{"id":189070,"date":"2025-11-14T08:45:34","date_gmt":"2025-11-14T08:45:34","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&p=189070"},"modified":"2025-11-14T12:49:29","modified_gmt":"2025-11-14T12:49:29","password":"","slug":"189070","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/189070\/","title":{"rendered":"How to Add Links to Messengers and Social Media in Your Company Profile"},"content":{"rendered":"\n

You can add links to WhatsApp, Viber, Telegram,<\/strong> and various social networks so clients can easily contact you, ask questions, or book an appointment.
This article explains which link formats are supported and how to enter them correctly so they work on all devices.<\/p>\n\n\n\n

WhatsApp<\/h2>\n\n\n\n
\n

Note: wa.me<\/em> links may not work in some regions without a VPN.<\/p>\n<\/blockquote>\n\n\n\n

Chat link<\/strong><\/h3>\n\n\n\n

Use the following format:<\/p>\n\n\n\n

https://wa.me\/number<\/code><\/pre>\n\n\n\n
Where number<\/strong> is the phone number in full international format without<\/em> plus sign, spaces, brackets, or hyphens.<\/p>\n\n\n\n
Correct:<\/strong><\/p>\n\n\n\n
https://wa.me\/19999999999<\/code><\/pre>\n\n\n\n
Incorrect:<\/strong><\/p>\n\n\n\n
https:\/\/wa.me\/+1 (999) 999-99-99<\/code><\/pre>\n\n\n\n
Chat link with a preset message<\/strong><\/h3>\n\n\n\n
Format:<\/p>\n\n\n\n
https://wa.me\/number?text=your-text<\/code><\/pre>\n\n\n\n
your-text<\/strong> must be URL-encoded (spaces = %20<\/code>).<\/p>\n\n\n\n
Example messages suitable for industries using Altegio:<\/p>\n\n\n\n
Book an appointment:<\/strong><\/p>\n\n\n\n
https://wa.me\/19999999999?text=Hello!%20I\u2019d%20like%20to%20book%20an%20appointment.<\/code><\/pre>\n\n\n\n
Ask for available time:<\/strong><\/p>\n\n\n\n
https://wa.me\/19999999999?text=Hi!%20Could%20you%20please%20send%20your%20available%20time%20slots?<\/code><\/pre>\n\n\n\n
Ask for service price:<\/strong><\/p>\n\n\n\n
https://wa.me\/19999999999?text=Hello!%20I\u2019d%20like%20to%20check%20the%20price%20for%20a%20service.<\/code><\/pre>\n\n\n\n
When clients click the link, WhatsApp will open with the pre-filled message.<\/p>\n\n\n\n
Facebook \/ Messenger<\/h2>\n\n\n\n
\n
Only for regions where these services are available.<\/p>\n<\/blockquote>\n\n\n\n
Facebook profile link<\/strong><\/h3>\n\n\n\n
https://www.facebook.com\/username<\/code><\/pre>\n\n\n\n
Messenger chat link<\/strong><\/h3>\n\n\n\n
https://www.messenger.com\/t\/username<\/code><\/pre>\n\n\n\n
Instagram<\/h2>\n\n\n\n
Profile link<\/strong><\/h3>\n\n\n\n
https://www.instagram.com\/username<\/code><\/pre>\n\n\n\n
Telegram<\/h2>\n\n\n\n
Profile link<\/strong><\/h3>\n\n\n\n
https://t.me\/username<\/code><\/pre>\n\n\n\n
Where username<\/strong> is the Telegram handle.
It is not possible to create a link using a phone number.<\/p>\n\n\n\n
Examples of typical handles:
salon_name<\/code>, yourstudio<\/code>, clinic_support<\/code>, brandname_team<\/code><\/p>\n\n\n\n
To set a Telegram username:
Settings \u2192 My Profile \u2192 Username<\/strong><\/p>\n\n\n\n
Viber<\/h2>\n\n\n\n
\n
Viber must be installed on the user\u2019s device.
Desktop and mobile Viber links use different formats.<\/p>\n<\/blockquote>\n\n\n\n
Desktop link (add contact or open chat)<\/strong><\/h3>\n\n\n\n
viber:\/\/chat?number=+19999999999<\/code><\/pre>\n\n\n\n
A plus sign is required<\/strong> here.<\/p>\n\n\n\n
Mobile link (add contact \/ open chat)<\/strong><\/h3>\n\n\n\n
viber:\/\/add?number=19999999999<\/code><\/pre>\n\n\n\n
No plus sign in this link.<\/p>\n\n\n\n
To display different links on desktop and mobile website versions, use the visibility range settings for content blocks.<\/p>\n\n\n\n
Your clients will now be able to contact you quickly and easily from any channel.<\/p>\n","protected":false},"excerpt":{"rendered":"
You can add links to WhatsApp, Viber, Telegram, and various social networks so clients can easily contact you, ask questions, or book an appointment.This article explains which link formats are supported and how to enter them correctly so they work on all devices. WhatsApp Note: wa.me links may not work in some regions without a… Continue reading How to Add Links to Messengers and Social Media in Your Company Profile<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[1462,1609],"class_list":["post-189070","docs","type-docs","status-publish","hentry","doc_category-online-booking-settings","doc_tag-appointment-en","doc_tag-online-booking-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":345,"total_views":"146","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Online booking settings","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/online-booking-settings\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Online Booking","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/online-booking-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/189070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=189070"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/189070\/revisions"}],"predecessor-version":[{"id":189145,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/189070\/revisions\/189145"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=189070"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=189070"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=189070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}