{"id":337183,"date":"2026-05-28T12:13:34","date_gmt":"2026-05-28T12:13:34","guid":{"rendered":"https:\/\/alteg.io\/?post_type=docs&p=337183"},"modified":"2026-05-28T12:13:46","modified_gmt":"2026-05-28T12:13:46","password":"","slug":"appointment-cancellation-by-receptionist-client-no-show","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/appointment-cancellation-by-receptionist-client-no-show\/","title":{"rendered":"Appointment cancellation by receptionist (Client No-show)"},"content":{"rendered":"\n

This notification is sent automatically as soon as a receptionist or a team member updates an appointment’s status to No-show<\/strong>. The notification lands on the team member assigned to provide the service so they immediately know the slot has freed up and can use the time differently.<\/p>\n\n\n\n

Setup and editing<\/strong><\/h2>\n\n\n\n

To open the notification settings:<\/p>\n\n\n\n

    \n
  1. In Administration mode, click Notifications <\/strong>in the sidebar.<\/li>\n\n\n\n
  2. On the Notification types <\/strong>tab, scroll to the Team member <\/strong>group.<\/li>\n\n\n\n
  3. Click the row Appointment cancellation by receptionist (Client No-show)<\/strong>.<\/li>\n<\/ol>\n\n\n\n
    \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n

    The notification opens in a list view where every row in the Team member <\/strong>group represents a separate notification type that fires for staff.<\/p>\n\n\n\n

    \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n
      \n
    1. Clicking the row opens the notification’s settings page with two tabs:<\/li>\n<\/ol>\n\n\n\n

      General settings <\/strong>\u2014 choose which channels deliver this notification.
      Notification templates <\/strong>\u2014 write the message that goes out on each channel.<\/p>\n\n\n\n

        \n
      1. Three channels are available for this notification:<\/li>\n<\/ol>\n\n\n\n

        Admin App <\/strong>\u2014 push notification in the Altegio app for team members. Active by default.
        Email <\/strong>\u2014 sent to the team member’s email. Active by default.
        SMS <\/strong>\u2014 listed under. Not connected <\/strong>until your salon connects an SMS provider. Click Connect <\/strong>to set it up.<\/p>\n\n\n\n

        For each connected channel, use the dropdown on the right to pick Send <\/strong>(the notification fires on this channel) or Do not send <\/strong>(the channel stays off for this specific notification, even though it’s enabled at the salon level).<\/p>\n\n\n\n

        \n

        Note<\/strong><\/p>\n\n\n\n

        The channels available here mirror the channels you’ve connected for the whole salon on the Delivery channels <\/strong>tab. If a channel you want to use is greyed out as Not connected<\/strong>, switch to the Delivery channels <\/strong>tab first and connect it there.<\/p>\n<\/blockquote>\n\n\n\n

        Templates<\/strong><\/h2>\n\n\n\n

        Switch to the Notification templates <\/strong>tab. Each connected channel has its own template block \u2014 open it by clicking the channel header to expand it.<\/p>\n\n\n\n

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        Admin App template<\/strong><\/h3>\n\n\n\n

        The Message text <\/strong>field is where you write what the team member will see in the push.<\/p>\n\n\n\n

        \u2022 Use + Add variable <\/strong>to insert a placeholder for live data from the cancelled appointment \u2014 client name, service, master, visit date and time, location name. The placeholder is replaced with the real value at send time, so each notification arrives fully filled in.<\/p>\n\n\n\n

        \u2022 The smiley icon next to + Add variable <\/strong>opens an emoji picker. Adding an emoji or two helps the message stand out in the team member’s notification list.<\/p>\n\n\n\n

        \u2022 The Notification preview with test data <\/strong>panel on the right shows what the message will look like with sample values, so you can spot a misplaced variable or a layout issue before saving.<\/p>\n\n\n\n

        Email template<\/strong><\/h3>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        Open the Additional information in Email <\/strong>block to add extra content that will appear in the email alongside the standard appointment-cancellation layout. Click Email Preview <\/strong>to see the final email exactly as it will appear in the team member’s inbox.<\/p>\n\n\n\n

        SMS template<\/strong><\/h3>\n\n\n\n

        The SMS template editor becomes available once your salon has connected an SMS provider on the Delivery channels <\/strong>tab. It works the same way as the Admin App editor \u2014 a Message text <\/strong>field, a + Add variable <\/strong>button, and a preview area.<\/p>\n\n\n\n

        \n

        Important<\/strong><\/p>\n\n\n\n

        When you insert a variable into an SMS template, leave a single space between the variable and the surrounding text. Altegio does not add it automatically, so without a space the variable’s value will run into the next word in the delivered message.<\/p>\n<\/blockquote>\n\n\n\n

        \n

        Note <\/strong><\/p>\n\n\n\n

        Every channel has its own preview. Use it before saving \u2014 it’s the fastest way to catch a missing space, a stuck {…} placeholder, or a line break that breaks the layout.<\/p>\n<\/blockquote>\n\n\n\n

        Finishing setup<\/strong><\/h2>\n\n\n\n

        Once General settings <\/strong>and Notification templates <\/strong>are configured the way you want, click the yellow Save <\/strong>button at the bottom-right of the page. Your changes apply to every future no-show cancellation immediately.<\/p>\n\n\n\n

        To turn the whole notification off across every channel, go back to Notifications > Notification types<\/strong>, find the row, and toggle it off. The channel settings and templates you saved stay in place \u2014 toggling the row back on later re-applies them without losing your work.<\/p>\n\n\n\n

        \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"

        This notification is sent automatically as soon as a receptionist or a team member updates an appointment’s status to No-show. The notification lands on the team member assigned to provide the service so they immediately know the slot has freed up and can use the time differently. Setup and editing To open the notification settings: […]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[3265],"doc_tag":[1462,1507,1402,1357],"class_list":["post-337183","docs","type-docs","status-publish","hentry","doc_category-team-member-notifications","doc_tag-appointment-en","doc_tag-client-en","doc_tag-receptionist-en","doc_tag-team-member-en"],"aioseo_notices":[],"year_month":"2026-05","word_count":654,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"yana.b@alteg.io","author_nicename":"yana-balteg-io","author_url":"https:\/\/alteg.io\/en\/author\/yana-balteg-io\/"},"doc_category_info":[{"term_name":"Team member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/team-member-notifications\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Receptionist","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/receptionist-en\/"},{"term_name":"Team Member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-member-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/337183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=337183"}],"version-history":[{"count":1,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/337183\/revisions"}],"predecessor-version":[{"id":337276,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/337183\/revisions\/337276"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=337183"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=337183"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=337183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}