{"id":238732,"date":"2026-01-07T09:10:12","date_gmt":"2026-01-07T09:10:12","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&p=238732"},"modified":"2026-03-25T10:35:08","modified_gmt":"2026-03-25T10:35:08","password":"","slug":"238732","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/238732\/","title":{"rendered":"Cancelling an appointment using the \u201cNo- show\u201d status"},"content":{"rendered":"\n

Automatic notification that is sent to the client after their appointment is cancelled by a receptionist or a team member.<\/p>\n\n\n\n

After a receptionist or team member changes the appointment status to \u201cNo-show\u201d<\/strong>, the client will receive a cancellation notification with the visit details.<\/p>\n\n\n\n

Used to prevent confusion and misunderstandings on the client\u2019s side.<\/p>\n\n\n\n

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Important<\/strong><\/p>\n\n\n\n

If you change the visit status to \u201cNo-show\u201d<\/strong> after the visit has already started, the notification will not be generated or sent. You must change the status before the visit begins.<\/p>\n<\/blockquote>\n\n\n\n

Setup and editing<\/h2>\n\n\n\n
    \n
  1. In the Administration mode, go to Notifications<\/strong>, then open the Notification types<\/strong> tab.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
      \n
    1. In the Client > Increased attendance<\/strong> section, select Appointment cancellation (No-show)<\/strong> by clicking the notification name or the pencil <\/strong>icon.<\/li>\n<\/ol>\n\n\n\n
      \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n
        \n
      1. On the General settings<\/strong> tab, configure how notifications will be sent via multiple channels. For more details about multi-channel notification scenarios, see the article<\/a>.<\/strong>
        Available channels:<\/li>\n<\/ol>\n\n\n\n