{"id":1576,"date":"2024-12-11T03:05:57","date_gmt":"2024-12-11T03:05:57","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4919264163101-mobile-app-integration-with-whatsapp\/"},"modified":"2026-02-13T14:38:03","modified_gmt":"2026-02-13T14:38:03","password":"","slug":"4919264163101-mobile-app-integration-with-whatsapp","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4919264163101-mobile-app-integration-with-whatsapp\/","title":{"rendered":"Mobile app integration with WhatsApp"},"content":{"rendered":"\n<p>You can open a WhatsApp chat with your client directly from the Altegio mobile app.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><br><br>To open a chat with a client, you must have the following access rights:<\/p>\n\n\n\n<p><strong>Booking window > Access to client data<\/strong> (to open WhatsApp from the appointment window)<\/p>\n\n\n\n<p><strong>All Clients > Show phone numbers and emails in the client list<\/strong> (to open WhatsApp from the client database)<\/p>\n\n\n\n<p><strong>All Clients > Show phone number in the client profile<\/strong> (to open WhatsApp from the client profile)<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Messaging<\/h2>\n\n\n\n<p>You can open a chat with a client from two sections:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the client profile<\/li>\n\n\n\n<li>From the appointment <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Open WhatsApp from the Clients list<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the mobile app, go to the main menu \u2014 tap <strong>More<\/strong> in the bottom-right corner.<\/li>\n\n\n\n<li>Open the <strong>Clients<\/strong> section.<\/li>\n\n\n\n<li>Tap the menu (three dots) next to the selected client\u2019s name or inside the client profile, and select <strong>Write on WhatsApp<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2817f85b10&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2817f85b10\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"963\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-1024x963.png\" alt=\"\" class=\"wp-image-274678\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-1024x963.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-300x282.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-768x722.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47-360x338.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.32.47.png 1066w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Open WhatsApp from the appointment window<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Schedule<\/strong> at the bottom.<\/li>\n\n\n\n<li>Tap the appointment you need.<\/li>\n\n\n\n<li>In the appointment window, tap the <strong>WhatsApp<\/strong> icon to the right of the client\u2019s name.<\/li>\n\n\n\n<li>After that, WhatsApp will open the chat with the client, and you can start messaging.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2817f88678&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2817f88678\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"908\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16-1024x908.png\" alt=\"\" class=\"wp-image-274699\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16-1024x908.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16-300x266.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16-768x681.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16-360x319.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-13-at-18.37.16.png 1058w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You can open a WhatsApp chat with your client directly from the Altegio mobile app. Important To open a chat with a client, you must have the following access rights: Booking window > Access to client data (to open WhatsApp from the appointment window) All Clients > Show phone numbers and emails in the client&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4919264163101-mobile-app-integration-with-whatsapp\/\">Continue reading <span class=\"screen-reader-text\">Mobile app integration with WhatsApp<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[],"doc_tag":[1714,1462,1507],"class_list":["post-1576","docs","type-docs","status-publish","hentry","doc_tag-all-clients-en","doc_tag-appointment-en","doc_tag-client-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":190,"total_views":"474","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[],"doc_tag_info":[{"term_name":"All Clients","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/all-clients-en\/"},{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1576"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1576\/revisions"}],"predecessor-version":[{"id":274717,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1576\/revisions\/274717"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1576"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1576"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}