{"id":1476,"date":"2024-11-23T04:58:38","date_gmt":"2024-11-23T04:58:38","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4847183574045-client-database-access-rights\/"},"modified":"2026-03-18T13:34:29","modified_gmt":"2026-03-18T13:34:29","password":"","slug":"4847183574045-client-database-access-rights","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4847183574045-client-database-access-rights\/","title":{"rendered":"All Clients section access rights"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/alteg.io\/support\/support\/en\/knowledge-base\/categories\/working-with-client-database\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>All Clients<\/strong><\/a> <span style=\"font-weight: 400;\"><\/span>section displays information about all <strong>clients who have visited the company.<\/strong><\/p>\n\n\n\n<p>Access setup includes granting\/removing permissions to <strong>view data and delete clients, as well as to create, view, and edit comments.<\/strong><\/p>\n\n\n\n<p>For example, a receptionist may not see phone numbers in the client list or client profile, may not be able to delete clients or export the list to Excel, may add and view comments, but may not edit or delete them.<\/p>\n\n\n\n<p>Here you can also set a permission so that a team member sees only the clients who have visited that specific team member.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Setup<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Team<\/strong> > <strong>Team members list<\/strong> (Administration mode), select the required team member, and open the <strong>Access<\/strong> tab.<\/li>\n\n\n\n<li>Find the required permission section and enable it using the toggle, then click the <strong>All Clients section<\/strong> name and enable the specific permissions you want to grant the team member.<\/li>\n\n\n\n<li>To save changes, click <strong>Save<\/strong> in the bottom-right corner.<br><br><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de958eea128&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de958eea128\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"602\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-1024x602.png\" alt=\"\" class=\"wp-image-212482\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-1024x602.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-300x176.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-768x452.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-1536x904.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-2048x1205.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-360x212.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.34.02-1568x922.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">More details about each permission<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Show phone numbers and email addresses in the client list<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Enable this option so the team member can see clients\u2019 phone numbers and email addresses in <strong>Clients > All Clients<\/strong>.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Show phone number and email address in the client profile<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Enable this permission so team members can see the client\u2019s phone number and email address inside the client profile.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>View the client\u2019s last name and patronymic<\/strong><\/li>\n<\/ol>\n\n\n\n<p>If the <strong>Last name<\/strong> and <strong>Middle name<\/strong> fields are enabled in Appointment Calendar settings, enable this option so the team member sees them in full.<\/p>\n\n\n\n<p>If the permission is not granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the middle name will be hidden,<\/li>\n\n\n\n<li>the last name will be shown in abbreviated form (e.g., <em>Elvira A.<\/em>).<\/li>\n<\/ul>\n\n\n\n<p>This permission affects how the client\u2019s last name and middle name are displayed in all Altegio sections, not only in the client database.<\/p>\n\n\n\n<p><strong>Edit the client\u2019s last name and middle name<\/strong><\/p>\n\n\n\n<p>Allows a team member to view, add, and edit the client\u2019s last name and middle name. Works across all Altegio sections.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><\/p>\n\n\n\n<p>In the appointment card in the calendar, only the first name and the first letter of the last name are shown by default \u2014 regardless of access settings.<\/p>\n\n\n\n<p><\/p>\n<\/blockquote>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Edit client data in the client profile<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows editing almost all client data. Exceptions: <strong>Comment<\/strong> and <strong>Note<\/strong> \u2014 these are controlled by separate permissions.<\/p>\n\n\n\n<p>To edit the phone number and email, the team member also needs the permission <strong>Show phone number and email address in the client profile<\/strong>.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>View the client\u2019s loyalty list<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Grants access to the <strong>Loyalty<\/strong> tab in the client profile. The team member will be able to see data on loyalty cards, promotions, memberships, and gift cards.<\/p>\n\n\n\n<p>To change this data, you also need to configure additional permissions in the <strong>Loyalty<\/strong> section.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong>View note<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to see the note in the client profile, without being able to edit it.<\/p>\n\n\n\n<p><strong>Edit note<\/strong><\/p>\n\n\n\n<p>Allows editing the note in the client profile.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><strong>Delete clients<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to delete any clients from the database.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li><strong>Export the client list<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows exporting the entire client list to Excel. To restrict export access, simply don\u2019t enable this permission.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li><strong>View comments<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to see comments in the client profile, without being able to edit them.<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li><strong>Add comments<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows adding new comments in the client profile. For the team member to also see existing comments, you must enable <strong>View comments<\/strong>.<\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li><strong>Delete own comments<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to delete only their own comments in the client profile. This also requires <strong>View comments<\/strong>; otherwise, comments won\u2019t be available.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li><strong>Delete other team members\u2019 comments<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows deleting comments left by other team members. As with the previous item, this requires <strong>View comments<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de958eeb7d9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de958eeb7d9\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-1024x458.png\" alt=\"\" class=\"wp-image-212533\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-1024x458.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-300x134.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-768x344.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-1536x688.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-2048x917.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-360x161.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-16-at-10.53.09-1568x702.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"13\" class=\"wp-block-list\">\n<li><strong>View and download files<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Grants access to viewing and downloading files on the <strong>Files<\/strong> tab in the client profile.<\/p>\n\n\n\n<p><strong>Upload files<\/strong><\/p>\n\n\n\n<p>Allows uploading new files to the client profile.<\/p>\n\n\n\n<p><strong>Delete files<\/strong><\/p>\n\n\n\n<p>Allows deleting files attached to the client profile.<\/p>\n\n\n\n<ol start=\"14\" class=\"wp-block-list\">\n<li><strong>View client custom fields<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to view any custom fields created in the client profile. These fields can be added in the chain interface or in the location\u2019s online booking settings.<\/p>\n\n\n\n<p><strong>Edit client custom fields<\/strong><\/p>\n\n\n\n<p>Allows filling in and editing custom fields in the client profile.<\/p>\n\n\n\n<p><strong>Show clients<\/strong><\/p>\n\n\n\n<p>Defines which clients the team member will see in the client database: all location clients, or only those who have visited that specific team member.<\/p>\n\n\n\n<ol start=\"15\" class=\"wp-block-list\">\n<li><strong>View client visit history<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Grants access to the <strong>Visit history<\/strong> tab, where the team member can view the list of all client visits. To open a specific appointment, the team member also needs access to the Appointment Calendar and the booking window.<\/p>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li><strong>Accounts<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>View accounts<\/strong><\/p>\n\n\n\n<p>Allows viewing the client\u2019s personal accounts on the <strong>Client accounts<\/strong> tab, but without access to transaction history or the ability to open\/top up accounts.<\/p>\n\n\n\n<p><strong>Open account<\/strong><\/p>\n\n\n\n<p>Allows creating new personal accounts for the client, but without the ability to top them up.<\/p>\n\n\n\n<p><strong>Top up account<\/strong><\/p>\n\n\n\n<p>Allows topping up existing accounts.<br>However, this permission alone isn\u2019t enough \u2014 topping up also requires payment\/financial transaction permissions: <strong>Booking window &gt; Process payment<\/strong>, or <strong>Finance &gt; Cash flow &gt; Create transactions<\/strong>.<\/p>\n\n\n\n<p><strong>View account transaction history<\/strong><\/p>\n\n\n\n<p>Allows viewing the movement history for the client\u2019s personal accounts.<\/p>\n\n\n\n<ol start=\"17\" class=\"wp-block-list\">\n<li><strong>Configure loyalty programs<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Allows the team member to configure loyalty programs at the location level in <strong>Clients &gt; Loyalty Program<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69de958eec5e8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69de958eec5e8\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"762\" height=\"838\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-09-at-17.32.25-1.png\" alt=\"\" class=\"wp-image-272368\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-09-at-17.32.25-1.png 762w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-09-at-17.32.25-1-273x300.png 273w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-09-at-17.32.25-1-360x396.png 360w\" sizes=\"auto, (max-width: 762px) 100vw, 762px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The All Clients section displays information about all clients who have visited the company. Access setup includes granting\/removing permissions to view data and delete clients, as well as to create, view, and edit comments. For example, a receptionist may not see phone numbers in the client list or client profile, may not be able to&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4847183574045-client-database-access-rights\/\">Continue reading <span class=\"screen-reader-text\">All Clients section access rights<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[48],"doc_tag":[1714,1447,1507,1564,1774,1402,1357,1492],"class_list":["post-1476","docs","type-docs","status-publish","hentry","doc_category-user-access-rights","doc_tag-all-clients-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-client-account-en","doc_tag-loyalty-program-en","doc_tag-receptionist-en","doc_tag-team-member-en","doc_tag-visit-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":891,"total_views":"203","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"User access rights","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/user-access-rights\/"}],"doc_tag_info":[{"term_name":"All Clients","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/all-clients-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Client Account","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-account-en\/"},{"term_name":"Loyalty Program","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-program-en\/"},{"term_name":"Receptionist","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/receptionist-en\/"},{"term_name":"Team Member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-member-en\/"},{"term_name":"Visit","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/visit-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1476"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1476\/revisions"}],"predecessor-version":[{"id":302851,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1476\/revisions\/302851"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1476"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1476"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}