Appointment Calendar access rights<\/a>.<\/li>\n<\/ul>\n\n\n\nStep 1. Turn the waiting list on<\/h2>\n\n\n\n Go to\u00a0Settings > Digital schedule > Digital schedule settings<\/strong>> Appointments and visits<\/strong>\u00a0and tick\u00a0Show waiting list<\/strong>.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tStep 2. Open the waiting list<\/h2>\n\n\n\n Open the Appointment Calendar<\/strong> (Digital Schedule). In the left panel under the calendar, click the Waiting list<\/strong> tile. The waiting list opens as a panel on the right; it stays open as you work and remembers its open\/closed state after a page reload.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tStep 3. Create a request<\/h2>\n\n\n\n In the Waiting list panel, click Create<\/strong>.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tFill in the form:<\/p>\n\n\n\n
\nEnter the client’s name<\/strong> and phone<\/strong> (both required; the same suggestions\/validation as the appointment window).<\/li>\n\n\n\nChoose at least one service<\/strong> \u2014 type to search. Group and package (combo) services aren’t supported here.<\/li>\n\n\n\nOptionally pick one or more team members<\/strong> (the list is grouped by position; team availability isn’t checked at this stage).<\/li>\n\n\n\nSet the preferred date and time<\/strong> \u2014 past dates are blocked. Use Add time<\/strong> \/ Add the day and time<\/strong> for several options, or tick Any time during the day<\/strong>.<\/li>\n\n\n\nAdd a comment<\/strong> if needed (it carries over to the appointment when you book).<\/li>\n\n\n\nClick Create request<\/strong>.<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\tWhat’s in the waiting list panel<\/h2>\n\n\n\n Once you have requests, the panel lists them and gives you tools to find the right one:<\/p>\n\n\n\n
\nSearch<\/strong> \u2014 by client name or phone number.<\/li>\n\n\n\nSort<\/strong> \u2014 Upcoming<\/em> (soonest-ending first; requests with no date go to the end), Newest to oldest<\/em>, or Oldest to newest<\/em>.<\/li>\n\n\n\nFilter by status<\/strong> \u2014 Active<\/strong> (default; at least one requested date\/time is still in the future), Expired<\/strong> (all requested dates\/times are in the past), Closed<\/strong> (an appointment was booked from the request \u2014 it can then only be deleted).<\/li>\n\n\n\nFilter by date<\/strong> \u2014 For the selected date<\/em> (the day open in the calendar), Today<\/em>, or All<\/em>. Search, sort, and filters combine.<\/li>\n<\/ul>\n\n\n\n\n\t\t\t\n\t\t\t\tRead a request card<\/h2>\n\n\n\n Cards are collapsed by default and show the essentials \u2014 the service(s) and duration, the preferred date(s) and time slots, and the preferred professional with their specialization. Click a card to expand it: the expanded card adds the client’s full name and phone, any tags, the comment, the\u00a0Created<\/strong>\u00a0date, the\u00a0Book<\/strong>\u00a0button, and a\u00a0\u22ee<\/strong>\u00a0menu.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\t\nNote<\/strong><\/p>\n\n\n\nIf your role doesn’t have access to phone numbers, the phone is masked in the list (for example 36 999 xxx xx 16<\/code>).<\/p>\n<\/blockquote>\n\n\n\nBook an appointment from a request<\/h2>\n\n\n\n This is the point of the waiting list \u2014 turning a saved request into a real booking when a slot opens.<\/p>\n\n\n\n
\nExpand the request and click\u00a0Book<\/strong>.<\/li>\n\n\n\nThe calendar switches to slot-picking mode. Click the slot you want \u2014 the professional and time come from where you click.<\/li>\n\n\n\n The appointment window opens, prefilled<\/strong> from the request: client name and phone, the selected service(s), and the comment.<\/li>\n\n\n\nAdjust anything you need, then click Save<\/strong> to create the appointment.<\/li>\n<\/ol>\n\n\n\n\n\t\t\t\n\t\t\t\tThe appointment is created only after you click Save<\/strong>. If you close the window or click away without saving, the request stays exactly as it was. After a successful save, the request moves to Closed<\/strong>.<\/p>\n\n\n\nEdit or delete a request<\/h2>\n\n\n\n Open the \u22ee<\/strong> menu on an expanded card:<\/p>\n\n\n\n\nEdit<\/strong> \u2014 change any detail (client, service, team, dates\/times, comment).<\/li>\n\n\n\nDelete<\/strong> \u2014 remove the request. This is the only action available on a Closed<\/strong> request.<\/li>\n<\/ul>\n\n\n\n\n\t\t\t\n\t\t\t\tWhat’s not included<\/h2>\n\n\n\n The first version of the waiting list focuses on the reception workflow above. These are not<\/strong> part of it yet:<\/p>\n\n\n\n\nClients can’t add themselves to the waiting list through online booking.<\/li>\n\n\n\n There’s no separate waiting-list report.<\/li>\n\n\n\n There are no automations or triggers (for example, auto-notifying a client when a slot opens).<\/li>\n\n\n\n Waiting-list requests aren’t stored in the client’s appointment history.<\/li>\n<\/ul>\n\n\n\n\nWill the client be notified?<\/strong> not<\/strong> send any notification \u2014 it’s an internal record for your team. When you later book the client from the waiting list, the appointment is created through the normal booking flow, so the client receives the usual booking notifications.<\/p>\n\n\n\nA request disappeared from the list \u2014 where did it go?<\/strong> Active<\/strong> for the selected date; switch the status filter to Expired<\/strong> or Closed<\/strong>, and the date filter to All<\/strong>, to see everything.<\/p>\n\n\n\nCan I add a request without a specific date?<\/strong> Any time during the day<\/strong>, or leave the time open. Requests without a fixed date are sorted to the end of the Upcoming<\/strong> list.<\/p>\n\n\n\nI don’t see the Waiting list tile.<\/strong> Show Waiting List<\/strong> permission. Ask an Owner or Manager to enable it in Team > Team members list > Access<\/strong>, in the Appointment Calendar<\/strong> access block. Also check that Show waiting list<\/strong> is on in Settings > Digital schedule > Appointments and visits<\/strong>.<\/p>\n\n\n\nDoes booking from a request check the professional’s schedule?<\/strong>Book<\/strong>, so you place the appointment on a real free slot. The request form itself doesn’t check availability \u2014 it only records what the client wants.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"The waiting list lets you keep a client’s request when there’s no suitable slot to book them into right now \u2014 instead of losing the lead or writing it on a sticky note. You save the client, the service, and the times they’d accept; later, when a slot frees up, you turn that request into […]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[3205],"doc_tag":[],"class_list":["post-344140","docs","type-docs","status-publish","hentry","doc_category-digital-schedule"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t
![\"\"](\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/06\/01-enable-show-waiting-list.png\")