapp-business-telegram-instagram-web-chat-email-viber-tiktok-messenger","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/altegio-and-solwees-ai-voice-whatsapp-business-telegram-instagram-web-chat-email-viber-tiktok-messenger\/","title":{"rendered":"Altegio and Solwees AI (Voice \/ WhatsApp Business \/ Telegram \/ Instagram \/ web chat \/ email \/ Viber \/ TikTok \/ Messenger)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Solwees AI<\/strong> is an AI receptionist for salons. It answers calls and messages 24\/7, books clients straight into the Altegio Appointment Calendar, confirms, reschedules and cancels visits, and helps reduce no-shows with prepayment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Developer: SMYADGT LTD. Website: <a href=\"https:\/\/solwees.ai\/\">solwees.ai<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-1024x559.avif\" alt=\"\" class=\"wp-image-350233\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-1024x559.avif 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-300x164.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-768x419.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-1536x838.avif 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-2048x1117.avif 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-16-360x196.avif 360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What Solwees AI can do<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>answers incoming calls 24\/7, with no days off or lunch breaks;<\/li>\n\n\n\n<li>replies on WhatsApp Business and Instagram Direct on behalf of the salon;<\/li>\n\n\n\n<li>works with web chat and email;<\/li>\n\n\n\n<li>sees free slots in Altegio in real time and creates an appointment with the right service, team member and duration;<\/li>\n\n\n\n<li>syncs services, prices, team members and schedules from Altegio automatically;<\/li>\n\n\n\n<li>confirms, reschedules and cancels appointments without the receptionist;<\/li>\n\n\n\n<li>understands and speaks 50+ languages and detects the client&#8217;s language automatically;<\/li>\n\n\n\n<li>sends a Stripe prepayment link on WhatsApp;<\/li>\n\n\n\n<li>runs a waitlist: when a slot frees up, it offers it to the next client;<\/li>\n\n\n\n<li>hands complex calls or conversations over to a team member, keeping the context;<\/li>\n\n\n\n<li>records calls and keeps transcripts;<\/li>\n\n\n\n<li>gives the team a mobile app (iOS \/ Android) with calls, WhatsApp, Instagram and web chat in one place.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-1024x559.png\" alt=\"\" class=\"wp-image-350254\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-1024x559.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-300x164.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-768x419.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-1536x838.avif 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-2048x1117.avif 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-17-360x196.avif 360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How it works with Altegio<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You connect your Altegio account to Solwees in a few clicks.<\/li>\n\n\n\n<li>Solwees pulls services, team members, schedules and rules from Altegio.<\/li>\n\n\n\n<li>You launch the channels: phone \/ WhatsApp Business \/ Telegram \/ Instagram \/ web chat \/ email \/ Viber \/ TikTok \/ Messenger.<\/li>\n\n\n\n<li>A client writes or calls, and the AI replies and books them.<\/li>\n\n\n\n<li>The appointment appears in Altegio within 1\u20133 seconds with the right service, team member and duration.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If a client reschedules or cancels a visit in the chat, the slot in Altegio is updated <strong>automatically<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prepayment and no-shows<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the Solwees dashboard you can turn on <strong>prepayment<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Always<\/strong> \u2014 prepayment for all appointments;<\/li>\n\n\n\n<li><strong>Smart<\/strong> \u2014 only for clients with a high share of cancellations in their history.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The amount is set as a percentage of the service price or as a fixed amount in EUR. The client receives a Stripe link on WhatsApp. Without payment the appointment is not confirmed, and the slot in Altegio stays free.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Telephony<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your main salon number stays with you. When you connect, a separate number is created, and you set up call forwarding to it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>all incoming calls go straight to the AI;<\/li>\n\n\n\n<li>or only missed calls (if nobody picks up within 10\u201315 seconds).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can change the mode at any time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">See the bot in action and book a demo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On the Solwees website you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/solwees.ai\/en\/start-trial\">book a demo<\/a>: they show how Solwees handles a real call, answer your questions and help you connect your booking system;<\/li>\n\n\n\n<li>watch <a href=\"https:\/\/solwees.ai\/en\/product\/integrations\/altegio\">videos and screen recordings<\/a> of the bot working with Altegio: booking, rescheduling and cancelling on WhatsApp, and real-time sync with the Altegio Appointment Calendar;<\/li>\n\n\n\n<li>on some landing pages, try the <strong>live demo, a voice demo in the browser<\/strong>: click the microphone and talk to the agent without signing up.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to connect<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In Altegio, switch to <strong>Administration<\/strong> mode.<\/li>\n\n\n\n<li>Open <strong>Integrations<\/strong> and find <strong>Solwees AI<\/strong> in the <strong>AI Apps &amp; Assistants<\/strong> category or through the search.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-1024x574.png\" alt=\"\" class=\"wp-image-350275\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-1024x574.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-300x168.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-768x430.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-1536x860.avif 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-2048x1147.avif 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/image-18-360x202.avif 360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>You can also open the app card via the <a href=\"https:\/\/app.alteg.io\/e\/mp_1307_myappintegration001\/\">direct link<\/a>.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Then follow the Solwees onboarding: you can paste your website URL, Instagram or a PDF price list so the AI gathers your business details faster. Basic setup usually takes less than a day.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">More about the integration: <a href=\"https:\/\/solwees.ai\/en\/product\/integrations\/altegio\">solwees.ai\/en\/product\/integrations\/altegio<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Availability<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The app is available in all countries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trial period: <strong>14 days.<\/strong> A card is required at sign-up, and nothing is charged during the trial. After 14 days the subscription does not start on its own: you choose a plan manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example plans (according to <a href=\"https:\/\/solwees.ai\/en\/pricing\">solwees.ai\/en\/pricing<\/a>):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hub<\/strong> \u2014 from \u20ac39\/month (unified inbox and CRM without AI);<\/li>\n\n\n\n<li><strong>Solo<\/strong> \u2014 from \u20ac99\/month (web chat \/ WhatsApp \/ Instagram \/ email);<\/li>\n\n\n\n<li><strong>Studio<\/strong> \u2014 from \u20ac249\/month (adds Voice AI, the most popular plan);<\/li>\n\n\n\n<li><strong>Network<\/strong> \u2014 from \u20ac499\/month;<\/li>\n\n\n\n<li><strong>Enterprise<\/strong> \u2014 from \u20ac999\/month.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Check current prices and packages of minutes \/ active clients with Solwees.ai.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sign in to the dashboard: <a href=\"https:\/\/app.solwees.ai\/en\/login\">app.solwees.ai\/en\/login<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contacts and social media<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/solwees.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">solwees.ai<\/a><br>Email: <a href=\"mailto:ceo@solwees.ai\" target=\"_blank\" rel=\"noreferrer noopener\">ceo@solwees.ai<\/a><br>WhatsApp: <a href=\"https:\/\/wa.me\/34951793878\" target=\"_blank\" rel=\"noreferrer noopener\">message on WhatsApp<\/a><br>Phone: +34 951 79 47 49 \/ +34 951 79 38 78<br>Instagram: <a href=\"https:\/\/www.instagram.com\/solwees.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">solwees.ai<\/a><br>LinkedIn: <a href=\"https:\/\/www.linkedin.com\/showcase\/111608977\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solwees on LinkedIn<\/a><br>X \/ Twitter: <a href=\"https:\/\/x.com\/solwees\" target=\"_blank\" rel=\"noreferrer noopener\">solwees<\/a><br>YouTube: <a href=\"https:\/\/www.youtube.com\/@solwees\" target=\"_blank\" rel=\"noreferrer noopener\">Solwees channel<\/a><br>Contacts and office: <a href=\"https:\/\/solwees.ai\/en\/company\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Contact page<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Registered address: SMYADGT O\u00dc, Vesiv\u00e4rava tn 50-201, Kesklinna linnaosa, Tallinn, 10152, Estonia. Reg Code: 16784848.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer support: the widget in the bottom-right corner of the Solwees website, available 24\/7.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Solwees AI is an AI receptionist for salons. It answers calls and messages 24\/7, books clients straight into the Altegio Appointment Calendar, confirms, reschedules and cancels visits, and helps reduce no-shows with prepayment. Developer: SMYADGT LTD. Website: solwees.ai. What Solwees AI can do How it works with Altegio If a client reschedules or cancels a [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[3226],"doc_tag":[1462,1447,1507,2071,1402,1297,1342,1357,1654],"class_list":["post-360351","docs","type-docs","status-publish","hentry","doc_category-ai-apps-assistants","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-receptionist-en","doc_tag-service-en","doc_tag-team-en","doc_tag-team-member-en","doc_tag-work-schedule-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Solwees AI is an AI receptionist for salons. 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