{"id":267787,"date":"2026-02-03T06:39:53","date_gmt":"2026-02-03T06:39:53","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=267787"},"modified":"2026-02-03T06:39:55","modified_gmt":"2026-02-03T06:39:55","password":"","slug":"9765534429469","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/9765534429469\/","title":{"rendered":"Altegio and ChatApp Integration"},"content":{"rendered":"\n<p>Connect popular messengers and social networks with ChatApp.<br>ChatApp is a unified dialog system that helps improve customer service via WhatsApp, Telegram bot, Telegram personal, Viber, and Avito.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2fe59a4c0c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2fe59a4c0c\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"598\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-1024x598.png\" alt=\"\" class=\"wp-image-267790\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-1024x598.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-300x175.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-768x448.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-1536x896.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-2048x1195.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-360x210.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-03-at-10.37.26-1568x915.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u2795 Responsible owners in dialogs. Filter by responsible owners. Automatic distribution of dialogs among responsible owners;<\/p>\n\n\n\n<p>\u2795 Dialog opening and closing scenarios;<\/p>\n\n\n\n<p>\u2795 Ability to start and end a shift. Distribution of responsible owners in open dialogs; <br><br>\u2795 Start a dialog from a messenger contact;<\/p>\n\n\n\n<p>\u2795 Start a dialog from CRM contacts;<\/p>\n\n\n\n<p>\u2795 CRM integration directly from the dialog;<\/p>\n\n\n\n<p>\u2795 Creating tasks in the CRM from the dialog;<\/p>\n\n\n\n<p>\u2795 Convenient library of template replies from the dialog;<\/p>\n\n\n\n<p>\u2795 Easy access to WABA templates from the dialog;<\/p>\n\n\n\n<p>\u2795 View feedback and rating directly in the dialog;<\/p>\n\n\n\n<p>\u2795 Employee performance analytics;<\/p>\n\n\n\n<p>\u2795 Segment clients into categories. Interactive tags in dialogs;<\/p>\n\n\n\n<p>\u2795 Roles and permissions in dialogs;<\/p>\n\n\n\n<p>\u2795 Processing promotional and service messages; Automation of standard replies<\/p>\n\n\n\n<p>\u2795 Message reactions;<\/p>\n\n\n\n<p>\u2795 Requesting data from a client;<\/p>\n\n\n\n<p>\u2795 Collecting feedback and ratings;<\/p>\n\n\n\n<p>\u2795 Collecting subscribers;<\/p>\n\n\n\n<p>\u2795 Off-hours;<\/p>\n\n\n\n<p>\u2795 Lead scanner. Scanning messages in chats, groups, and social networks.<\/p>\n\n\n\n<p>Own API for integration into a corporate or accounting system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Technical support<\/h2>\n\n\n\n<p>Website: ChatApp.online<\/p>\n\n\n\n<p>Phone (WhatsApp): +77077509758, +55 (21) 960104492<\/p>\n\n\n\n<p>Telegram channel \u201cNew features\u201d: t.me\/app24_online<\/p>\n\n\n\n<p>Telegram chat: @chatapp_online<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start the conversation first. Select a client from the contact list and send them a message via WhatsApp or Telegram.<\/li>\n\n\n\n<li>Booking clients with a specialist via messengers. The bot automatically books clients with a specialist by offering them to choose the required service, a convenient date, and time. The schedule of planned visits is displayed in Altegio.<\/li>\n\n\n\n<li>Collecting feedback and ratings. Ready-made scenarios for gathering feedback with a unique option to send the most suitable response to the client depending on their rating.<\/li>\n\n\n\n<li>Distributing dialogs among responsible owners. Tools for assigning roles and distributing dialogs for companies with a large number of requests and employees.<\/li>\n\n\n\n<li>Messenger marketing. Advanced marketing tools: lead scanner for groups and messages, group parser, smart broadcasts.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Connection in 5 minutes<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In Altegio, go to <strong>Integrations > Notifications<\/strong> and select the <strong>ChatApp<\/strong> app, or follow the<strong> <a href=\"https:\/\/app.alteg.io\/appstore\/727957\/applications\/82\/info\/\">link.<\/a><\/strong><\/li>\n\n\n\n<li>On the page that opens, click <strong>Connect<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Contacts<\/h2>\n\n\n\n<p>Phone (Kazakhstan): +77085900787<\/p>\n\n\n\n<p>Support in Telegram: @chatapp_online<\/p>\n\n\n\n<p>Email: <a>support-br@chatapp.online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connect popular messengers and social networks with ChatApp.ChatApp is a unified dialog system that helps improve customer service via WhatsApp, Telegram bot, Telegram personal, Viber, and Avito. \u2795 Responsible owners in dialogs. Filter by responsible owners. Automatic distribution of dialogs among responsible owners; \u2795 Dialog opening and closing scenarios; \u2795 Ability to start and end&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/9765534429469\/\">Continue reading <span class=\"screen-reader-text\">Altegio and ChatApp Integration<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[105,100],"doc_tag":[1789,1462,1507,2071,1297],"class_list":["post-267787","docs","type-docs","status-publish","hentry","doc_category-chat-bots","doc_category-integrations","doc_tag-analytics-en","doc_tag-appointment-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-service-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":349,"total_views":"72","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Chat bots","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/chat-bots\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Analytics","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/analytics-en\/"},{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Service","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/service-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267787"}],"version-history":[{"count":2,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267787\/revisions"}],"predecessor-version":[{"id":267811,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267787\/revisions\/267811"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267787"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267787"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}