{"id":1576,"date":"2024-12-11T03:05:57","date_gmt":"2024-12-11T03:05:57","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4919264163101-mobile-app-integration-with-whatsapp\/"},"modified":"2026-02-13T14:38:03","modified_gmt":"2026-02-13T14:38:03","password":"","slug":"4919264163101-mobile-app-integration-with-whatsapp","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4919264163101-mobile-app-integration-with-whatsapp\/","title":{"rendered":"Mobile app integration with WhatsApp"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You can open a WhatsApp chat with your client directly from the Altegio mobile app.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong><br><br>To open a chat with a client, you must have the following access rights:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Booking window > Access to client data<\/strong> (to open WhatsApp from the appointment window)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All Clients > Show phone numbers and emails in the client list<\/strong> (to open WhatsApp from the client database)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All Clients > Show phone number in the client profile<\/strong> (to open WhatsApp from the client profile)<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Messaging<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can open a chat with a client from two sections:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the client profile<\/li>\n\n\n\n<li>From the appointment <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Open WhatsApp from the Clients list<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the mobile app, go to the main menu \u2014 tap <strong>More<\/strong> in the bottom-right corner.<\/li>\n\n\n\n<li>Open the <strong>Clients<\/strong> section.<\/li>\n\n\n\n<li>Tap the menu (three dots) next to the selected client\u2019s name or inside the client profile, and select <strong>Write on WhatsApp<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a30322071a45&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a30322071a45\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"963\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-1024x963.png\" alt=\"\" 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\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Open WhatsApp from the appointment window<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Schedule<\/strong> at the bottom.<\/li>\n\n\n\n<li>Tap the appointment you need.<\/li>\n\n\n\n<li>In the appointment window, tap the <strong>WhatsApp<\/strong> icon to the right of the client\u2019s name.<\/li>\n\n\n\n<li>After that, WhatsApp will open the chat with the client, and you can start messaging.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a30322072a90&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a30322072a90\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"908\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" 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