{"id":267052,"date":"2026-02-02T11:38:07","date_gmt":"2026-02-02T11:38:07","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=267052"},"modified":"2026-03-27T14:54:40","modified_gmt":"2026-03-27T14:54:40","password":"","slug":"17544992197789","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/17544992197789\/","title":{"rendered":"Additional chat settings in Altegio: incoming message notification"},"content":{"rendered":"\n<p>After connecting a partner integration from <strong>Integrations > Notifications<\/strong> (<strong>Administration <\/strong>mode) with chat available in Appointment Calendar and the visit window in Altegio, complete the additional setup. You can read more about chat features and how to connect it here.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2feae3a5f6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2feae3a5f6\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"616\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-1024x616.png\" alt=\"\" class=\"wp-image-267061\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-1024x616.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-300x180.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-768x462.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-1536x924.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-2048x1232.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-360x217.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-02-02-at-15.36.33-1568x943.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><\/p>\n\n\n\n<p>Additional settings will be available only after you connect an integration with chat functionality in Altegio. At the moment, chat support has been implemented by our partners \u2014 Integrilla; soon it will also be available from Fromni, Flowsell, and Message.Help. You can find the full list of partners in <strong>Integrations > Notifications<\/strong> (Administration mode).<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Incoming message notification<\/h2>\n\n\n\n<p>Notifications help you avoid missing important messages from clients. After you connect an integration with chat functionality, pop-up notifications for incoming messages will be enabled automatically.<\/p>\n\n\n\n<p>When a client sends a new message in chat, a pop-up notification will appear in the lower-left corner of the screen, showing the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name. If the client is new and no name has been provided yet, the message will be labeled as <strong>\u201cNew client\u201d<\/strong>.<\/li>\n\n\n\n<li>The phone number the message was sent from.<\/li>\n\n\n\n<li>The message text.<\/li>\n\n\n\n<li>A link to the chat \u2014 clicking it will open the chat widget in the appointment log.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">To disable\/enable pop-up notifications:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Administration mode, Settings > Digital Schedule> Digital Schedule Settings.<\/strong><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2feae3b17a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2feae3b17a\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"870\" height=\"744\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-03-27-at-18.50.25.avif\" alt=\"\" class=\"wp-image-314665\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-03-27-at-18.50.25.avif 870w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-03-27-at-18.50.25-300x257.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-03-27-at-18.50.25-768x657.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2026\/02\/Screen-Shot-2026-03-27-at-18.50.25-360x308.avif 360w\" sizes=\"auto, (max-width: 870px) 100vw, 870px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>In the window that opens, at the bottom, clear or select the checkbox <strong>Show a notification in the web version about a message in chat<\/strong>, then save the settings.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note<\/strong><\/p>\n\n\n\n<p>New messages are also marked with red dots on the additional options button and on the <strong>Chat<\/strong> tab in the appointment log. If you disable pop-up notifications, new messages in the appointment log will still be marked with red dots.<\/p>\n<\/blockquote>\n\n\n\n<p>In addition to pop-up notifications, you can enable automatic saving of new clients from chat. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>After connecting a partner integration from Integrations > Notifications (Administration mode) with chat available in Appointment Calendar and the visit window in Altegio, complete the additional setup. You can read more about chat features and how to connect it here. Important Additional settings will be available only after you connect an integration with chat functionality&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/17544992197789\/\">Continue reading <span class=\"screen-reader-text\">Additional chat settings in Altegio: incoming message notification<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[100],"doc_tag":[1462,1447,1507,2071,1357],"class_list":["post-267052","docs","type-docs","status-publish","hentry","doc_category-integrations","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-team-member-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":295,"total_views":"65","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Team Member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-member-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=267052"}],"version-history":[{"count":6,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267052\/revisions"}],"predecessor-version":[{"id":314686,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/267052\/revisions\/314686"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=267052"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=267052"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=267052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}