{"id":151547,"date":"2025-05-12T11:03:19","date_gmt":"2025-05-12T11:03:19","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=151547"},"modified":"2026-03-20T11:41:39","modified_gmt":"2026-03-20T11:41:39","password":"","slug":"151547","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/151547\/","title":{"rendered":"How to Connect WhatsApp Coexistence in Altegio"},"content":{"rendered":"\n<p>The WhatsApp Coexistence feature allows you to manage customer conversations using both WhatsApp Cloud API (for automated messaging in Altegio) and the WhatsApp Business app (for manual support)\u2014all with the same phone number and chat history.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57cf5a997&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57cf5a997\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"536\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.22.26.png\" alt=\"\" class=\"wp-image-151553\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.22.26.png 1022w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.22.26-300x157.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.22.26-768x403.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.22.26-360x189.png 360w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><strong>Why Use WhatsApp Coexistence?<\/strong><\/p>\n\n\n\n<p>With Coexistence, your business can:<\/p>\n\n\n\n<p><strong>Retain WhatsApp Business App features<\/strong> not available in the API (e.g., voice calls, groups).<br><br><strong>Use one WhatsApp number<\/strong> for both manual and automated messages.<\/p>\n\n\n\n<p><strong>Maintain conversation continuity<\/strong>\u2014customers see no change when you activate the feature.<\/p>\n\n\n\n<p><strong>Reply from any channel<\/strong> while keeping synced chat history.<\/p>\n\n\n\n<p><strong>Boost brand trust<\/strong> by blending human support with automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unified Chat Management:<\/strong> Answer messages via WhatsApp app or Altegio CRM.<\/li>\n\n\n\n<li><strong>Real-time Syncing:<\/strong> Conversations stay updated across both tools.<\/li>\n\n\n\n<li><strong>Automation Ready:<\/strong> Use chatbots, follow-ups, and campaigns in Altegio.<\/li>\n\n\n\n<li><strong>No Lost Contacts:<\/strong> Customers message the same number and thread.<\/li>\n\n\n\n<li><strong>Flexible Workflows:<\/strong> Choose where to route and respond to conversations.<\/li>\n\n\n\n<li><strong>24\/7 Availability:<\/strong> Combine chatbots + human agents for round-the-clock support.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paid Altegio account (any plan)<\/li>\n\n\n\n<li>WhatsApp Business app version 2.24.17+<\/li>\n\n\n\n<li>Facebook Business Portfolio<\/li>\n\n\n\n<li>Phone number with eligible country code<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Integration Types<\/h2>\n\n\n\n<p><strong>1. Official Meta Integration (via Altegio):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uses your own phone number<\/li>\n\n\n\n<li>Meta&#8217;s official pricing applies<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Third-Party via AI Beauty Bot:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connects an alternative number<\/li>\n\n\n\n<li>Different fees may apply<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Limitations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Unsupported Locations:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Regions:<\/strong> EU, EEA, UK<\/li>\n\n\n\n<li><strong>Countries:<\/strong> Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Functional Limits:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only <strong>CRM<\/strong> can send template messages<\/li>\n\n\n\n<li>Only <strong>one number<\/strong> per WhatsApp Business App<\/li>\n\n\n\n<li>Business Profile updates only via the <strong>app<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">WhatsApp Business App Feature Changes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No editing\/revoking messages<\/li>\n\n\n\n<li>Disappearing\/view-once messages disabled<\/li>\n\n\n\n<li>Broadcast lists become read-only<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">WhatsApp Cloud API Limitations:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No group chats, voice\/video calls, broadcast lists, or business tools<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What Changes After Enabling Coexistence?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seamless chat mirroring between Altegio and WhatsApp app<\/li>\n\n\n\n<li>Some WhatsApp app features disabled or restricted<\/li>\n\n\n\n<li>Chat import and contact sync up to 6 months back<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Set It Up in Altegio<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Integrations<\/strong> panel<span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;\"><\/span> In the left-hand menu of Altegio, navigate to the Integrations section and select the<strong> WhatsApp Coexistance <\/strong>app and click<strong> Continue. <\/strong><br><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57cf8e6f7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57cf8e6f7\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"545\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-1024x545.png\" alt=\"\" class=\"wp-image-306007\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-1024x545.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-300x160.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-768x409.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-1536x818.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-2048x1091.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-360x192.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.20.01-1-1568x835.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>On the <strong>Settings<\/strong> tab, review the <strong>Before you start<\/strong> section and make sure you have:<\/li>\n<\/ol>\n\n\n\n<ul start=\"2\" class=\"wp-block-list\">\n<li>access to the <strong>Meta\/Facebook account<\/strong> linked to your business,<\/li>\n\n\n\n<li>a phone with <strong>WhatsApp Business<\/strong> installed,<\/li>\n\n\n\n<li>the phone number that will be used as the sender number.<\/li>\n\n\n\n<li>Click <strong>View instructions<\/strong> to read a complete guide on the connection steps to proceed.<br><\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57cfcb8b4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57cfcb8b4\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"606\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-1024x606.png\" alt=\"\" class=\"wp-image-306025\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-1024x606.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-300x178.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-768x454.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-1536x909.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-2048x1212.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-360x213.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.21.37-1568x928.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Log in to Facebook\/Meta<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <strong>Facebook account<\/strong> that is an admin of your business in <strong>Meta<\/strong> and has access to <strong>WhatsApp Business<\/strong>. This is usually the same account you use to access Meta Business Suite \/ Business Manager for your company. <br><br>You\u2019ve chosen the <strong>right account<\/strong> if, after logging in, you can see: <\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your <strong>Business Portfolio \/ Business Manager<\/strong> (your company name), and <\/li>\n\n\n\n<li>access to <strong>WhatsApp Accounts or Business settings.<\/strong> <br><\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>If you don\u2019t see your business, try a different Facebook account (often the business owner\u2019s or a marketer\u2019s account).<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d0167bf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d0167bf\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36-802x1024.png\" alt=\"\" class=\"wp-image-306064\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36-802x1024.png 802w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36-235x300.png 235w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36-768x981.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36-360x460.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.29.36.png 1110w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Choose how to connect your WhatsApp Business number<\/h2>\n\n\n\n<p>A <strong>WhatsApp Business Account<\/strong> in the WhatsApp Business app is your company\u2019s business profile. <br>It lets you message clients as a business, not as a personal account. <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d052721&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d052721\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"808\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39-808x1024.png\" alt=\"\" class=\"wp-image-306085\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39-808x1024.png 808w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39-237x300.png 237w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39-768x973.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39-360x456.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.31.39.png 1110w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Create a New WhatsApp Business Account<\/strong> Choose this option if you don\u2019t have a WhatsApp Business Account yet. <\/li>\n\n\n\n<li><strong>Connect a WhatsApp Business Account<\/strong> Choose this option if you already have a WhatsApp Business Account, <strong>but it doesn\u2019t appear in the list below<\/strong>. <\/li>\n\n\n\n<li><strong>Use an existing WhatsApp Business Account<\/strong> Choose this option if your WhatsApp Business Account is shown with the correct number in the list below.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Choose the number to display in WhatsApp Business <\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Choose a display-only number<\/strong> If you choose display-only, Meta will assign a random US number (+1). It\u2019s used for display and testing only. <\/li>\n\n\n\n<li><strong>Add a new WhatsApp number<\/strong> Connect a new number to WhatsApp Business. Choose this option if you want to use your own number. Meta will ask you to verify it (usually via SMS or a call). <\/li>\n\n\n\n<li><strong>Use an existing number<\/strong> Select a WhatsApp Business number from the list. Choose this option if the number is already linked to your WhatsApp Business Account and doesn\u2019t need to be added again.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d07e7cc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d07e7cc\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"809\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38-809x1024.png\" alt=\"\" class=\"wp-image-306106\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38-809x1024.png 809w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38-237x300.png 237w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38-768x973.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38-360x456.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.33.38.png 1058w\" sizes=\"auto, (max-width: 809px) 100vw, 809px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Confirm access permissions<\/h2>\n\n\n\n<p><strong>Meta<\/strong> will show the permissions being requested. Review them and click <strong>Confirm<\/strong>. A quick check will follow.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d0bb974&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d0bb974\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50-800x1024.png\" alt=\"\" class=\"wp-image-306124\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50-800x1024.png 800w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50-234x300.png 234w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50-768x984.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50-360x461.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.34.50.png 1026w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Scan the QR code (If you selected \u201cConnect a WhatsApp Business Account\u201d)<\/h2>\n\n\n\n<p>A <strong>QR code<\/strong> will appear on the screen. Open <strong>WhatsApp Business<\/strong> on your phone and scan the code. WhatsApp Business will be connected successfully.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d10e9b4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d10e9b4\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.36.22-705x1024.png\" alt=\"\" class=\"wp-image-306160\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.36.22-705x1024.png 705w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.36.22-206x300.png 206w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.36.22-352x512.png 352w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.36.22.png 728w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add a payment method<\/h2>\n\n\n\n<p>To complete the connection, add a <strong>payment method<\/strong> and link your <strong>bank card<\/strong>. This is required to confirm your account and to cover WhatsApp\/Meta charges when using messaging. <br><br><strong>How to do it: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Add payment method<\/strong> <\/li>\n\n\n\n<li>Enter your <strong>card details<\/strong> and <strong>save<\/strong> <\/li>\n\n\n\n<li>Click <strong>Finish<\/strong> <\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>If you don\u2019t add a payment method, the connection may not be completed.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d14564a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d14564a\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"805\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28-805x1024.png\" alt=\"\" class=\"wp-image-306199\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28-805x1024.png 805w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28-236x300.png 236w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28-768x977.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28-360x458.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.38.28.png 978w\" sizes=\"auto, (max-width: 805px) 100vw, 805px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><strong>After reviewing these instructions<\/strong>, click the Connect WhatsApp Business button to connect \u2014 <strong>you\u2019ll be redirected to Meta<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d185d50&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d185d50\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"692\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44-1024x692.png\" alt=\"\" class=\"wp-image-306262\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44-1024x692.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44-300x203.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44-768x519.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44-360x243.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2026-03-20-at-14.45.44.png 1498w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">When the integration becomes active<\/h2>\n\n\n\n<p>The integration is activated after approval of the <strong>three baseline notification types<\/strong>, which are enabled automatically during setup.<\/p>\n\n\n\n<p>These notification types are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4871003653149-creating-a-booking-via-online-booking-widget\/\">Creating an appointment via the online booking widget<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4871064594589-creating-a-booking-via-appointment-calendar\/\">Creating an appointment via the appointment calendar<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4870492956445-upcoming-visit\/\">Appointment reminder<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Once these three notification types are approved, the integration can be activated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Additional information<\/h2>\n\n\n\n<p>You can input some additional details in the WhatsApp Business integration Settings tab (name and phone number cannot be changed, but you can add text into the <strong>\u201cAbout\u201d<\/strong> and <strong>\u201cDescription\u201d<\/strong> fields as well as <strong>add image.<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de57d1ce012&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de57d1ce012\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"1004\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.47.14.png\" alt=\"\" class=\"wp-image-151628\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.47.14.png 942w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.47.14-281x300.png 281w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.47.14-768x819.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/05\/Screen-Shot-2025-05-12-at-14.47.14-360x384.png 360w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The integration lets you <strong>import your contacts<\/strong> and maximum <strong>6 months <\/strong>of chat history from the WhatsApp Business app. From now on the Coexistence feature will start working in your Altegio account.\u00a0<\/p>\n<\/blockquote>\n\n\n\n<p>If you need assistance with setup or troubleshooting, contact us through the support chat in Altegio or send us a message via WhatsApp or Telegram.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WhatsApp Pricing Information<\/strong><\/h2>\n\n\n\n<p>We\u2019ve added important details about <strong>WhatsApp pricing<\/strong> to help you better understand cost structures when integrating WhatsApp into your communication workflows based on the <strong><a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/pricing\" class=\"\">official Meta documentation<\/a>. <\/strong><br><br>Please review this section to ensure accurate <strong>cost forecasting<\/strong> and compliance with Meta&#8217;s updated billing policies. For pricing on the WhatsApp Business Platform please refer to this <strong><a href=\"https:\/\/business.whatsapp.com\/products\/platform-pricing?%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;%20Eastern%20Europe=&amp;country=Rest%20of%20Central%20&amp;currency=Dollars%20(USD)&amp;category=Authentication\">page<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The WhatsApp Coexistence feature allows you to manage customer conversations using both WhatsApp Cloud API (for automated messaging in Altegio) and the WhatsApp Business app (for manual support)\u2014all with the same phone number and chat history. Why Use WhatsApp Coexistence? With Coexistence, your business can: Retain WhatsApp Business App features not available in the API&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/151547\/\">Continue reading <span class=\"screen-reader-text\">How to Connect WhatsApp Coexistence in Altegio<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[100],"doc_tag":[1507,2071],"class_list":["post-151547","docs","type-docs","status-publish","hentry","doc_category-integrations","doc_tag-client-en","doc_tag-integrations-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":1042,"total_views":"253","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/integrations\/"}],"doc_tag_info":[{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/151547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=151547"}],"version-history":[{"count":5,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/151547\/revisions"}],"predecessor-version":[{"id":306388,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/151547\/revisions\/306388"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=151547"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=151547"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=151547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}