{"id":1593,"date":"2024-11-23T04:58:59","date_gmt":"2024-11-23T04:58:59","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4903587549853-delete-a-booking-by-a-customer-or-administrator\/"},"modified":"2026-03-25T10:19:36","modified_gmt":"2026-03-25T10:19:36","password":"","slug":"4903587549853-delete-a-booking-by-a-customer-or-administrator","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903587549853-delete-a-booking-by-a-customer-or-administrator\/","title":{"rendered":"Appointment cancellation by client or receptionist"},"content":{"rendered":"\n

Automatic notification that is sent to a team member<\/strong> when a client cancels an appointment in their personal account<\/strong> on the alteg.io website, or when a receptionist deletes an appointment in the Appointment Calendar.<\/strong><\/p>\n\n\n\n

Immediately after the appointment is deleted by the client or administrator, the employee selected to provide the service will receive a notification that the appointment has been deleted, along with the details of the deleted visit.<\/p>\n\n\n\n

Setup and editing<\/h2>\n\n\n\n
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  1. In the Administration mode, go to Notifications<\/strong>, then open the Notification types<\/strong> tab.<\/li>\n<\/ol>\n\n\n\n
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    1. In the Team member<\/strong> block, select Appointment cancellation by client or receptionist by clicking the notification name or the pencil<\/strong> icon.<\/li>\n<\/ol>\n\n\n\n
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      1. On the General settings<\/strong> tab, configure how notifications will be sent via multiple channels. For more details about multi-channel notification scenarios, see the article<\/strong><\/a>. Available channels:<\/li>\n<\/ol>\n\n\n\n