{"id":150294,"date":"2025-04-24T16:00:02","date_gmt":"2025-04-24T16:00:02","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/?post_type=docs&#038;p=150294"},"modified":"2026-03-25T10:28:17","modified_gmt":"2026-03-25T10:28:17","password":"","slug":"notification-sending-scenarios","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/notification-sending-scenarios\/","title":{"rendered":"Notification sending scenarios"},"content":{"rendered":"\n<p>In the Altegio system, you can configure various sending scenarios for different types of notifications and set the order of message delivery based on the channel \u2014 <strong>email, mobile push notifications (Altegio.me, branded app, admin app), and SMS.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cascade notification sending<\/h3>\n\n\n\n<p>Cascade notification sending is configured in the <strong>Administration<\/strong> mode in the <strong>Notifications<\/strong> section, under the <strong>Notification Types<\/strong> tab for each type individually.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f0f476bae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f0f476bae\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"648\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-1024x648.png\" alt=\"\" class=\"wp-image-310228\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-1024x648.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-300x190.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-768x486.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-1536x972.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-2048x1296.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-360x228.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-25-at-09.41.48-1568x992.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>In this section, you can configure the <strong>sequence of message<\/strong> channel settings. To do this, click the desired notification type and configure the sending channels in the <strong>General settings<\/strong> tab.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f0f47761e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f0f47761e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-1024x605.png\" alt=\"\" class=\"wp-image-150297\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-1024x605.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-300x177.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-768x454.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-1536x907.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-2048x1209.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-360x213.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2025-04-24-at-19.57.07-1568x926.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><strong>Available sending scenarios:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do not send<\/strong> \u2013 The notification will not be sent under any scenario. This is available for all channels.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Always send<\/strong> \u2013 The notification will be sent regardless of other conditions. Also available for all channels.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Send if delivery failed to previous channel<\/strong> \u2013 The notification will only be sent if delivery to the previously set channel(s) failed. This is only available for the <strong>Branded App<\/strong> and <strong>SMS<\/strong> channels.<\/li>\n<\/ul>\n\n\n\n<p>Notifications will be sent in the order set in the specific notification type settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Email sending logic<\/h3>\n\n\n\n<p>Only the following scenarios are available for the <strong>Email<\/strong> channel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do not send<\/strong><\/li>\n\n\n\n<li><strong>Always send<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Email notifications are always prioritized first. After that, the system will check the settings for the remaining channels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Push notification logic in mobile apps<\/h3>\n\n\n\n<p>Push notifications can be sent to both <strong>clients<\/strong> and <strong>team<\/strong>, depending on the notification type:<br><br><strong>Team\/Receptionist push notifications<\/strong> are sent via the <strong>Altegio Admin App<\/strong> through the <strong>Admin App<\/strong> channel.<br><br><strong>Client push notifications<\/strong> are sent via the Altegio.me (previously Aunio<strong>) app<\/strong> (free integration) and\/or a <strong>branded mobile app<\/strong> by Altegio (separate cost).If both apps are available and installed by the client, notifications can be sent to both, depending on the notification type settings.<\/p>\n\n\n\n<p>For the <strong>Admin App<\/strong> and <strong>Altegio.me<\/strong>, the following scenarios are available:<br><strong>Do not send<\/strong><br><strong>Always send<\/strong><br>These notifications are prioritized first.<\/p>\n\n\n\n<p>For the <strong>Branded App<\/strong>, all three sending scenarios are available.<br>Under the <strong>\u201cSend if delivery to the previous channel failed\u201d<\/strong> scenario, if delivery via Email or Altegio.me fails, the notification will be sent via the Branded App.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SMS and messenger notification logic<\/h3>\n\n\n\n<p>Notifications to clients and staff\/admins can be sent via the <strong>SMS<\/strong> channel. This channel supports all three sending scenarios.<\/p>\n\n\n\n<p>Under the <strong>&#8220;Send if delivery to the previous channel failed&#8221;<\/strong> scenario, SMS notifications are sent last according to the appropriate template.<\/p>\n\n\n\n<p>To send SMS, integration with a provider must be set up in:<br><strong>Integrations &gt; Notifications<\/strong><\/p>\n\n\n\n<p>Depending on the connected aggregator or chatbot, messages may first be sent via messenger and then via SMS. Some providers support only SMS, some only messengers, while others offer both. For chatbots, notification settings and sending logic are usually configured in the provider&#8217;s dashboard. For SMS aggregators, configuration typically takes place in Altegio.<\/p>\n\n\n\n<p><strong>If you haven&#8217;t connected a chatbot or SMS service yet<\/strong>, we recommend choosing one of our partners in the <strong>&#8220;Integrations&#8221;<\/strong> section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PUSH and SMS Notification Sending Logic<\/h2>\n\n\n\n<p>PUSH notifications are sent to the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4919701607709\/\">client&#8217;s mobile app.<\/a><\/strong><\/p>\n\n\n\n<p>If the notification is not delivered, an SMS notification is sent using the appropriate template.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f0f478a30&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f0f478a30\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"767\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-1024x767.png\" alt=\"\" class=\"wp-image-291484\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-1024x767.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-300x225.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-768x575.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-1536x1150.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-360x270.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06-1568x1174.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2025\/04\/Screen-Shot-2026-03-09-at-15.26.06.png 1928w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In the Altegio system, you can configure various sending scenarios for different types of notifications and set the order of message delivery based on the channel \u2014 email, mobile push notifications (Altegio.me, branded app, admin app), and SMS. Cascade notification sending Cascade notification sending is configured in the Administration mode in the Notifications section, under&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/notification-sending-scenarios\/\">Continue reading <span class=\"screen-reader-text\">Notification sending scenarios<\/span><\/a><\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[58,59],"doc_tag":[1462,1507,2071,1402,1342],"class_list":["post-150294","docs","type-docs","status-publish","hentry","doc_category-notifications","doc_category-types-of-notifications","doc_tag-appointment-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-receptionist-en","doc_tag-team-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":519,"total_views":"256","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"lilit.m@alteg.io","author_nicename":"lilit-malteg-io","author_url":"https:\/\/alteg.io\/en\/author\/lilit-malteg-io\/"},"doc_category_info":[{"term_name":"Notifications","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/notifications\/"},{"term_name":"Types of notifications","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/types-of-notifications\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Receptionist","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/receptionist-en\/"},{"term_name":"Team","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/150294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=150294"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/150294\/revisions"}],"predecessor-version":[{"id":310249,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/150294\/revisions\/310249"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=150294"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=150294"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=150294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}