{"id":159152,"date":"2025-06-03T16:26:36","date_gmt":"2025-06-03T16:26:36","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=159152"},"modified":"2026-02-16T09:03:31","modified_gmt":"2026-02-16T09:03:31","password":"","slug":"159152","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/159152\/","title":{"rendered":"Managing Payments in the Mobile App"},"content":{"rendered":"\n<p><strong>Altegio mobile app<\/strong> (for team) makes it easy for team members to manage client visits and process payments directly from their mobile devices. This article provides a step-by-step overview of how to handle different payment methods within the app. You will learn how to access the payment section, choose appropriate methods, apply bank commissions, and manage split payments or loyalty redemptions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Accessing the Payment Modal<\/strong><\/h3>\n\n\n\n<p>When a client visit is marked with the status <strong>&#8220;Arrived&#8221;<\/strong>, a payment modal becomes available at the bottom of the visit screen.<br><br>This modal displays the service total and allows the staff to proceed with payment. From here, tap the yellow buttons to choose a payment method. You can select from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cash<\/strong><\/li>\n\n\n\n<li><strong>Card<\/strong> (with brand and fees logic)<\/li>\n\n\n\n<li><strong>Loyalty<\/strong><\/li>\n\n\n\n<li><strong>Split<\/strong> (to divide the amount)<\/li>\n\n\n\n<li><strong>Other methods <\/strong>(custom methods)<\/li>\n\n\n\n<li><strong>Installments<\/strong> (e.g., Credit parcels)<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a14edf6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a14edf6\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"521\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.51.33-521x1024.png\" alt=\"\" class=\"wp-image-274999\" style=\"width:297px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.51.33-521x1024.png 521w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.51.33-153x300.png 153w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.51.33-260x512.png 260w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.51.33.png 664w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Choosing a Card Payment Option<\/strong><\/h3>\n\n\n\n<p>If the client opts for a <strong>Debit card<\/strong>, you&#8217;ll be prompted to choose the card brand (e.g., Visa, Mastercard, or whatever you have set up). The system automatically applies the set commission (e.g., 1.5%) and displays the corresponding <strong>bank fee<\/strong>.<br><br>For card commission settings please refer to this<strong> <a href=\"https:\/\/alteg.io\/support\/support\/en\/knowledge-base\/21477178386973-guide-to-setting-up-commission-fees-for-card-payments-in-altegio\/\">article<\/a>.<\/strong><\/p>\n\n\n\n<p><strong>Payment screen includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total amount to pay<\/strong><\/li>\n\n\n\n<li><strong>Calculated bank fee <\/strong>(based on percentage)<\/li>\n\n\n\n<li><strong>Card brand options<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Once selected, tap <strong>&#8220;Pay&#8221;<\/strong> to confirm the transaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Payment Confirmation<\/strong><\/h3>\n\n\n\n<p>After payment, the screen will show a green checkmark and <strong>&#8220;Paid in full&#8221;<\/strong> status. The receipt summary includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Method used (e.g., Debit card, Visa)<\/strong><\/li>\n\n\n\n<li><strong>Amount paid<\/strong><\/li>\n\n\n\n<li><strong>Bank fee<\/strong><\/li>\n\n\n\n<li><strong>Total<\/strong><\/li>\n\n\n\n<li><strong>Cash register where funds are credited<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You can choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Print receipt (PDF)<\/strong><\/li>\n\n\n\n<li><strong>Make a refund<\/strong><\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a1b66a3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a1b66a3\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"732\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.54.03.png\" alt=\"\" class=\"wp-image-275017\" style=\"width:307px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.54.03.png 534w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.54.03-219x300.png 219w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.54.03-360x493.png 360w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Cash Register Selection<\/h2>\n\n\n\n<p>Cash register selection now works differently:<br><br><strong>Cashless methods (e.g., Debit card, Credit card)<\/strong>:<br>You no longer manually select a register. Each method is now <strong>tied to a register by default.<\/strong><br><br><strong>Cash payments<\/strong>: If multiple cash registers exist and the configuration requires selection, you\u2019ll be prompted to choose a register.<br><br>If there\u2019s only one available register, it will be selected automatically.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a21deb4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a21deb4\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"422\" height=\"444\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.50.15.png\" alt=\"\" class=\"wp-image-166930\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.50.15.png 422w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.50.15-285x300.png 285w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.50.15-360x379.png 360w\" sizes=\"auto, (max-width: 422px) 100vw, 422px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Split Payment Flow<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To divide payment between two or more methods tap <strong>Split<\/strong> in the payment modal.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a247199&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a247199\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"1002\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.56.33.png\" alt=\"\" class=\"wp-image-275035\" style=\"width:298px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.56.33.png 706w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.56.33-211x300.png 211w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.56.33-360x512.png 360w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Enter the <strong>amount for the first payment method.<\/strong><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a280227&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a280227\" class=\"wp-block-image size-full is-resized is-style-default wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"858\" height=\"996\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.14.54.png\" alt=\"\" class=\"wp-image-159752\" style=\"width:303px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.14.54.png 858w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.14.54-258x300.png 258w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.14.54-768x892.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.14.54-360x418.png 360w\" sizes=\"auto, (max-width: 858px) 100vw, 858px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Select a method <\/strong>(e.g., R$ 1,000 by Cash). If register selection is needed, it appears as a second screen.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a2bf077&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a2bf077\" class=\"wp-block-image size-full is-resized is-style-default wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"874\" height=\"998\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.16.28.png\" alt=\"\" class=\"wp-image-159767\" style=\"width:304px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.16.28.png 874w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.16.28-263x300.png 263w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.16.28-768x877.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-06-05-at-12.16.28-360x411.png 360w\" sizes=\"auto, (max-width: 874px) 100vw, 874px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Enter the <strong>remaining amount<\/strong> and choose a second method (e.g., R$ 4,100 by Debit card).<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a309fa8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a309fa8\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"628\" height=\"974\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.58.39.png\" alt=\"\" class=\"wp-image-275059\" style=\"width:300px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.58.39.png 628w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.58.39-193x300.png 193w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-12.58.39-330x512.png 330w\" sizes=\"auto, (max-width: 628px) 100vw, 628px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Confirm each part of the payment. Each method and its associated register will be shown in the summary.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a3366d5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a3366d5\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"422\" height=\"754\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.53.47.png\" alt=\"\" class=\"wp-image-166951\" style=\"width:306px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.53.47.png 422w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.53.47-168x300.png 168w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2025-07-01-at-15.53.47-287x512.png 287w\" sizes=\"auto, (max-width: 422px) 100vw, 422px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><br><\/strong><strong>Loyalty Redemptions<\/strong><\/h3>\n\n\n\n<p>If your client has loyalty points available, the <strong>Loyalty<\/strong> button will indicate the number of available redemptions or <strong>Client personal accounts<\/strong> (e.g., &#8220;2&#8221;). Tapping it allows you to apply them toward the total payment.<br><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57a37e6bf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57a37e6bf\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-13.00.45-525x1024.png\" alt=\"\" class=\"wp-image-275083\" style=\"width:266px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-13.00.45-525x1024.png 525w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-13.00.45-154x300.png 154w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-13.00.45-262x512.png 262w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/06\/Screen-Shot-2026-02-16-at-13.00.45.png 666w\" sizes=\"auto, (max-width: 525px) 100vw, 525px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Alternate Cash Desk Payments<\/strong><\/h3>\n\n\n\n<p>If only <strong>Cash<\/strong> and <strong>Card<\/strong> are available, tap the <strong>All cash desks<\/strong> button to pick from predefined accounts (e.g., Main cash desk, Safe, etc.). Select and tap <strong>Pay.<\/strong><\/p>\n\n\n\n<p>Once completed, you&#8217;ll see confirmation and can send or print the receipt.<\/p>\n\n\n\n<p>This mobile-friendly system gives staff the flexibility to handle transactions efficiently, whether the client prefers a <strong>traditional card, installment plan, or modern options like PayPal.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note: <\/strong>Always ensure <strong>bank fees and commissions are properly set up<\/strong> beforehand to enable accurate calculations. Read more on how to set up commissions in this <strong><a href=\"https:\/\/alteg.io\/support\/support\/en\/knowledge-base\/21477178386973-guide-to-setting-up-commission-fees-for-card-payments-in-altegio\/\">article<\/a>.<\/strong><\/p>\n\n\n\n<p>For additional help or configuration support, please contact your manager at Altegio or support team.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><\/p>\n\n\n\n<p>\u2022 Ensure each payment method is linked to the correct cash register in your configuration.<br>\u2022 Bank fees must be pre-set for commissions to calculate correctly.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Altegio mobile app (for team) makes it easy for team members to manage client visits and process payments directly from their mobile devices. This article provides a step-by-step overview of how to handle different payment methods within the app. You will learn how to access the payment section, choose appropriate methods, apply bank commissions, and&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/159152\/\">Continue reading <span class=\"screen-reader-text\">Managing Payments in the Mobile App<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[98,97],"doc_tag":[1894,1549],"class_list":["post-159152","docs","type-docs","status-publish","hentry","doc_category-employee-mobile-app","doc_category-mobile-applications","doc_tag-financial-transactions-en","doc_tag-loyalty-card-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":581,"total_views":"139","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Employee mobile app","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/employee-mobile-app\/"},{"term_name":"Mobile applications","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/mobile-applications\/"}],"doc_tag_info":[{"term_name":"Financial Transactions","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/financial-transactions-en\/"},{"term_name":"Loyalty Card","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-card-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/159152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=159152"}],"version-history":[{"count":6,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/159152\/revisions"}],"predecessor-version":[{"id":275107,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/159152\/revisions\/275107"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=159152"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=159152"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=159152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}