{"id":267463,"date":"2026-02-02T15:00:47","date_gmt":"2026-02-02T15:00:47","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=267463"},"modified":"2026-03-27T15:59:17","modified_gmt":"2026-03-27T15:59:17","password":"","slug":"11860351978013","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/11860351978013\/","title":{"rendered":"Setting up the Altegio integration with Moldcell Virtual PBX (Moldova)"},"content":{"rendered":"\n<p>Moldcell Virtual PBX (Moldova) is a modern way to organize corporate telephony. The virtual PBX helps you handle all incoming calls, set up a voice greeting and smart call distribution between employees, view call history and listen to recordings, get call statistics, and more.<\/p>\n\n\n\n<p>You can learn more about Moldcell Virtual PBX at: <a href=\"https:\/\/www.moldcell.md\/rus\/PBX\">https:\/\/www.moldcell.md\/rus\/PBX<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Altegio + Moldcell Virtual PBX integration capabilities<\/h2>\n\n\n\n<p>With the integration, you will be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add a new client to the database and schedule their visit directly from the pop-up card while continuing the conversation;<\/li>\n\n\n\n<li>When answering an incoming call, address a regular client by name, schedule the next visit or edit an existing one, saving time on searching for the contact in the database, and also open the client card in one click from the pop-up card;<\/li>\n\n\n\n<li>Listen to recordings of conversations with clients in the Altegio interface to recall communication details.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Integration setup instructions<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d3022340acd&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d3022340acd\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"425\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-1024x425.png\" alt=\"\" class=\"wp-image-267436\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-1024x425.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-300x125.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-768x319.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-1536x638.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-2048x850.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-360x150.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-18.50.07-1568x651.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <strong>chain interface<\/strong> &gt; <strong>Telephony<\/strong> section and copy the token.<\/li>\n\n\n\n<li>Open the Moldcell Virtual PBX interface. In <strong>Settings<\/strong>, select <strong>CRM integration<\/strong>. Find the Altegio widget and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>In the window that appears, paste the token you copied earlier. Click <strong>Connect<\/strong>. The integration setup on the Virtual PBX side is now complete.<\/li>\n\n\n\n<li>Return to the Altegio interface. The integration status will now show <strong>Connected<\/strong>. In the left-side menu under <strong>Telephony<\/strong>, four new sections will be available: <strong>Integration<\/strong>, <strong>Routing<\/strong>, <strong>Routes<\/strong>, and <strong>Calls<\/strong>.<\/li>\n\n\n\n<li>Go to <strong>Routes<\/strong>. You will see that a <strong>Route for all users<\/strong> is created by default. Click the pencil icon in the <strong>Actions<\/strong> column and configure it for your needs.<\/li>\n\n\n\n<li>In the window that opens, give the route a short name, for example <strong>Chisinau location<\/strong> or <strong>Sales department<\/strong>. Then select the users and locations that will receive incoming calls, and choose where to store call history:\n<ul class=\"wp-block-list\">\n<li><strong>Chain call history<\/strong> \u2014 calls are saved under <strong>Telephony &gt; Calls<\/strong>; only the chain manager\/owner can view the history;<\/li>\n\n\n\n<li><strong>Chain and all locations call history<\/strong> \u2014 the history is saved both under <strong>Telephony<\/strong> and under <strong>Analytical Reports > All reports > Call logs<\/strong>; call logs are available to the chain manager\/owner and location managers;<\/li>\n\n\n\n<li><strong>Chain and notified locations call history<\/strong> \u2014 calls are stored under <strong>Telephony<\/strong> and under <strong>Reports<\/strong>; the history can be viewed by the chain manager\/owner and only the managers of the specified location.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>At the bottom of the route settings window, click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>Next, link the created route to the number that should receive calls. In the <strong>Telephony<\/strong> menu, select <strong>Routing<\/strong>. Open it and click <strong>Add rule<\/strong>.<\/li>\n\n\n\n<li>In the settings, specify:\n<ul class=\"wp-block-list\">\n<li><strong>Routing type.<\/strong> If calls should come to the company\u2019s main number, select <strong>Phone<\/strong>. If the call should be received by a specific employee or department, select <strong>SIP<\/strong>.<\/li>\n\n\n\n<li><strong>Identifier.<\/strong> If <strong>Phone<\/strong> was selected, enter the phone number without a plus sign, spaces, or hyphens. If <strong>SIP<\/strong> was selected, enter the internal three-digit extension of the employee or department.<\/li>\n\n\n\n<li><strong>Call route<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>In the same way, you can create any number of routes and rules for your numbers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Moldcell Virtual PBX (Moldova) is a modern way to organize corporate telephony. The virtual PBX helps you handle all incoming calls, set up a voice greeting and smart call distribution between employees, view call history and listen to recordings, get call statistics, and more. You can learn more about Moldcell Virtual PBX at: https:\/\/www.moldcell.md\/rus\/PBX. Altegio&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/11860351978013\/\">Continue reading <span class=\"screen-reader-text\">Setting up the Altegio integration with Moldcell Virtual PBX (Moldova)<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[100,88],"doc_tag":[1267,1507,2071,1252],"class_list":["post-267463","docs","type-docs","status-publish","hentry","doc_category-integrations","doc_category-setting-ip-telephony-integration-in-chain","doc_tag-chain-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":503,"total_views":"70","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"},{"term_name":"Setting IP telephony integration in chain","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/setting-ip-telephony-integration-in-chain\/"}],"doc_tag_info":[{"term_name":"Chain","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/chain-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267463"}],"version-history":[{"count":5,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267463\/revisions"}],"predecessor-version":[{"id":314905,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267463\/revisions\/314905"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267463"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267463"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}