Benefits of the Altegio integration with Viva-MTS Virtual PBX<\/h2>\n\n\n\n\n- Add new clients quickly and without mistakes.<\/strong> When a new client calls, you can immediately add their phone number to the database, enter the client\u2019s first and last name, and create an appointment in the calendar.<\/li>\n\n\n\n
- Increase loyalty of existing clients.<\/strong> Thanks to the pop-up card, you can address the client by name right away, create a new appointment, or edit\/cancel a previously scheduled visit. You save both your time and the client\u2019s time, since you no longer need to search for the client card manually.<\/li>\n\n\n\n
- Keep call history at hand.<\/strong> If needed, listen to call recordings directly in the Altegio interface.<\/li>\n<\/ul>\n\n\n\n
Steps to set up the integration<\/h2>\n\n\n\n\n- Log in to your Altegio personal account. In the left menu, find the Telephony<\/strong> section. Copy the value from the Token<\/strong> field.<\/li>\n<\/ol>\n\n\n\n
![\"\"](\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-1-1024x425.png\")
<\/figure>\n\n\n\n\n- Open a new tab in your browser and log in to Viva-MTS Virtual PBX. Go to Settings<\/strong>, then CRM Integration<\/strong>. Click the Altegio widget.<\/li>\n\n\n\n
- Paste the token you copied earlier and click Connect<\/strong>. The integration setup in the Virtual PBX is complete.<\/li>\n\n\n\n
- Return to the Altegio interface. You will see that the integration status is now Connected<\/strong>, and in the sidebar under Telephony<\/strong> the following sections are available: Integration<\/strong>, Routing<\/strong>, Routes<\/strong>, and Calls<\/strong>.<\/li>\n\n\n\n
- Go to Routes<\/strong>. When the integration is created, Route for all users<\/strong> is added automatically. Click the pencil icon in the Actions<\/strong> column and edit the route.<\/li>\n\n\n\n
- Give the route a clear name (for example, Administration<\/strong> or Sales department<\/strong>), select the users and locations that should receive calls, and choose where the route call history will be stored. The chain owner\/manager can view the full history under Telephony > Calls<\/strong>, but location employees\u2019 access rights will differ. If managers:\n
\n- should not have access to call history, choose Chain call history<\/strong>;<\/li>\n\n\n\n
- can view lists of all calls received by the company \u2014 choose Chain and all locations call history<\/strong> (the entire history is also duplicated under Analytical Reports > Call logs<\/strong>);<\/li>\n\n\n\n
- should have access only to their location call history, choose Chain and notified locations call history<\/strong> (under Analytical<\/strong> Reports > Call logs<\/strong>, only calls of the specified location will be shown).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- After setting up the route, don\u2019t forget to click Save<\/strong>.<\/li>\n\n\n\n
- Now link the route you created in Altegio to the number that should receive incoming calls. Go to Routing<\/strong> and add a rule.<\/li>\n\n\n\n
- At this step, specify in order:\n
\n- Routing type:<\/strong> where the call will go \u2014 Phone<\/strong> (if calls should come to the company\u2019s main number) or SIP<\/strong> (if calls should be received by a specific employee or department).<\/li>\n\n\n\n
- Identifier:<\/strong> the phone number without a plus sign, spaces, or hyphens (if you selected Phone<\/strong>) or the employee\/department short extension (if calls go via SIP<\/strong>).<\/li>\n\n\n\n
- Route:<\/strong> the route you created earlier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- If needed, add additional rules. Click Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
The Altegio integration with Viva-MTS Virtual PBX has been successfully set up. You can now use all its benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"
With Viva-MTS Virtual PBX (Armenia), your phone numbers become multi-line: you can set up automatic routing of incoming calls to an available employee, replace standard ring tones with a unique voice greeting, store the history of all calls and their recordings, and much more. The Altegio integration with Viva-MTS Virtual PBX makes your communication with… Continue reading Setting up the Altegio integration with Viva-MTS Virtual PBX (Armenia)<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[104,100],"doc_tag":[1462,1447,1507,2071,1252],"class_list":["post-267538","docs","type-docs","status-publish","hentry","doc_category-integration-with-ip-telephony-providers","doc_category-integrations","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":564,"total_views":"75","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integration with IP telephony providers","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integration-with-ip-telephony-providers\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267538"}],"version-history":[{"count":6,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions"}],"predecessor-version":[{"id":314926,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions\/314926"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267538"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267538"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Steps to set up the integration<\/h2>\n\n\n\n\n- Log in to your Altegio personal account. In the left menu, find the Telephony<\/strong> section. Copy the value from the Token<\/strong> field.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n\n\n\n\n- Open a new tab in your browser and log in to Viva-MTS Virtual PBX. Go to Settings<\/strong>, then CRM Integration<\/strong>. Click the Altegio widget.<\/li>\n\n\n\n
- Paste the token you copied earlier and click Connect<\/strong>. The integration setup in the Virtual PBX is complete.<\/li>\n\n\n\n
- Return to the Altegio interface. You will see that the integration status is now Connected<\/strong>, and in the sidebar under Telephony<\/strong> the following sections are available: Integration<\/strong>, Routing<\/strong>, Routes<\/strong>, and Calls<\/strong>.<\/li>\n\n\n\n
- Go to Routes<\/strong>. When the integration is created, Route for all users<\/strong> is added automatically. Click the pencil icon in the Actions<\/strong> column and edit the route.<\/li>\n\n\n\n
- Give the route a clear name (for example, Administration<\/strong> or Sales department<\/strong>), select the users and locations that should receive calls, and choose where the route call history will be stored. The chain owner\/manager can view the full history under Telephony > Calls<\/strong>, but location employees\u2019 access rights will differ. If managers:\n
\n- should not have access to call history, choose Chain call history<\/strong>;<\/li>\n\n\n\n
- can view lists of all calls received by the company \u2014 choose Chain and all locations call history<\/strong> (the entire history is also duplicated under Analytical Reports > Call logs<\/strong>);<\/li>\n\n\n\n
- should have access only to their location call history, choose Chain and notified locations call history<\/strong> (under Analytical<\/strong> Reports > Call logs<\/strong>, only calls of the specified location will be shown).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- After setting up the route, don\u2019t forget to click Save<\/strong>.<\/li>\n\n\n\n
- Now link the route you created in Altegio to the number that should receive incoming calls. Go to Routing<\/strong> and add a rule.<\/li>\n\n\n\n
- At this step, specify in order:\n
\n- Routing type:<\/strong> where the call will go \u2014 Phone<\/strong> (if calls should come to the company\u2019s main number) or SIP<\/strong> (if calls should be received by a specific employee or department).<\/li>\n\n\n\n
- Identifier:<\/strong> the phone number without a plus sign, spaces, or hyphens (if you selected Phone<\/strong>) or the employee\/department short extension (if calls go via SIP<\/strong>).<\/li>\n\n\n\n
- Route:<\/strong> the route you created earlier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- If needed, add additional rules. Click Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
The Altegio integration with Viva-MTS Virtual PBX has been successfully set up. You can now use all its benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"
With Viva-MTS Virtual PBX (Armenia), your phone numbers become multi-line: you can set up automatic routing of incoming calls to an available employee, replace standard ring tones with a unique voice greeting, store the history of all calls and their recordings, and much more. The Altegio integration with Viva-MTS Virtual PBX makes your communication with… Continue reading Setting up the Altegio integration with Viva-MTS Virtual PBX (Armenia)<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[104,100],"doc_tag":[1462,1447,1507,2071,1252],"class_list":["post-267538","docs","type-docs","status-publish","hentry","doc_category-integration-with-ip-telephony-providers","doc_category-integrations","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":564,"total_views":"75","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integration with IP telephony providers","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integration-with-ip-telephony-providers\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267538"}],"version-history":[{"count":6,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions"}],"predecessor-version":[{"id":314926,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions\/314926"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267538"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267538"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/figure>\n\n\n\n- \n
- Open a new tab in your browser and log in to Viva-MTS Virtual PBX. Go to Settings<\/strong>, then CRM Integration<\/strong>. Click the Altegio widget.<\/li>\n\n\n\n
- Paste the token you copied earlier and click Connect<\/strong>. The integration setup in the Virtual PBX is complete.<\/li>\n\n\n\n
- Return to the Altegio interface. You will see that the integration status is now Connected<\/strong>, and in the sidebar under Telephony<\/strong> the following sections are available: Integration<\/strong>, Routing<\/strong>, Routes<\/strong>, and Calls<\/strong>.<\/li>\n\n\n\n
- Go to Routes<\/strong>. When the integration is created, Route for all users<\/strong> is added automatically. Click the pencil icon in the Actions<\/strong> column and edit the route.<\/li>\n\n\n\n
- Give the route a clear name (for example, Administration<\/strong> or Sales department<\/strong>), select the users and locations that should receive calls, and choose where the route call history will be stored. The chain owner\/manager can view the full history under Telephony > Calls<\/strong>, but location employees\u2019 access rights will differ. If managers:\n
- \n
- should not have access to call history, choose Chain call history<\/strong>;<\/li>\n\n\n\n
- can view lists of all calls received by the company \u2014 choose Chain and all locations call history<\/strong> (the entire history is also duplicated under Analytical Reports > Call logs<\/strong>);<\/li>\n\n\n\n
- should have access only to their location call history, choose Chain and notified locations call history<\/strong> (under Analytical<\/strong> Reports > Call logs<\/strong>, only calls of the specified location will be shown).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- After setting up the route, don\u2019t forget to click Save<\/strong>.<\/li>\n\n\n\n
- Now link the route you created in Altegio to the number that should receive incoming calls. Go to Routing<\/strong> and add a rule.<\/li>\n\n\n\n
- At this step, specify in order:\n
- \n
- Routing type:<\/strong> where the call will go \u2014 Phone<\/strong> (if calls should come to the company\u2019s main number) or SIP<\/strong> (if calls should be received by a specific employee or department).<\/li>\n\n\n\n
- Identifier:<\/strong> the phone number without a plus sign, spaces, or hyphens (if you selected Phone<\/strong>) or the employee\/department short extension (if calls go via SIP<\/strong>).<\/li>\n\n\n\n
- Route:<\/strong> the route you created earlier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- If needed, add additional rules. Click Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
The Altegio integration with Viva-MTS Virtual PBX has been successfully set up. You can now use all its benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"
With Viva-MTS Virtual PBX (Armenia), your phone numbers become multi-line: you can set up automatic routing of incoming calls to an available employee, replace standard ring tones with a unique voice greeting, store the history of all calls and their recordings, and much more. The Altegio integration with Viva-MTS Virtual PBX makes your communication with… Continue reading Setting up the Altegio integration with Viva-MTS Virtual PBX (Armenia)<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[104,100],"doc_tag":[1462,1447,1507,2071,1252],"class_list":["post-267538","docs","type-docs","status-publish","hentry","doc_category-integration-with-ip-telephony-providers","doc_category-integrations","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":564,"total_views":"75","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integration with IP telephony providers","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integration-with-ip-telephony-providers\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267538"}],"version-history":[{"count":6,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions"}],"predecessor-version":[{"id":314926,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267538\/revisions\/314926"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267538"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267538"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Identifier:<\/strong> the phone number without a plus sign, spaces, or hyphens (if you selected Phone<\/strong>) or the employee\/department short extension (if calls go via SIP<\/strong>).<\/li>\n\n\n\n
- can view lists of all calls received by the company \u2014 choose Chain and all locations call history<\/strong> (the entire history is also duplicated under Analytical Reports > Call logs<\/strong>);<\/li>\n\n\n\n
- Paste the token you copied earlier and click Connect<\/strong>. The integration setup in the Virtual PBX is complete.<\/li>\n\n\n\n