{"id":1471,"date":"2024-11-23T04:58:37","date_gmt":"2024-11-23T04:58:37","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4861301588509-client-s-balance\/"},"modified":"2026-05-28T14:19:53","modified_gmt":"2026-05-28T14:19:53","password":"","slug":"4861301588509","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4861301588509\/","title":{"rendered":"Client balance"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>balance<\/strong> represents the difference between the <strong>sums paid<\/strong> by the client and the <strong>cost of services provided<\/strong> and <strong>products sold<\/strong> to them. This feature allows you to keep track of the client&#8217;s debts and the amount deposited by them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Balance is indicated in the <strong>client\u2019s card<\/strong> and <strong>cannot be changed<\/strong> because it is calculated based on the data from <strong>Sold and Paid<\/strong> fields.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><strong>Sold<\/strong> &#8211; total cost of services and products client purchased in all appointments with the &#8220;<strong>Arrived<\/strong>&#8221; status.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Paid<\/strong> &#8211; total sum of all payments for each appointment.<\/span><br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To add a client&#8217;s advance payment, you can change the <strong>Paid sum<\/strong> to include the advance payment. As a result, the <strong>Balance<\/strong> <strong>will increase<\/strong> by the amount of the advance payment. If you want <strong>to decrease the Balance<\/strong>, you can finish the appointment without indicating payment for it. This will reduce the cost of services provided and products sold, thus reducing the Balance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">We advise you to use the <strong>Client accounts<\/strong> module to account for advance payment or deposits from your clients. You can find detailed information on working with them in this <a href=\"https:\/\/support.alteg.io\/hc\/en-us\/articles\/4905494221085\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>article<\/strong><\/a>.<\/span><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a3565a4eca6f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a3565a4eca6f\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-31-at-18.35.13-1024x762.png\" alt=\"\" class=\"wp-image-316018\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To view visit history and appointments on credit, click the <strong>View visits with debt<\/strong> button.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a3565a4ee1a2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a3565a4ee1a2\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-31-at-18.36.17-1024x757.png\" alt=\"\" class=\"wp-image-316039\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The balance represents the difference between the sums paid by the client and the cost of services provided and products sold to them. This feature allows you to keep track of the client&#8217;s debts and the amount deposited by them. Balance is indicated in the client\u2019s card and cannot be changed because it is calculated [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[46],"doc_tag":[1462,1507,1564,1579,1297],"class_list":["post-1471","docs","type-docs","status-publish","hentry","doc_category-clients-management","doc_tag-appointment-en","doc_tag-client-en","doc_tag-client-account-en","doc_tag-products-en","doc_tag-service-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"The balance represents the difference between the sums paid by the client and the cost of services provided and products sold to them. 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