{"id":267499,"date":"2026-02-02T15:24:16","date_gmt":"2026-02-02T15:24:16","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=267499"},"modified":"2026-03-27T16:03:34","modified_gmt":"2026-03-27T16:03:34","password":"","slug":"5471154127773","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/5471154127773\/","title":{"rendered":"Setting up the Altegio integration with Phonet IP telephony"},"content":{"rendered":"\n<p>Phonet is a Ukrainian IP telephony provider.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2fe4ff3fe5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2fe4ff3fe5\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"979\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet-1024x979.png\" alt=\"\" class=\"wp-image-267517\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet-1024x979.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet-300x287.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet-768x734.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet-360x344.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/6384bf73fa7fc8b74f73a3d8_main_pic_pro-fonet.png 1067w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Connection<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect a phone number for calls using the instructions via the link. The instructions include an example of connecting a number from the Vega operator. If your number is from a different telecom operator, select the appropriate operator when adding the number. If the number is already connected, proceed directly to the next step.<\/li>\n\n\n\n<li>To receive and make calls, you need to set up a softphone or an IP phone. Download and install Zoiper 3 using the <a href=\"https:\/\/www.zoiper.com\/en\/voip-softphone\/download\/classic\"><strong>link<\/strong><\/a>. To configure Zoiper, use the following instructions:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.phonet.ua\/dani-dlya-reyestratsiyi\/\"><strong>Instruction 1<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.phonet.ua\/nalashtuvannya-zoiper-5-na-kompyuteri\/\"><strong>Instruction 2<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Make sure calls are coming to Zoiper by calling the connected number.<\/li>\n\n\n\n<li>Install the Phonet extension in Google Chrome and log in using the username and password from your Phonet personal account.<\/li>\n\n\n\n<li>In Google Chrome, right-click the Phonet extension and select <strong>Options<\/strong> from the context menu. In the window that opens, select:\n<ul class=\"wp-block-list\">\n<li><strong>Show notifications on all pages<\/strong><\/li>\n\n\n\n<li><strong>Show notifications in &gt; Bottom-right corner<\/strong><br>Then click <strong>Save<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up the integration in Phonet<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the teler (Phonet) personal account, go to <strong>Settings<\/strong> &gt; <strong>Integrations<\/strong>.<\/li>\n\n\n\n<li>In the <strong>CRM systems<\/strong> section, find the Altegio block and click <strong>Add<\/strong>.<\/li>\n\n\n\n<li>On the page that opens, enter the information from Altegio:\n<ul class=\"wp-block-list\">\n<li>the telephony token from the chain section <strong>Telephony &gt; Integration<\/strong>;<\/li>\n\n\n\n<li>the company chain ID and the client (location) ID;<\/li>\n\n\n\n<li>the login and password for authorization in Altegio.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check all the information and click <strong>Save<\/strong>. The connection status will be displayed in green.<\/li>\n\n\n\n<li>Each telephony user needs to install the Phonet extension in Google Chrome and log in using the username and password from the teler (Phonet) personal account.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up the integration in Altegio<\/h2>\n\n\n\n<p>To receive information about missed calls on multi-line numbers, set up routing for the multi-line number in Altegio. Routes determine which users and which locationss will see information about incoming calls. Go to the chain section <strong>Telephony &gt; Routes<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build the route that the call will follow. By default, there is only one route \u2014 <strong>Route for all users<\/strong>. The default route setting is to save the call history for the route in <strong>Chain call history<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Add route<\/strong> and enter the route name \u2014 you can use any name; it\u2019s only needed for convenience.<\/li>\n\n\n\n<li>Select which users will see call information.<\/li>\n\n\n\n<li>Select which locations will see information about incoming calls.<\/li>\n\n\n\n<li>Select where to store the call history for the route:\n<ul class=\"wp-block-list\">\n<li><strong>Chain call history<\/strong> \u2014 call statistics will be saved for the route in the chain history. With this setup, calls will be visible only in the chain call history; pop-up windows will not be shown anywhere.<\/li>\n\n\n\n<li><strong>Chain and all salons call history<\/strong> \u2014 the call pop-up will appear in all locations of the chain; the call will be visible in all locations under<strong> Analytical Reports > All reports> Marketing> Call l<\/strong><strong>ogs<\/strong>.<\/li>\n\n\n\n<li><strong>Chain and notified salons call history<\/strong> \u2014 the call pop-up will appear only in the locations selected in this route.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Go to the chain section <strong>Telephony &gt; Routing<\/strong> and click <strong>Add rule<\/strong>.<\/li>\n\n\n\n<li>Specify:\n<ul class=\"wp-block-list\">\n<li><strong>Type<\/strong> (where the call should go): <strong>SIP<\/strong>.<\/li>\n\n\n\n<li><strong>Identifier<\/strong> (the number the call should go to): the internal three-digit user extension shown in the teler (Phonet) personal account.<\/li>\n\n\n\n<li><strong>Route<\/strong> (one of the routes created earlier): the route that corresponds to the teler (Phonet) user.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add a separate rule for each Phonet virtual PBX user and click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>In the Altegio user settings, enable <strong>Notifications in the WEB version<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Phonet is a Ukrainian IP telephony provider. Connection Setting up the integration in Phonet Setting up the integration in Altegio To receive information about missed calls on multi-line numbers, set up routing for the multi-line number in Altegio. Routes determine which users and which locationss will see information about incoming calls. Go to the chain&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/5471154127773\/\">Continue reading <span class=\"screen-reader-text\">Setting up the Altegio integration with Phonet IP telephony<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[104,100],"doc_tag":[1267,2071,1252],"class_list":["post-267499","docs","type-docs","status-publish","hentry","doc_category-integration-with-ip-telephony-providers","doc_category-integrations","doc_tag-chain-en","doc_tag-integrations-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":559,"total_views":"64","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integration with IP telephony providers","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integration-with-ip-telephony-providers\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Chain","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/chain-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267499"}],"version-history":[{"count":7,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267499\/revisions"}],"predecessor-version":[{"id":314920,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267499\/revisions\/314920"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267499"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267499"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}