{"id":349732,"date":"2026-07-22T14:35:15","date_gmt":"2026-07-22T14:35:15","guid":{"rendered":""},"modified":"2026-07-22T14:40:45","modified_gmt":"2026-07-22T14:40:45","password":"","slug":"349732","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/349732\/","title":{"rendered":"How to contact your manager about payment or subscription renewal"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#8217;s where to find their contacts and what to send so your request is handled quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to find your manager&#8217;s contacts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Click the question-mark icon (<strong>?<\/strong>) in the bottom-left corner of the screen, under the yellow mode switcher. This opens the <strong>Have a question?<\/strong> window (<em>Write to us<\/em>).<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a61055f4315d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a61055f4315d\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-at-16.33.38.png\" alt=\"\" class=\"wp-image-349756\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s in the window<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>personal manager&#8217;s<\/strong> contact details \u2014 name, phone, and email.<\/li>\n\n\n\n<li>A chat with the support team via <strong>Telegram<\/strong> or <strong>WhatsApp<\/strong> \u2014 switch between the tabs and scan the QR code or open the chat.<\/li>\n\n\n\n<li>Quick links to the <strong>Knowledge base<\/strong>, <strong>YouTube<\/strong> tutorials, and <strong>Altegio academy<\/strong>.<\/li>\n\n\n\n<li>Your <strong>Location ID<\/strong>, shown at the top of the window.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Include your Location ID<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you write to your manager or support about payment or renewal, include your <strong>Location ID<\/strong> so they can find your account quickly. It is shown at the top of the <strong>Have a question?<\/strong> window. In the mobile app, open the side menu and go to <strong>Support<\/strong> to see the Location ID at the top. You can also find it in other ways \u2014 see <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904985751069-how-to-find-out-your-location-number-id-in-altegio\/\">How to find out your location number (ID) in Altegio<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have questions about paying for or renewing your subscription, you can reach your personal manager or the Altegio support team directly from the app. Here&#8217;s where to find their contacts and what to send so your request is handled quickly. 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